• Reports
  • Our Coverage
  • Contact Us
  • Sign In
  • Sign In
  • Who We Serve
    • Enterprises
      • Global Business Services (GBS) and GCCs
      • Customer Experience (CX)
      • IT & Tech
      • R&D and Innovation
      • Sourcing & Vendor Management
    • Service Providers
      • Executive Leadership
      • Pricing & Strategic Deals
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
    • Technology Providers
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
      • Enterprise Platforms
      • Industry Tech
      • Function Tech
    • Industries
      • Banking & Financial Services
      • Healthcare
      • Insurance
      • Life Sciences
      • Private Equity Firms & Investors
      • Professional Services
      • Retail & CPG
      • Technology
  • How We Help
    • Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.

      All Memberships
    • Memberships
      • CX Excellence
      • Forces & Foresight™
      • Global Business Services (GBS) & Global Capability Centers (GCC)
      • Outsourcing Excellence
      • Pricing Research & Metrics
      • R&D and Innovation Excellence
      • For Function Leaders
      • For Growth Leaders
    • Tools
      • EGMI
      • Price Genius™
      • Talent Genius™
      • Tashi
    • Projects
      • Location Strategy
      • Market Intelligence
      • Peer Intelligence
      • Pricing Research & Metrics
      • Provider Capabilities
      • Talent Intelligence
  • Insights
    • Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.

      All Insights
    • Featured Insights
      • AI Technology
      • Middle East Conflict
      • Sourcing Expertise
      • Sustainability
      • US Administration Policy Impact
      • Latest Insights
      • Blogs
      • In the News
  • Events
    • Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.

      All Events
    • Conferences
      • Engage Dallas 2026
      • Elevate Dallas 2026
      • Engage Bengaluru 2026
      • Elevate Bengaluru 2026
      • All Conferences
      • Webinars
      • Roundtables
      • Analyst Collaborations
      • All Events
  • About Us
    • We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.

      Become a Member
      • About Us
      • Careers
      • Leadership Team
      • Newsroom
  • Join Us
  • Reports
  • Our Coverage
  • Contact Us
  • Sign In
  • Who We Serve
    • Enterprises
      • Global Business Services (GBS) and GCCs
      • Customer Experience (CX)
      • IT & Tech
      • R&D and Innovation
      • Sourcing & Vendor Management
    • Service Providers
      • Executive Leadership
      • Pricing & Strategic Deals
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
    • Technology Providers
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
      • Enterprise Platforms
      • Industry Tech
      • Function Tech
    • Industries
      • Banking & Financial Services
      • Healthcare
      • Insurance
      • Life Sciences
      • Private Equity Firms & Investors
      • Professional Services
      • Retail & CPG
      • Technology
  • How We Help
    • Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.

      All Memberships
    • Memberships
      • CX Excellence
      • Forces & Foresight™
      • Global Business Services (GBS) & Global Capability Centers (GCC)
      • Outsourcing Excellence
      • Pricing Research & Metrics
      • R&D and Innovation Excellence
      • For Function Leaders
      • For Growth Leaders
    • Tools
      • EGMI
      • Price Genius™
      • Talent Genius™
      • Tashi
    • Projects
      • Location Strategy
      • Market Intelligence
      • Peer Intelligence
      • Pricing Research & Metrics
      • Provider Capabilities
      • Talent Intelligence
  • Insights
    • Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.

      All Insights
    • Featured Insights
      • AI Technology
      • Middle East Conflict
      • Sourcing Expertise
      • Sustainability
      • US Administration Policy Impact
      • Latest Insights
      • Blogs
      • In the News
  • Events
    • Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.

      All Events
    • Conferences
      • Engage Dallas 2026
      • Elevate Dallas 2026
      • Engage Bengaluru 2026
      • Elevate Bengaluru 2026
      • All Conferences
      • Webinars
      • Roundtables
      • Analyst Collaborations
      • All Events
  • About Us
    • We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.

      Become a Member
      • About Us
      • Careers
      • Leadership Team
      • Newsroom
  • Join Us
    Complimentary Available for purchase

    Content Type

    PEAK Matrix®

    No results found

    Topics

    Agentic AI AI infrastructure AI platforms Analytics Annuities Artificial intelligence (AI) Asset management Australia/New Zealand Benchmarking Benefits Blockchain Business case/ROI Business outcomes Business Process Outsourcing (BPO) Cards & payments Central & Eastern Europe Central America & Caribbean ClimateTech Cloud computing Commercial banking Consumer/retail banking Contact center operations Contact Center-as-a-Service (CCaaS) Contracting Conversational AI Customer experience management (CXM) Customer feedback & satisfaction (CSAT, NPS, CES) Customer insights & analytics Cybersecurity Data governance & quality Data integration Data management Datacenter Digital experience platforms East Asia Employee engagement End-user computing Enterprise applications Finance & accounting Finance regulatory reporting & compliance Financial market infrastructure Financial risk Fintech Generative AI (GenAI) Global Capability Center (GCC) Human Capital Management (HCM) Human Resources (HR) Hyperscaler India Information & communication tech Innovation Insurance billing & payments Insurance claims Insurance distribution Insurance intermediaries Insurance policy servicing Insurance Third-party Administrators (TPA) Insurance underwriting InsurTech Intelligent Document Processing (IDP) Internet of Things (IoT) IT application management & support (AMS) IT applications IT consulting IT infrastructure IT modernization IT risk Lending Life insurance London insurance market Marketing analytics Mid-market Middle East North America Offshore Operational risk audits & controls Outsourcing Outsourcing process Payer claims & administration Pricing Process automation platforms Process orchestration Property & casualty insurance Provider portfolio Reinsurance Reskilling Retirements & pensions Risk management SalesTech Skills Source to Contract (S2C) South America Southeast Asia Specialists Strategic partner Strategic sourcing Sustainability Systems integration (SI) Target operating model (TOM) Technology architecture Telecom networks The Philippines Trading & brokerage Transformation Wealth management Western Europe

    No results found

    Companies & Technologies

    Accenture Atos Capgemini CGI Cognizant DXC Technology Hexaware IBM Infosys Mphasis NTT DATA TCS Tech Mahindra Virtusa Wipro

    No results found

    All 3 Months 6 Months 12 Months

    Membership

    Banking and Financial Services IT Cloud and Infrastructure Services Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Outsourcing Excellence

    No results found

    Contributors

    Aaditya Jain Abhishek Mundra Abhishek Sharma Abhishek Singh Akshat Vaid Alisha Mittal Ankita Upadhyay Anushka Kochar Arpita Dwivedi Ashwin Venkatesan CJ Sengupta Deepti Sekhri Dev Gaba Emma Handler Everest Group Isaac Premsingh Jillian Walker Jimit Arora Kalyani Devrukhkar Kasthuri Jagadeesan Kaustubh K Kriti Gupta Lalith Kumar Mukesh Ranjan Neeraj Sasheendran Nikhil Paranjape Nithya S Nitish Mittal Pallavi Seth Paritosh Doshi Praharsh Srivastava Prakhar Saxena Rachita Rao Rahul Gehani Rashi Garg Raya Mukherjee Richard Sear Rita N. Soni Riya Munjal Rod Bourgeois Rohit Rohit K Ronak Doshi Rugved Sawant Sahil Singh Sarweshwer Gupta Shreyas Rastogi Shrinivas Tukdeo Siddharth Muzumdar Supratim Nandi Supriya Rajpal Sushree Acharya Tanvi Rai Titus M Udit Singh Uthra K Varshit.Jain Vigitesh Tewary Vudikala Pramodh Yugal Joshi Zachariah K Chirayil

    No results found

    Return to Search
    All Reports Events Blogs Videos
    All Reports Events Blogs Videos

    Filters

    Clear Filters
    Reset all filters
    Complimentary Available for purchase

    No results found

    Content Type

    PEAK Matrix® (1)

    No results found

    Topics

    Agentic AI (13) AI infrastructure (2) AI platforms (8) Analytics (7) Annuities (17) Artificial intelligence (AI) (19) Asset management (1) Australia/New Zealand (15) Benchmarking (1) Benefits (1) Blockchain (4) Business case/ROI (2) Business outcomes (1) Business Process Outsourcing (BPO) (8) Cards & payments (21) Central & Eastern Europe (14) Central America & Caribbean (1) ClimateTech (1) Cloud computing (4) Commercial banking (20) Consumer/retail banking (6) Contact center operations (3) Contact Center-as-a-Service (CCaaS) (3) Contracting (3) Conversational AI (1) Customer experience management (CXM) (5) Customer feedback & satisfaction (CSAT, NPS, CES) (1) Customer insights & analytics (3) Cybersecurity (1) Data governance & quality (1) Data integration (1) Data management (1) Datacenter (1) Digital experience platforms (3) East Asia (8) Employee engagement (1) End-user computing (1) Enterprise applications (1) Finance & accounting (1) Finance regulatory reporting & compliance (1) Financial market infrastructure (1) Financial risk (1) Fintech (4) Generative AI (GenAI) (7) Global Capability Center (GCC) (1) Human Capital Management (HCM) (1) Human Resources (HR) (2) Hyperscaler (3) India (2) Information & communication tech (1) Innovation (2) Insurance billing & payments (5) Insurance claims (22) Insurance distribution (11) Insurance intermediaries (5) Insurance policy servicing (18) Insurance Third-party Administrators (TPA) (6) Insurance underwriting (17) InsurTech (23) Intelligent Document Processing (IDP) (1) Internet of Things (IoT) (1) IT application management & support (AMS) (13) IT applications (3) IT consulting (1) IT infrastructure (2) IT modernization (4) IT risk (2) Lending (5) Life insurance (32) London insurance market (1) Marketing analytics (1) Mid-market (1) Middle East (8) North America (26) Offshore (1) Operational risk audits & controls (1) Outsourcing (4) Outsourcing process (2) Payer claims & administration (1) Pricing (3) Process automation platforms (4) Process orchestration (1) Property & casualty insurance (54) Provider portfolio (1) Reinsurance (1) Reskilling (1) Retirements & pensions (13) Risk management (3) SalesTech (1) Skills (1) Source to Contract (S2C) (1) South America (6) Southeast Asia (9) Specialists (7) Strategic partner (1) Strategic sourcing (1) Sustainability (3) Systems integration (SI) (16) Target operating model (TOM) (1) Technology architecture (1) Telecom networks (1) The Philippines (1) Trading & brokerage (2) Transformation (4) Wealth management (5) Western Europe (20)

    No results found

    Datacenter (1)

    Companies & Technologies

    Accenture (1) Atos (1) Capgemini (1) CGI (1) Cognizant (1) DXC Technology (1) Hexaware (1) IBM (1) Infosys (1) Mphasis (1) NTT DATA (1) TCS (1) Tech Mahindra (1) Virtusa (1) Wipro (1)

    No results found

    All 3 Months 6 Months 12 Months

    Membership

    Advanced SciTech Agentic and Process Automation ​Amazon Web Services (AWS) Application Services Artificial Intelligence (AI) ​Asset and Wealth Management​ Banking and Financial Services Intelligent Operations Banking and Financial Services IT Catalyst™ Clinical Development Technology Cloud and Infrastructure Services Contingent Staffing Contingent Workforce Management Contract Research Organization Services Customer Experience Management CX Excellence CXM Technology Cybersecurity Data and Analytics Digital Adoption Platforms (DAP) Digital Services Digital Workplace Employer of Record (EOR) Engineering Research and Development Enterprise Platform Services Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Finance and Accounting Financial Crime and Compliance Forces & Foresight™ GBS and GCC Google Cloud Healthcare IT Healthcare Payer Intelligent Operations Healthcare Provider Healthcare Provider Intelligent Operations HealthTech Human Resources Insurance Intelligent Operations Insurance IT Insurance Technology (InsurTech) Insurance Third-Party Administration (TPA) Services Intelligent Document Processing (IDP) Lending and Mortgages Life Sciences Commercial Life Sciences Intelligent Operations Life Sciences IT Locations Insider™ Marketing and Sales Services and Technology ​Microsoft Azure Microsoft Business Application Services Modern Application Development (MAD) Multi-country Payroll Outsourcing Excellence Payment Integrity Solutions Pricing Analytics as a Service Process Intelligence Procurement and Supply Chain ProcureTech R&D and Innovation Excellence Recruitment Retail and CPG Retirement Technologies Rewards and Recognition SAP Services Software Engineering Supply Chain Management (SCM) Services Sustainability Technology and Services Trust and Safety Value and Quality Assurance (VQA)

    No results found

    Contributors

    Aaditya Jain (1) Abhishek Mundra (2) Abhishek Sharma (7) Abhishek Singh (6) Akshat Vaid (1) Alisha Mittal (1) Ankita Upadhyay (1) Anushka Kochar (1) Arpita Dwivedi (1) Ashwin Venkatesan (17) CJ Sengupta (14) Deepti Sekhri (4) Dev Gaba (0) Emma Handler (0) Everest Group (7) Isaac Premsingh (3) Jillian Walker (3) Jimit Arora (13) Kalyani Devrukhkar (3) Kasthuri Jagadeesan (4) Kaustubh K (1) Kriti Gupta (1) Lalith Kumar (2) Mukesh Ranjan (20) Neeraj Sasheendran (6) Nikhil Paranjape (1) Nithya S (3) Nitish Mittal (4) Pallavi Seth (3) Paritosh Doshi (1) Praharsh Srivastava (5) Prakhar Saxena (1) Rachita Rao (5) Rahul Gehani (5) Rashi Garg (1) Raya Mukherjee (4) Richard Sear (1) Rita N. Soni (1) Riya Munjal (3) Rod Bourgeois (10) Rohit (1) Rohit K (1) Ronak Doshi (1) Rugved Sawant (1) Sahil Singh (1) Sarweshwer Gupta (1) Shreyas Rastogi (2) Shrinivas Tukdeo (1) Siddharth Muzumdar (1) Supratim Nandi (1) Supriya Rajpal (2) Sushree Acharya (1) Tanvi Rai (2) Titus M (2) Udit Singh (4) Uthra K (1) Varshit.Jain (2) Vigitesh Tewary (1) Vudikala Pramodh (1) Yugal Joshi (14) Zachariah K Chirayil (14)

    No results found

    Aaditya Jain (1) Dev Gaba (0) Emma Handler (0)
    Showing 4 results

    Sort By

    Relevance Newest Oldest
    Dev Gaba Emma Handler Aaditya Jain Datacenter
    • Aaditya Jain

      Aaditya Jain

      Partner

    • Dev Gaba

      Dev Gaba

      Practice Director

    • Emma Handler

      Emma Handler

      Global Head of Communications, Persistent Systems

    • PEAK Matrix®
      June 28, 2019
      Aaditya Jain

      Aaditya Jain

      Partner
      Ronak Doshi

      Ronak Doshi

      Partner
      Kriti Gupta

      Kriti Gupta

      Vice President
      Supratim Nandi

      Supratim Nandi

      Practice Director
      Sarweshwer Gupta

      Sarweshwer Gupta

      Senior Analyst

      Next-generation IT Infrastructure Services in BFS PEAK Matrix™ Assessment 2019: Hybrid IT for Migrating Core on Cloud

      The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated…

    No results were found matching your search request.

    Clear Filters

    Here are some steps you can take to help find what you’re looking for:

    Refine your search terms

    Make sure your keywords are spelled correctly, try using different terms, avoid abbreviations, or consider more general language. You can also visit our FAQ page for a list of advanced search techniques.

    Questions?

    Need help? Insights, support, and answers – just a question away.

    Let’s Connect

    Or visit our FAQs

    Items per page

    Make better business

    decisions

    Let's Connect

    Connect

    Sign up for Insights

    Get the latest insights, trends, and strategies delivered straight to your inbox. Join Everest Group’s newsletter to stay at the forefront of what’s next.

    "(Required)" indicates required fields

    • Info
      • About Us
      • Careers
      • Newsroom
      • Office Locations
      • RFI Agenda
    • Explore
      • Access Reports
      • Custom Decision Support
      • Memberships
      • Published Research
    • Help
      • Analyst Briefings
      • Analyst Inquiry
      • Using the Research Portal
      • Contact Us
    • Policies
      • Do Not Sell or Share My Personal Information
      • Equal Opportunity Employer
      • Event Objectivity Principles
      • Everest Group's Research Participation Terms
      • Legal
      • Manage Cookie Consent
      • Privacy Notice
      • Research Citation and Award Recognition Guidelines
      • Terms of Use
    © 2026 Everest Global, Inc.