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Showing 118 results
  • Provider Compendium
    July 20, 2026

    Enterprise ITSM and ITAM markets are undergoing simultaneous structural shifts driven by AI adoption, cloud complexity, and rising expectations for measurable business outcomes. In ITSM, buyer expectations have moved decisively beyond ticketing and portal-led support. Enterprises…
  • PEAK Matrix®
    June 23, 2026

    The IT Asset Management (ITAM) market is at an inflection point. Platforms that once served primarily as asset repositories and audit compliance tools are now expected to function as intelligence layers across IT, finance, procurement, and…
  • Blog
    June 11, 2026

    This is the third blog in Everest Group's Future of Workforce blog series, unpacking the forces reshaping how enterprises imagine, deploy, and manage their workforce. In the first blog, we introduced digital workers: Artificial Intelligence (AI) agents…
  • PEAK Matrix®
    June 09, 2026

    Modern enterprises face growing complexity in managing IT service delivery across multi-cloud environments, distributed workforces, and expanding technology estates. Traditional ticketing and portal-based IT Service Management (ITSM) approaches are proving inadequate as organizations accelerate AI adoption,…
  • Blog
    May 19, 2026

    Organizations have invested heavily in observability platforms, yet a quiet crisis is undermining every dashboard, and every digital experience initiative: too many endpoints remain unmanaged, and under-instrumented.   Unified Endpoint Management (UEM) is not a peripheral Information Technology (IT) concern; it is the foundation that determines whether observability produces real…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    Feb. 12, 2026

    “Control is no longer about owning the stack - it’s about orchestrating it on your terms.” Enterprises are done with oversized, monolithic tech stacks. Mid-market firms are leading the charge toward modular, fit-for-purpose tools that are easier to deploy,…
  • Tech Launch Perspective
    Feb. 03, 2026

    Lenovo is positioning itself beyond its traditional hardware-centric identity to play a broader role in the enterprise IT ecosystem. This report evaluates Lenovo’s announcements at the Consumer Electronics Show (CES) 2026, with a focus on key…
  • Thematic Report
    Jan. 28, 2026

    As hybrid workforces, AI adoption, and employee experience become top priorities, enterprises are reevaluating the role of Digital Workplace Services (DWS) providers. This report captures insights from over 95 buyer organizations to understand current satisfaction levels…
  • Viewpoint
    Dec. 18, 2025

    Productivity applications, such as coding assistants, chatbots, and workflow automation, have been driving generative AI’s use cases across enterprises. While these tools help employees work faster, they do not fundamentally transform how people connect, make decisions,…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Provider Compendium
    Nov. 14, 2025

    The IT Service Management (ITSM) and System Integration and Management (SIAM) services markets are strategically maturing, evolving from transactional service management to a more integrated, value-driven discipline. As enterprises seek to strengthen operational governance and align…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • PEAK Matrix®
    Nov. 04, 2025

    The IT Service Management (ITSM) and System Integration and Management (SIAM) services market is entering a phase of strategic maturity, evolving from transactional service management to a more integrated, value-driven discipline. As enterprises seek to strengthen…
  • Provider Compendium
    July 24, 2025

    Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Increased expectations for automation, predictive analytics, and experience-centric service delivery are expanding the market for specialized ITSM specialists. These…
  • PEAK Matrix®
    June 24, 2025

    Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Heightened expectations for automation, predictive analytics, and experience-centric service delivery are expanding the addressable market for focused ITSM specialists.…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Thematic Report
    Feb. 06, 2025

    Despite global economic challenges, political shifts, and increased returns scrutiny in 2024, enterprises remain optimistic. They focus on value creation and enhancing employee experience through workplace transformations. These transformations include generative AI, copilots, collaborative cloud tools,…
  • Provider Compendium
    Dec. 12, 2024

    After a period of substantial growth, the digital workplace market has slowed, primarily due to global macroeconomic challenges. These conditions have prompted organizations to focus on maximizing the value of their prior investments. However, investment trends…

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