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  • Blog
    July 14, 2026

    Artificial Intelligence (AI) is changing the role of Information Technology (IT) in Banking and Financial Services (BFS). While there is clear value in applying AI to improve IT delivery, engineering productivity, support, and operations, the larger value unlock will come from embedding AI…
  • PEAK Matrix®
    July 09, 2026

    Process mining software analyzes process-related information, primarily event logs from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a fact-based approach for discovering, monitoring, and optimizing existing processes across industries and process areas.…
  • State of the Market
    June 23, 2026

    Banking enterprises are entering a more selective technology investment cycle. Stabilizing revenue and stronger capital markets activity are supporting modest recovery, but margin pressures, regulatory complexities, risk management needs, and cyber threats continue to shape spending.…
  • Thematic Report
    June 10, 2026

    Artificial Intelligence (AI) is redefining how Banking, Financial Services, and Insurance (BFSI) enterprises make decisions, execute workflows, and create value. While adoption has accelerated, fragmented data ecosystems, legacy operating models, siloed execution, and limited accountability for…
  • Blog
    May 05, 2026

    Everyone today claims Artificial Intelligence (AI) readiness. Every Banking and Financial Services (BFS) proposal now references copilots, generative AI (gen AI) accelerators, and model-provider partnerships, but readiness starts to break down when clients ask a more…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • State of the Market
    April 09, 2026

    Enterprises are increasingly moving beyond fragmented automation deployments toward unified platforms that enable enterprise-wide transformation. Intelligent Process Automation Platforms (IPAP) integrate rules-based automation, AI-driven technologies such as IDP, generative AI, and agentic AI, along with orchestration…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Tech Provider Spotlight
    March 09, 2026

    Enterprises are reassessing traditional process automation approaches as business processes become increasingly non-linear and data-intensive. While deterministic, rule-based process orchestration platforms have delivered measurable gains in efficiency and standardization, they remain constrained in environments characterized by…
  • Provider Compendium
    Feb. 11, 2026

    Enterprises across the payments value chain are accelerating modernization to meet real-time settlement demands, expand cross-border reach, and operate in increasingly data-rich ecosystems. ISO 20022 migration, rising regulatory scrutiny, and the need for resilient, interoperable architectures…
  • Provider Compendium
    Feb. 09, 2026

    The banking industry is entering a new phase of technology transformation, marked by focused execution, legacy systems modernization, and heightened regulatory expectations. As banks move beyond early digital initiatives, they are prioritizing operational resilience, simplification, and…
  • Innovation Watch
    Feb. 02, 2026

    AI-powered decision intelligence marks a pivotal shift in enterprise architecture, moving beyond traditional analytics and Business Intelligence (BI) tools toward systems that can simulate, optimize, and operationalize decisions in near real time. These solutions enable enterprises…
  • Provider Compendium
    Jan. 08, 2026

    Process orchestration solutions are becoming central to enterprise automation and digital operations strategies. These products support the design and execution of long-running, multi-actor workflows and integrate human and digital workers with enterprise systems. As organizations increasingly…
  • Viewpoint
    Dec. 16, 2025

    Accelerated digitalization, evolving regulations, and shifting customer expectations are challenging legacy Banking and Financial Services (BFS) systems and reshaping how institutions operate and deliver value. This Viewpoint, drawing on insights from Everest Group’s participation at Sibos…
  • PEAK Matrix®
    Dec. 11, 2025

    The banking IT services market is structurally resetting. The old model, under which banks relied on labor arbitrage, large offshore teams, and periodic technology upgrades, no longer delivers. Higher delivery costs, tariff uncertainties, wage pressures, and…
  • PEAK Matrix®
    Dec. 10, 2025

    The Payments IT services market is undergoing a significant transformation. For years, enterprises focused on compliance, scheme-specific upgrades, and incremental improvements to legacy platforms. That approach is no longer sufficient. Rising transaction volumes, real-time expectations, interoperability…
  • PEAK Matrix®
    Nov. 12, 2025

    As enterprises navigate macroeconomic uncertainties, rapid technological advances, and growing business agility demands, the need for a unified backbone to connect end-to-end processes has never been greater. Process orchestration fundamentally enables this shift, helping organizations manage…
  • State of the Market
    Nov. 11, 2025

    Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops…
  • Webinar Deck
    Nov. 06, 2025

    Watch Everest Group’s experts Pranati Dave, Kriti Seth, and Dinesh Udawat as they mapped out the five mega forces transforming technology and tech services in Banking, Financial Services, and Insurance (BFSI). They examined how operating models…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…

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