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  • Press Release
    April 15, 2026

    Everest Group has released findings from its latest study, Key Priorities for Technology and Services Spend in 2026, revealing how organizations must fundamentally rethink technology and services investments to navigate a “permacrisis” environment, an era defined by sustained…
  • Webinar
    Feb. 04, 2026

    As the year unfolds, organizations are making technology and services spend decisions amid sustained volatility. Enterprise priorities are being set in real time, shaped by economic uncertainty, geopolitical risk, regulatory scrutiny, and increasing pressure to demonstrate…
  • See Us At
    Dec. 09, 2025

    Join us for an exclusive evening AR/analyst networking party to kick off the holiday season. It’s a great opportunity to connect, celebrate, and recognize excellence across the analyst and AR community.  Register now This special event will also include the…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • Viewpoint
    July 07, 2025

    After months of speculation, Capgemini announced that it has entered into an agreement to  acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay  $76.50 per share, representing a 17% premium over WNS’s closing share price on Friday, July  4, 2025.    This Everest Group viewpoint highlights the key positives of the Capgemini–WNS combination,  particularly in terms of complementarity across industry verticals, geographies, and service  offerings, as well as enhanced business scalability. These benefits are expected to bolster the  combined entity’s competitive positioning against other leading broad-based IT-BPS providers.  The analysis also sheds light on potential challenges beyond integration, including timing,  cultural alignment, and value premium justification. Finally, it explores the implications for  enterprise clients, both existing and prospective, as well as the broader impact on the IT-BPS  industry. 
  • July 07, 2025

    What happenedAfter months of speculation, Capgemini announced that it has entered into an agreement to acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay US$76.50 per share, representing a 17% premium over…
  • Provider Recognition
    June 10, 2025

    What is the Everest Group BPS Top 50™? The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and Year-on-Year (YoY) growth.…
  • June 04, 2025

    For years, global enterprises have leaned heavily on India’s offshore advantage, a vast talent pool, deep technical capabilities, and favorable cost structures. But the world is shifting. Recent geopolitical tensions have raised the risk profile of…
  • March 07, 2025

    Language Translation Products View the Full Report
  • Webinar
    Feb. 20, 2025

    MEMBERS ONLY: To access this webinar, become an Everest Group member. Our full membership services can be found here: Memberships - Everest Group Watch Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla,…
  • Webinar Deck
    Feb. 20, 2025

    Watch Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla, Vice President for an exclusive, members-only deep dive into the IT-BP services industry growth outlook for CY 2025. Designed exclusively for our…
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • Event
    Jan. 14, 2025

    Watch the annual Everest Group analyst relations webinar to hear highlights from the market study, “Mapping the Next: Key Priorities for 2025,” and to learn how AR professionals can identify their key priorities for 2025. Everest…
  • Webinar Deck
    Jan. 14, 2025

    Watch the annual Everest Group analyst relations webinar to hear highlights from the market study, “Mapping the Next: Key Priorities for 2025,” and to learn how AR professionals can identify their key priorities for 2025. Everest…
  • Webinar Deck
    Dec. 10, 2024

    Watch us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This…
  • Event
    Dec. 09, 2024

    Join us as we reveal findings from the annual "Mapping the Next: Key Priorities for 2025" study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…

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