All Reports Events Blogs Videos
Showing 26 results
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Location Spotlight
    March 30, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Thematic Report
    Oct. 26, 2020

    Our O&G Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the O&G industry. The report captures key developments across offshore locations leveraged for service delivery,…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…
  • Thematic Report
    June 23, 2020

    In the past couple of years, Global Business Services (GBS) have experienced strong growth in the retail and Consumer Product Goods (CPG) space, with both new GBS setups and expansion of existing ones. GBS centers are…
  • Viewpoint
    March 27, 2020

    The start to 2020 has been turbulent, mired in speculation about an impending global financial markets meltdown and the impact it would have on the world. The ongoing COVID-19 driven economic slowdown has further increased chances…
  • Blog
    March 18, 2020

    Over the past few years, India has emerged as an attractive destination for both the expansion of existing shared services centers – or Global In-house Centers (GICs) – and new GIC setups by retail and CPG…
  • Thematic Report
    July 22, 2019

    The requirements of digital businesses have changed the way enterprises operate, the technologies that they interact with, and the speed with which they can meet customer expectations. Software products enterprises are at the forefront of this…
  • Blog
    July 17, 2019

    The financial crisis of the late 2000s, increasingly stringent regulatory requirements, growing competitive pressures, and a host of other factors have vaulted the risk management function to new heights of strategic importance for banking, financial services,…
  • Blog
    July 04, 2019

    Enterprises that operate in the BFSI industry are the biggest consumers of analytics services. They realized earlier than companies in other sectors how powerful analytics can be in offering targeted and customer-centric solutions, exploiting the massive…
  • Thematic Report
    May 28, 2019

    BFSI analytics services has gained huge traction over the last few years as a result of the great surge in data availability through proliferation of multiple digital touch points in the industry. Therefore, the BFSI companies…
  • Location Spotlight
    March 15, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    Dec. 07, 2018

    The relationship between RPA vendors and their clients isn’t so different from the relationship between Marvel Studios and its fans.Since the movie Iron Man hit the big screen in 2008, fans’ expectations of superhero films have…
  • Thematic Report
    Oct. 18, 2018

    The global Talent Acquisition (TA) industry is undergoing a tremendous change, driven by an influx of tools and technologies built on the emerging digital technology landscape. “Startups Redefining Talent Acquisition – Trailblazers” is the third of…
  • Thematic Report
    July 13, 2018

    Robotic Process Automation (RPA) has the potential to offer key benefits such as improved speed & accuracy, enhanced customer experience, and reduced cost, among others. Moreover, this value is realized quickly, as deployments are rapid and…
  • Thematic Report
    April 05, 2018

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…
  • Thematic Report
    Dec. 21, 2017

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…

Items per page