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Showing 68 results
  • Webinar
    July 23, 2026

    AI has reconfigured operating models, service delivery, and technology investments. As a result, BFSI organizations are rethinking how operations are designed, delivered, and managed. As organizations seek to reduce the total cost of operations while improving…
  • Blog
    July 21, 2026

    Current state of cryptography in BFSI  Banks, insurers, and capital markets enterprises have been using cryptography for a long time across every important part of their business. It protects everything from mobile payments to complex trading platforms and third-party connections.  …
  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Thematic Report
    June 24, 2026

    Insurance carriers are under pressure to improve cost efficiency, speed, resilience, and customer experiences while preserving control over risk, compliance, data, and business-critical decisions. As Property and Casualty (P&C) and Life and Annuities (L&A) workflows become…
  • State of the Market
    April 10, 2026

    The insurance industry is undergoing rapid Customer Experience (CX) transformation as carriers respond to rising policyholder expectations, increasing cost-to-serve pressures, and growing complexities across policy servicing and claims. Insurers are moving beyond traditional voice-based outsourcing toward…
  • Roundtable
    March 19, 2026

    As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to technology and operations sourcing are proving insufficient. Insurers are rethinking how they engage external service providers and structure…
  • Blog
    March 09, 2026

    Third-party Administrators (TPAs) have become essential partners in the North American Property and Casualty (P&C) insurance ecosystem. Once treated as transactional vendors for low-complexity or overflow work, TPAs today underpin critical parts of the claims value…
  • Blog
    Feb. 23, 2026

    Last week’s sharp sell-off in listed insurance broker stocks followed a seemingly modest headline: OpenAI approved the first insurer-built Artificial Intelligence (AI) app on ChatGPT. Developed by Spain-based digital insurer Tuio and powered by WaniWani’s AI…
  • Thematic Report
    Feb. 11, 2026

    Claims is no longer a back-office function in Property and Casualty (P&C) insurance; it is a customer trust, cost control, and competitive differentiation enabler. As insurers face service and repair inflation, climate-driven catastrophe volatility, social inflation…
  • Blog
    Feb. 10, 2026

    Property and Casualty (P&C) insurers are navigating rapid change, facing evolving customer expectations and complex new risks. Traditional Insurance distribution and product development models are under pressure with lengthy product launch cycles and legacy systems. In this environment,…
  • Blog
    Jan. 06, 2026

    The First Notice of Loss (FNOL) is more than just the start of a claim. It’s a strategic inflection point that influences customer trust, operational cost, data integrity, and risk outcomes.   For many insurers, it remains a source of inefficiency, but increasingly it is a major opportunity for transformation. The industry is shifting from manual, disconnected workflows…
  • Market Insights™
    Jan. 02, 2026

  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • Thematic Report
    Dec. 09, 2025

    Insurance fraud is rapidly evolving from isolated claims events to systemic, AI-driven threats that span the entire policy life cycle. Fraudsters are exploiting automation gaps, generative AI tools, and digital platforms to scale manipulation tactics such…
  • Blog
    Dec. 03, 2025

    Litigation in Insurance refers to the process where disputes over claims or coverage move from negotiation or adjustment into the legal system. It typically involves attorneys, courts, and formal proceedings, marking the point where a claim stops being a file and becomes…
  • Thematic Report
    Nov. 24, 2025

    The North American P&C insurance Third-party Administration (TPA) market is fundamentally shifting, shaped by rising claims complexities, macroeconomic pressures, and evolving enterprise demands. Once seen primarily as cost-focused partners for low-touch claims, TPAs are now essential…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • LinkedIn Live
    Oct. 31, 2025

    P&C insurers had been grappling with unprecedented claims pressures — from catastrophe frequency and social inflation to adjuster shortages and stricter regulatory oversight. At the same time, customer expectations for speed, transparency, and empathy continued to…

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