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Showing 88 results
  • Webinar
    June 05, 2026

    As global services ecosystems have grown, they have become more vulnerable to disruption. Geopolitical tensions, cyber threats, regulatory fragmentation, AI-driven complexity, and economic uncertainty can pose difficult challenges in outsourced service delivery. Unlike many spend categories,…
  • Viewpoint
    March 12, 2026

    The global services industry has continuously reinvented its delivery model in response to structural shifts in technology, economics, and geopolitics. For decades, enterprises and providers have anchored their global delivery portfolios on traditional determinants such as…
  • Viewpoint
    March 05, 2026

    The US-Israel-Iran conflict has entered a sustained phase of military escalation with continued strikes and disruption in and around the Strait of Hormuz affecting global energy and maritime flows. Higher oil prices, rising freight and insurance…
  • Feb. 24, 2026

    On February 22, 2026, violence escalated in parts of Mexico following a major security operation in Jalisco in which Mexico’s Ministry of National Defense reported the death of Nemesio Rubén Oseguera Cervantes, also known as El…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar Deck
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • Event
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • PEAK Matrix®
    Sep. 23, 2025

    Offshoring and nearshoring are gaining momentum as organizations seek to manage rising costs, margin pressures, and onshore talent constraints. This trend is expected to continue shaping global delivery strategies in the near future. Although APAC locations…
  • Viewpoint
    Aug. 29, 2025

    In July 2025, the US Senate introduced the bipartisan Keep Call Centers in America Act of 2025 bill. Although still pending, the bill signals a potentially significant policy shift designed to limit the offshoring of US…
  • LinkedIn Live
    Aug. 14, 2025

    Over the last several years, South Africa had emerged as a growing hub for global service delivery, drawing interest from organizations seeking new and competitive locations. In this LinkedIn Live, we explored South Africa and examined…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • June 30, 2025

    Source Geographies
  • June 30, 2025

    Global Services
  • LinkedIn Live
    June 12, 2025

    Register on LinkedIn Over the last several years, South Africa has emerged as a growing hub for global service delivery, drawing interest from organizations seeking new and competitive locations. In this LinkedIn Live, we’ll dive into…
  • Executive Briefs
    June 06, 2025

    Over the past several years, South Africa has emerged as a key hub for global service delivery, attracting organizations in search of competitive and future-ready locations. The country offers a large pool of fluent, neutral-accent English…
  • Viewpoint
    April 29, 2025

    On April 22, 2025, tensions between India and Pakistan escalated sharply after a terrorist attack in Pahalgam, Jammu and Kashmir, that killed 26 civilians. India accused Pakistan of supporting terrorism over the years, while Pakistan denied…
  • LinkedIn Live
    April 09, 2025

    As regional tensions between India and Pakistan intensified, enterprises closely monitored potential implications for service delivery and operational continuity. While the situation remained stable, Everest Group had assessed the risk at Level 4: Elevated on a…
  • Viewpoint
    March 19, 2025

    Location selection has long been a vital business decision, but changing global forces are reshaping its strategic importance. Rising uncertainty, geopolitical shifts, and evolving workforce dynamics demand a more structured, forward-looking approach. Enterprises and service providers…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…

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