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  • Blog
    July 08, 2026

    BT and Verizon have combined their international enterprise operations into a 50:50 Joint Venture (JV). The business brings together US$4 billion in revenue, more than 3,000 customers, operations across 180 countries, and a US$625 million equalization payment…
  • Innovation Watch
    June 25, 2026

    Revenue orchestration is becoming a critical capability as enterprises move from function-led Go-to-Market (GTM) execution to more integrated revenue operating models. Growth teams are under pressure to improve predictability, reduce revenue leakage, and respond to increasingly…
  • Tech Provider Spotlight
    June 16, 2026

    As enterprises scale AI training and inference workloads, the network is becoming a direct AI infrastructure performance enabler rather than a supporting layer. Traditional cloud and data center fabrics were built for generalized traffic and are…
  • Blog
    June 15, 2026

    The previous blogs in this series examined two routes into revenue orchestration. Execution-led orchestrators start from frontline activity: seller workflows, coaching, tasks, and next-best actions. System-of-record-led platforms start from the governed commercial core: accounts, opportunities, forecasts, approvals, and…
  • Blog
    June 05, 2026

    A new phase in AI-era enterprise networking  For years, telecom providers focused on connectivity, while hyperscalers controlled cloud platforms, that separation is now fading.    Lumen’s acquisition of Alkira is more than a cloud networking deal; it signals a broader shift in…
  • State of the Market
    April 27, 2026

    This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    April 15, 2026

    The first blog in this series defined revenue orchestration as a unified operating model that coordinates data, decisions, and execution across the full revenue lifecycle.   The orchestration layer is now emerging as a key source of competitive differentiation, and that shift is not happening…
  • Blog
    April 13, 2026

    A consistent pattern is emerging in Artificial Intelligence (AI)-enabled sales teams. Activity rises quickly. Meeting volumes increase. Early pipeline metrics look stronger. Then, less visibly, conversion rates soften, deal cycles stretch, and pipeline quality becomes less reliable.  The instinct is to…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    March 17, 2026

    Salesforce has acquired Momentum, a conversational intelligence platform that turns customer meetings and calls into structured Customer Relationship Management (CRM) data. On the surface, it reads like a sensible product addition. Look closer and it feels more deliberate than that. This…
  • Provider Compendium
    Feb. 09, 2026

    Cloud security has evolved from a compliance-led function into a strategic business enabler that supports enterprise modernization, resilience, and innovation. As organizations scale cloud programs to support digital agility, AI adoption, and hybrid work models, they…
  • Webinar
    Jan. 12, 2026

    Customer experience is approaching a critical inflection point. By 2026, CX transformation and AI adoption will be deeply intertwined as levers reshaping how contact centers are staffed, managed, and measured. This webinar examines how advances in…
  • Provider Compendium
    Jan. 05, 2026

    AI advances, rising buyer expectations, and increasing pressures to demonstrate measurable returns are significantly transforming the outsourced sales landscape. Providers are orchestrating advanced technologies alongside skilled talent, embedding autonomous capabilities across sales workflows while keeping human…
  • PEAK Matrix®
    Dec. 16, 2025

    Rising hybrid and multi-cloud adoption, API and machine-identity volumes, and the proliferation of cloud-native architectures have elevated cloud security from an operational necessity to a board-level priority. Beyond traditional configuration management, enterprises must now secure containers,…
  • Blog
    Dec. 03, 2025

    Telecommunication providers and Global System Integrators (GSIs) are entering a new phase of strategic convergence driven by evolving market dynamics and rapid technology advances. Both types of providers face growing pressures to evolve, and their collaboration is emerging as a key pathway to strengthen competitiveness and unlock new revenue growth opportunities.  Telcos are experiencing sustained margin pressures as connectivity-led business models become…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • PEAK Matrix®
    Nov. 04, 2025

    Outsourced sales services are entering a new phase as AI and elevated buyer expectations reshape how pipelines are built and revenue is sustained. Providers are moving from fragmented toolsets to connected systems that integrate forecasting, lead…
  • Aug. 20, 2025

    IT Investments View the full report
  • State of the Market
    Aug. 05, 2025

    The global IT services for telecom market is growing slowly, driven by macroeconomic headwinds, regulatory complexities, market saturation, and an increasingly complex cyber-risk landscape. Despite these challenges, telecom enterprises are ramping up investments in AI-enabled operations,…

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