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  • NEW
    Blog
    July 27, 2026

    As India becomes more deeply embedded in global delivery portfolios, the boardroom discussions are shifting beyond its attractiveness as a scaled delivery location to the governance implications of relying heavily on a single market. Critical technology programs, business process services, cybersecurity operations, analytics, product…
  • Thematic Report
    July 22, 2026

    Healthcare providers are increasingly viewing Revenue Cycle Management (RCM) operations outsourcing as a strategic capability that supports revenue optimization, operational resilience, and long-term growth. Financial pressures, persistent workforce shortages, reimbursement complexity, and growing adoption of AI…
  • Viewpoint
    July 02, 2026

    Healthcare organizations continue to face mounting financial, operational, and workforce pressures while seeking technology investments that improve efficiency, strengthen revenue integrity, and support better clinical outcomes. Against this backdrop, IKS Health’s acquisition of TruBridge represents a…
  • Thematic Report
    June 25, 2026

    Healthcare providers are seeking more effective ways to reduce prior authorization friction while improving speed, staff productivity, patient access, and revenue protection. Although many organizations are experimenting with AI and automation, adoption remains nascent, especially for…
  • Viewpoint
    June 23, 2026

    Retail and Consumer Packaged Goods (RCPG) enterprises are undergoing a major transformation as data becomes central to business performance, customer engagement, and operational decision-making. Rapid growth across omnichannel commerce, direct-to-consumer models, connected stores, and AI-driven interactions…
  • Thematic Report
    June 19, 2026

    The Middle East and North Africa (MENA) region is steadily emerging as an important node in the global services delivery landscape, supported by untapped talent potential, strong regional demand, and lower competitive intensity than established delivery…
  • Viewpoint
    June 18, 2026

    Regulatory scrutiny surrounding offshore call-center operations serving US consumers is moving beyond periodic legislative debate to a more immediate policy issue. While the Keep Call Centers in America Act of 2025 has seen limited legislative progress,…
  • Market Insights™
    June 16, 2026

  • State of the Market
    June 15, 2026

    This report, titled Risk Watch 2026: Navigating a World of Wars, Walls, and Watch-items, is the latest edition of Everest Group’s flagship Locations State of the Market report for global services leaders. The report examines how…
  • Location Spotlight
    June 10, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    June 08, 2026

  • Market Insights™
    June 01, 2026

  • Market Insights™
    June 01, 2026

  • Market Insights™
    May 19, 2026

  • Blog
    May 19, 2026

    When IKS Health announced its agreement to acquire TruBridge on April 23, 2026, the market reacted with a sharp pop in stock. Together, the combined entity brings revenue cycle management, predictive analytics, and EHR capabilities to support over…
  • Thematic Report
    May 18, 2026

    Prior authorization (prior auth) is shifting from an administrative requirement to a strategic enterprise capability for US healthcare providers. Rising authorization volumes, denial rates, care delays, and regulatory scrutiny are intensifying the need to modernize fragmented…
  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    April 20, 2026

  • Tech Launch Perspective
    April 17, 2026

    Healthcare providers are increasingly adopting AI-driven solutions to address administrative inefficiencies, workforce shortages, and rising expectations for seamless patient experiences. This report explores how agentic AI is reshaping patient engagement and point-of-care workflows through automation, conversational…

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