• Viewpoint
    Oct. 12, 2023

    The third-party market for Business Process Services (BPS) has significantly evolved over time, with innovation playing a vital role in driving this progress. The term innovation is frequently used in the BPS context, but its meaning…
  • Viewpoint
    Sep. 25, 2020

    Human Resource Outsourcing (HRO) price managers often struggle to come up with appropriate pricing methodologies and benchmarks for HRO deals. The complexity and diversity of multiple subdomains within HR (such as benefits, learning, and recruitment), geographical…