All Reports Events Blogs Videos
Showing 14 results
  • NEW
    Voice of the Customer
    July 28, 2026

    Financial institutions are moving Know Your Customer (KYC) from periodic customer checks toward connected, evidence-led workflows that support onboarding, due diligence, remediation, and ongoing reviews. Synthetic identities, deepfakes, complex ownership structures, and rising scrutiny of records…
  • Provider Compendium
    June 26, 2026

    Healthcare payers are operating in an increasingly complex environment shaped by volatile medical costs, constrained premium growth, evolving regulatory requirements, fragmented legacy systems, and continued workforce constraints. These pressures are pushing health plans to move beyond…
  • State of the Market
    June 23, 2026

    Banking enterprises are entering a more selective technology investment cycle. Stabilizing revenue and stronger capital markets activity are supporting modest recovery, but margin pressures, regulatory complexities, risk management needs, and cyber threats continue to shape spending.…
  • Viewpoint
    June 16, 2026

    Healthcare payer operations are reaching a key inflection point as demographic shifts, chronic disease growth, regulatory requirements, margin pressures, workforce shortages, and rising member expectations expose the limitations of fragmented operating models. Simultaneously, internal constraints such…
  • Viewpoint
    June 02, 2026

    Healthcare payers are under pressure to modernize operations as margin compression, high medical loss ratios, regulatory mandates, cybersecurity exposure, and rising member expectations expose the limits of legacy operating models. Traditional Business-Process-as-a-Service (BPaaS) models have helped…
  • Blog
    April 28, 2026

    The marketplace is changing. Two marquee moves in July reset expectations for how large service providers will deliver operations at scale: Capgemini agreed to acquire WNS to build an agentic‑Artificial Intelligence (AI) powered intelligent operations leader,…
  • PEAK Matrix®
    Feb. 19, 2026

    Healthcare payers are navigating volatile medical costs, limited premium growth, and fragmented legacy systems. At the same time, regulatory and quality requirements are intensifying, with the Centers for Medicare and Medicaid Services (CMS) advancing interoperability and…
  • Provider Compendium
    Feb. 09, 2026

    The banking industry is entering a new phase of technology transformation, marked by focused execution, legacy systems modernization, and heightened regulatory expectations. As banks move beyond early digital initiatives, they are prioritizing operational resilience, simplification, and…
  • State of the Market
    Oct. 31, 2025

    Clinical and Care Management (CCM) is becoming a strategic priority for healthcare enterprises, driven by the need to improve outcomes, contain costs, and comply with intensifying regulatory demands. Once seen primarily as a cost-control function, CCM…
  • Thematic Report
    Sep. 23, 2025

    Wealth management is undergoing a significant a major transformation, driven by demographic changes, digital adoption, and increasing demand for customized financial services. AI is playing a central role in this shift, enabling firms to personalize offerings,…
  • LinkedIn Live
    June 05, 2024

    To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management…