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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in Service Experience (SX). The harder question…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Press Release
    March 26, 2026

    Everest Group has today announced the appointment of Ross Tisnovsky as Partner to lead the expansion of its CIO Research and Advisory practice, a strategic initiative designed to support technology leaders navigating an increasingly complex digital…
  • Thematic Report
    March 01, 2026

    Everest Group’s Blue Pages shows recently released research across all our Membership lines. This complimentary download is a quick way to learn more about our offerings.
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Market Insights™
    Sep. 12, 2025

  • May 29, 2025

    Leading global research firm Everest Group has announced the release of three new reports that provide strategic insights into the evolving Financial Crime and Compliance (FCC) technology landscape.   These studies explore key developments in digital identity…
  • Thematic Report
    May 29, 2025

    Everest Group regularly organizes virtual sessions with senior executives across industries in which they share their experiences and opinions with peers from other organizations on hot industry topics. In response to geopolitical tensions between India and…
  • May 20, 2025

    Engage – Dallas 2025 is not just another conference. It’s an immersive event designed for global leaders in GBS, sourcing, procurement, vendor management, and enterprise operations to step back, collaborate, and innovate together. Hear from David…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • May 09, 2025

    Discover how enterprises are transforming customer experience by integrating service, sales, and marketing capabilities through a unified tech stack and how generative AI is driving personalization, efficiency, and real business impact across the CX journey. Learn…
  • April 01, 2025

    The pharmaceutical industry is at a critical juncture, urgently needing to transform towards sustainability to reduce its environmental footprint. Sustainable biomanufacturing is a key focus within this context, primarily aiming to produce pharmaceutical products such as…
  • March 19, 2025

  • March 06, 2025

    Artificial Intelligence is revolutionizing the biopharma industry, driving efficiencies, innovation, and smarter decision-making. From drug discovery to patient engagement, AI-powered solutions are reshaping the healthcare landscape.  Learn how AI is driving digital transformation and enabling a…

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