• Reports
  • Our Coverage
  • Contact Us
  • Sign In
  • Sign In
  • Who We Serve
    • Enterprises
      • Global Business Services (GBS) and GCCs
      • Customer Experience (CX)
      • IT & Tech
      • R&D and Innovation
      • Sourcing & Vendor Management
    • Service Providers
      • Executive Leadership
      • Pricing & Strategic Deals
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
    • Technology Providers
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
      • Enterprise Platforms
      • Industry Tech
      • Function Tech
    • Industries
      • Banking & Financial Services
      • Healthcare
      • Insurance
      • Life Sciences
      • Private Equity Firms & Investors
      • Professional Services
      • Retail & CPG
      • Technology
  • How We Help
    • Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.

      All Memberships
    • Memberships
      • CX Excellence
      • Forces & Foresight™
      • Global Business Services (GBS) & Global Capability Centers (GCC)
      • Outsourcing Excellence
      • Pricing Research & Metrics
      • R&D and Innovation Excellence
      • For Function Leaders
      • For Growth Leaders
    • Tools
      • EGMI
      • Price Genius™
      • Talent Genius™
      • Tashi
    • Projects
      • Location Strategy
      • Market Intelligence
      • Peer Intelligence
      • Pricing Research & Metrics
      • Provider Capabilities
      • Talent Intelligence
  • Insights
    • Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.

      All Insights
    • Featured Insights
      • AI Technology
      • Middle East Conflict
      • Sourcing Expertise
      • Sustainability
      • US Administration Policy Impact
      • Latest Insights
      • Blogs
      • In the News
  • Events
    • Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.

      All Events
    • Conferences
      • Engage Dallas 2026
      • Elevate Dallas 2026
      • Engage Bengaluru 2026
      • Elevate Bengaluru 2026
      • All Conferences
      • Webinars
      • Roundtables
      • Analyst Collaborations
      • All Events
  • About Us
    • We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.

      Become a Member
      • About Us
      • Careers
      • Leadership Team
      • Newsroom
  • Join Us
  • Reports
  • Our Coverage
  • Contact Us
  • Sign In
  • Who We Serve
    • Enterprises
      • Global Business Services (GBS) and GCCs
      • Customer Experience (CX)
      • IT & Tech
      • R&D and Innovation
      • Sourcing & Vendor Management
    • Service Providers
      • Executive Leadership
      • Pricing & Strategic Deals
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
    • Technology Providers
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
      • Enterprise Platforms
      • Industry Tech
      • Function Tech
    • Industries
      • Banking & Financial Services
      • Healthcare
      • Insurance
      • Life Sciences
      • Private Equity Firms & Investors
      • Professional Services
      • Retail & CPG
      • Technology
  • How We Help
    • Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.

      All Memberships
    • Memberships
      • CX Excellence
      • Forces & Foresight™
      • Global Business Services (GBS) & Global Capability Centers (GCC)
      • Outsourcing Excellence
      • Pricing Research & Metrics
      • R&D and Innovation Excellence
      • For Function Leaders
      • For Growth Leaders
    • Tools
      • EGMI
      • Price Genius™
      • Talent Genius™
      • Tashi
    • Projects
      • Location Strategy
      • Market Intelligence
      • Peer Intelligence
      • Pricing Research & Metrics
      • Provider Capabilities
      • Talent Intelligence
  • Insights
    • Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.

      All Insights
    • Featured Insights
      • AI Technology
      • Middle East Conflict
      • Sourcing Expertise
      • Sustainability
      • US Administration Policy Impact
      • Latest Insights
      • Blogs
      • In the News
  • Events
    • Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.

      All Events
    • Conferences
      • Engage Dallas 2026
      • Elevate Dallas 2026
      • Engage Bengaluru 2026
      • Elevate Bengaluru 2026
      • All Conferences
      • Webinars
      • Roundtables
      • Analyst Collaborations
      • All Events
  • About Us
    • We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.

      Become a Member
      • About Us
      • Careers
      • Leadership Team
      • Newsroom
  • Join Us
    Complimentary Available for purchase
    Banking Insurance Technology-software

    Content Type

    Event PEAK Matrix® Roundtable Voice of the Customer Webinar Deck

    No results found

    Topics

    AdTech Africa Agentic AI AI ethics AI infrastructure AI platforms AIOps Alternative assets Analytics Annuities Artificial intelligence (AI) Asset management Australia/New Zealand Autonomous vehicles Benchmarking Benefits Blockchain BPaaS Business case/ROI Business outcomes Business Process Outsourcing (BPO) Cards & payments Category management Central & Eastern Europe Central America & Caribbean Cloud computing Commercial banking Confidential computing Consumer/retail banking Contact center operations Contact Center-as-a-Service (CCaaS) Contingent staffing Contracting Conversational AI Cryptocurrency & digital assets Custody & fund administration Customer experience management (CXM) Customer feedback & satisfaction (CSAT, NPS, CES) Customer insights & analytics Cybersecurity Data governance & quality Data integration Data management Data modernization Data security & privacy Datacenter Digital experience platforms Digital twins/industry 4.0 East Asia Embedded systems Employee engagement End-user computing Energy Energy storage Engineering Engineering verification & validation/testing Enterprise applications Finance & accounting Finance operations Finance regulatory reporting & compliance Financial compliance & controls Financial Crime & Compliance (FCC) Financial market infrastructure Financial risk Fintech Generative AI (GenAI) Global Business Services (GBS) Global Capability Center (GCC) Human Capital Management (HCM) Human Resources (HR) Hyperscaler Independent Software Vendors (ISV) India Information & communication tech Innovation Insurance billing & payments Insurance claims Insurance distribution Insurance intermediaries Insurance policy servicing Insurance Third-party Administrators (TPA) Insurance underwriting InsurTech Intelligent Document Processing (IDP) Investment banking IT application management & support (AMS) IT applications IT consulting IT infrastructure IT modernization IT operations IT quality engineering & testing IT risk Lending Life insurance London insurance market Managed Services Manufacturing engineering Marketing analytics MarTech Mergers & acquisitions (M&A) and divestitures Metaverse Mid-market Middle East Mortgages Net Zero North America Offshore Omnichannel support Operational risk audits & controls Outsourcing Outsourcing process Outsourcing strategy Payer claims & administration Pricing Private capital/PE Process automation platforms Process intelligence Process orchestration Procurement ProcureTech Product engineering Property & casualty insurance Provider portfolio Quantum computing Quantum cybersecurity Recruiting Reinsurance Reskilling Responsible AI Retirements & pensions RFP/RFI Risk management SalesTech Semiconductor engineering Skills Small & medium-sized businesses (SMB) Software product engineering (SPE) Software-defined vehicles Source to Contract (S2C) South America Southeast Asia Specialists Strategic partner Strategic sourcing Supplier governance Supply chain Sustainability Systems integration (SI) Talent management Target operating model (TOM) Technology architecture Telecom networks The Philippines Third-party risk management (TPRM) Trading & brokerage Transformation Treasury & cash management Trust & safety Wealth management Western Europe Workforce planning

    No results found

    Companies & Technologies

    Adobe ALTEN Altran Appian Capgemini Cognizant EdgeVerve Finastra FIS Fiserv Infosys Innominds L&T Technology Services Oracle Pega Salesforce Sasken TCS Tech Mahindra TEMENOS Wipro

    No results found

    All 3 Months 6 Months 12 Months

    Membership

    Banking and Financial Services IT Engineering Research and Development Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Healthcare Provider Outsourcing Excellence

    No results found

    Contributors

    Aamir Khan Abhishek Sharma Abhishek Singh (EPO) Aditya Pawar Agnivesh Tripathy Akash Thunga Akshat Vaid Amir Khan Amit Lad Amy Fong Anay Shrivastava Anchal Guleria Anirudh Kopparam Anish Agarwal Antara Rao Arkadev (Arko) Basak Aryan Gupta Ashish Sehdev Bappa Dey Bhanushee Malhotra Brish Bhan Vaidya Chinmay Joshi Chris Genteel CJ Sengupta David Rickard Deborah Kops Dev Gaba Duttatreya Jena Edmund Zagorin Everest Group Gaurav Mishra Geetesh Makkar Gunjan Mundra Harshita Saaran Ishaan Gambhir Jillian Walker Kanishka Chakraborty Karan Jain Kaustubh K Kerry Hallard Ketan Kumar Khushboo Hanjura Krishna Sai Charan Kriti Gupta Manan Singhal Matthew Corsi Mayank Maria Meghna Seal Michel Janssen Nishant Udupa Nitish Mittal Peter Bendor-Samuel Prakhar Singh Pranati Dave Prashray Kala Prateek Singh Priya Gupta Rachita Rao Rahul Barwe Rajesh Ranjan Rananjay Kumar Rashi Garg Ravi Joshi Ricky Sundrani Rita N. Soni Rithima Warrier Rohitashwa Aggarwal Ronak Doshi Ruchi Yadav Sahil Loomba Sana Jamal Sanya Aggarwal Shatakshi Pandey Shaurya Thakur Shayam Tiwari Shhouraya Chadha Shirley Hung Shivani Mudgil Shruthi Kumar Siddesh Mahadevan Smarajeet Das Sonali Srivastava sortiz Sumit Kumar Twinkle Chitra Varshith Reddy Victoria Folbigg Vignesh Kannan Vinay Venkatesan Vyom Nagaich Yugal Joshi

    No results found

    Return to Search
    All Reports Events Blogs Videos
    All Reports Events Blogs Videos

    Filters

    Clear Filters
    Reset all filters
    Complimentary Available for purchase
    Banking (2) Insurance (1) Technology-software (2)

    Content Type

    Event (1) PEAK Matrix® (1) Roundtable (1) Voice of the Customer (2) Webinar Deck (1)

    No results found

    Topics

    AdTech (1) Africa (2) Agentic AI (38) AI ethics (2) AI infrastructure (13) AI platforms (15) AIOps (5) Alternative assets (9) Analytics (7) Annuities (17) Artificial intelligence (AI) (62) Asset management (23) Australia/New Zealand (33) Autonomous vehicles (2) Benchmarking (1) Benefits (1) Blockchain (16) BPaaS (4) Business case/ROI (1) Business outcomes (2) Business Process Outsourcing (BPO) (18) Cards & payments (47) Category management (1) Central & Eastern Europe (48) Central America & Caribbean (6) Cloud computing (16) Commercial banking (45) Confidential computing (1) Consumer/retail banking (24) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (3) Contingent staffing (1) Contracting (3) Conversational AI (2) Cryptocurrency & digital assets (13) Custody & fund administration (5) Customer experience management (CXM) (20) Customer feedback & satisfaction (CSAT, NPS, CES) (1) Customer insights & analytics (8) Cybersecurity (6) Data governance & quality (3) Data integration (2) Data management (2) Data modernization (1) Data security & privacy (1) Datacenter (1) Digital experience platforms (9) Digital twins/industry 4.0 (4) East Asia (12) Embedded systems (3) Employee engagement (1) End-user computing (1) Energy (1) Energy storage (1) Engineering (5) Engineering verification & validation/testing (1) Enterprise applications (5) Finance & accounting (2) Finance operations (2) Finance regulatory reporting & compliance (5) Financial compliance & controls (5) Financial Crime & Compliance (FCC) (24) Financial market infrastructure (1) Financial risk (4) Fintech (17) Generative AI (GenAI) (18) Global Business Services (GBS) (5) Global Capability Center (GCC) (5) Human Capital Management (HCM) (1) Human Resources (HR) (3) Hyperscaler (7) Independent Software Vendors (ISV) (1) India (13) Information & communication tech (1) Innovation (2) Insurance billing & payments (5) Insurance claims (21) Insurance distribution (12) Insurance intermediaries (5) Insurance policy servicing (19) Insurance Third-party Administrators (TPA) (7) Insurance underwriting (14) InsurTech (29) Intelligent Document Processing (IDP) (2) Investment banking (7) IT application management & support (AMS) (13) IT applications (3) IT consulting (5) IT infrastructure (2) IT modernization (8) IT operations (3) IT quality engineering & testing (1) IT risk (2) Lending (23) Life insurance (36) London insurance market (1) Managed Services (3) Manufacturing engineering (4) Marketing analytics (1) MarTech (1) Mergers & acquisitions (M&A) and divestitures (8) Metaverse (2) Mid-market (2) Middle East (29) Mortgages (1) Net Zero (2) North America (65) Offshore (1) Omnichannel support (1) Operational risk audits & controls (2) Outsourcing (10) Outsourcing process (2) Outsourcing strategy (1) Payer claims & administration (1) Pricing (4) Private capital/PE (7) Process automation platforms (10) Process intelligence (6) Process orchestration (7) Procurement (2) ProcureTech (1) Product engineering (1) Property & casualty insurance (59) Provider portfolio (2) Quantum computing (2) Quantum cybersecurity (1) Recruiting (1) Reinsurance (1) Reskilling (3) Responsible AI (1) Retirements & pensions (18) RFP/RFI (1) Risk management (8) SalesTech (1) Semiconductor engineering (1) Skills (5) Small & medium-sized businesses (SMB) (1) Software product engineering (SPE) (6) Software-defined vehicles (2) Source to Contract (S2C) (1) South America (17) Southeast Asia (13) Specialists (11) Strategic partner (1) Strategic sourcing (8) Supplier governance (1) Supply chain (2) Sustainability (17) Systems integration (SI) (18) Talent management (12) Target operating model (TOM) (2) Technology architecture (2) Telecom networks (4) The Philippines (1) Third-party risk management (TPRM) (1) Trading & brokerage (5) Transformation (10) Treasury & cash management (2) Trust & safety (2) Wealth management (35) Western Europe (50) Workforce planning (2)

    No results found

    Embedded systems (3) Procurement (2)

    Companies & Technologies

    Adobe (2) ALTEN (1) Altran (1) Appian (2) Capgemini (1) Cognizant (1) EdgeVerve (2) Finastra (2) FIS (2) Fiserv (2) Infosys (1) Innominds (1) L&T Technology Services (1) Oracle (2) Pega (2) Salesforce (1) Sasken (1) TCS (1) Tech Mahindra (1) TEMENOS (2) Wipro (1)

    No results found

    All 3 Months 6 Months 12 Months

    Membership

    Advanced SciTech Agentic and Process Automation Banking and Financial Services IT Contingent Workforce Management CX Excellence Data and Analytics Engineering Research and Development Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Finance and Accounting GBS and GCC Healthcare Provider Locations Insider™ Market Vista™ Outsourcing Excellence Pricing Analytics as a Service Procurement and Supply Chain ProcureTech R&D and Innovation Excellence Sustainability Technology and Services

    No results found

    Contributors

    Aamir Khan (1) Abhishek Sharma (1) Abhishek Singh (EPO) (3) Aditya Pawar (2) Agnivesh Tripathy (1) Akash Thunga (23) Akshat Vaid (1) Amir Khan (17) Amit Lad (22) Amy Fong (39) Anay Shrivastava (1) Anchal Guleria (7) Anirudh Kopparam (2) Anish Agarwal (1) Antara Rao (2) Arkadev (Arko) Basak (2) Aryan Gupta (1) Ashish Sehdev (0) Bappa Dey (1) Bhanushee Malhotra (21) Brish Bhan Vaidya (1) Chinmay Joshi (1) Chris Genteel (1) CJ Sengupta (1) David Rickard (2) Deborah Kops (1) Dev Gaba (0) Duttatreya Jena (3) Edmund Zagorin (1) Everest Group (7) Gaurav Mishra (1) Geetesh Makkar (2) Gunjan Mundra (1) Harshita Saaran (1) Ishaan Gambhir (1) Jillian Walker (1) Kanishka Chakraborty (1) Karan Jain (4) Kaustubh K (1) Kerry Hallard (1) Ketan Kumar (3) Khushboo Hanjura (4) Krishna Sai Charan (1) Kriti Gupta (2) Manan Singhal (3) Matthew Corsi (4) Mayank Maria (1) Meghna Seal (1) Michel Janssen (4) Nishant Udupa (1) Nitish Mittal (1) Peter Bendor-Samuel (1) Prakhar Singh (1) Pranati Dave (2) Prashray Kala (1) Prateek Singh (40) Priya Gupta (1) Rachita Rao (1) Rahul Barwe (1) Rajesh Ranjan (15) Rananjay Kumar (1) Rashi Garg (5) Ravi Joshi (3) Ricky Sundrani (2) Rita N. Soni (2) Rithima Warrier (1) Rohitashwa Aggarwal (1) Ronak Doshi (5) Ruchi Yadav (1) Sahil Loomba (1) Sana Jamal (2) Sanya Aggarwal (1) Shatakshi Pandey (5) Shaurya Thakur (1) Shayam Tiwari (1) Shhouraya Chadha (3) Shirley Hung (44) Shivani Mudgil (3) Shruthi Kumar (1) Siddesh Mahadevan (1) Smarajeet Das (1) Sonali Srivastava (1) sortiz (1) Sumit Kumar (2) Twinkle Chitra (1) Varshith Reddy (1) Victoria Folbigg (1) Vignesh Kannan (26) Vinay Venkatesan (1) Vyom Nagaich (1) Yugal Joshi (1)

    No results found

    Ashish Sehdev (0) Dev Gaba (0) Ronak Doshi (5)
    Showing 8 results

    Sort By

    Relevance Newest Oldest
    Ashish Sehdev Dev Gaba Ronak Doshi Procurement Embedded systems
    • Ronak Doshi

      Ronak Doshi

      Partner

    • Dev Gaba

      Dev Gaba

      Practice Director

    • Ashish Sehdev

      Ashish Sehdev

      Vice President, Asia Pacific Sales

    • Voice of the Customer
      April 28, 2026
      Ronak Doshi

      Ronak Doshi

      Partner
      Kriti Gupta

      Kriti Gupta

      Practice Director
      Ketan Kumar

      Ketan Kumar

      Senior Analyst

      Voice of the Customer (VoC): Asset and Wealth Management (AWM) Customer Experience Orchestration Products (CXOP)

      Customer experience has emerged as a strategic priority in Asset and Wealth Management (AWM), driven by rising expectations for transparency, personalized engagement, and seamless digital interactions across client and advisor journeys. Firms are increasingly investing in…
    • Voice of the Customer
      April 13, 2026
      Ronak Doshi

      Ronak Doshi

      Partner
      Kriti Gupta

      Kriti Gupta

      Practice Director
      Ketan Kumar

      Ketan Kumar

      Senior Analyst

      Voice of the Customer (VoC): Banking Customer Experience Orchestration Products (CXOPs)

      Customer Experience (CX) has become a central digital transformation pillar in banking, driven by rising customer expectations, competitive pressures from digital-native players, and increasing regulatory scrutiny. Banks are investing in CX Orchestration Platforms (CXOPs) to deliver…
    • Roundtable
      July 10, 2024
      Ronak Doshi

      Ronak Doshi

      Partner
      Amy Fong

      Amy Fong

      Partner

      Banking, Financial Services, and Insurance Leaders Discuss: 2024's Top Trends in Tech and Ops Sourcing

      What are the latest trending issues shaping tech and ops sourcing within the banking, financial services, and insurance (BFSI) sector? During this virtual roundtable Everest Group analysts guided a dynamic discussion on the most impactful sourcing…
    • Webinar Deck
      June 21, 2022
      Ronak Doshi

      Ronak Doshi

      Partner
      Yugal Joshi

      Yugal Joshi

      Partner
      Pranati Dave

      Pranati Dave

      Vice President

      Webinar Deck: Web 3.0 and Metaverse Implications for Sourcing and Technology Leaders

      The next evolution of technology is upon us, and business leaders are racing to understand new concepts like Web 3.0 and Metaverse – both generating strong reactions from hype acceptance to extreme cynicism. Regardless, organizations that…
    • PEAK Matrix®
      Aug. 07, 2018
      CJ Sengupta

      CJ Sengupta

      Managing Partner
      Ronak Doshi

      Ronak Doshi

      Partner
      Mayank Maria

      Mayank Maria

      Vice President
      Prashray Kala

      Prashray Kala

      Partner

      Embedded System Engineering Services PEAK Matrix™ Assessment: Enabling the Era of Connected and Intelligent Products

      As connected ecosystems gain precedence, embedded system engineering is assuming center stage in enabling the development of intelligent products and services. It forms the backbone of numerous emerging themes including Internet of Things (IoT), Machine-To-Machine (M2M)…

    No results were found matching your search request.

    Clear Filters

    Here are some steps you can take to help find what you’re looking for:

    Refine your search terms

    Make sure your keywords are spelled correctly, try using different terms, avoid abbreviations, or consider more general language. You can also visit our FAQ page for a list of advanced search techniques.

    Questions?

    Need help? Insights, support, and answers – just a question away.

    Let’s Connect

    Or visit our FAQs

    Items per page

    Make better business

    decisions

    Let's Connect

    Connect

    Sign up for Insights

    Get the latest insights, trends, and strategies delivered straight to your inbox. Join Everest Group’s newsletter to stay at the forefront of what’s next.

    "(Required)" indicates required fields

    • Info
      • About Us
      • Careers
      • Newsroom
      • Office Locations
      • RFI Agenda
    • Explore
      • Access Reports
      • Custom Decision Support
      • Memberships
      • Published Research
    • Help
      • Analyst Briefings
      • Analyst Inquiry
      • Using the Research Portal
      • Contact Us
    • Policies
      • Do Not Sell or Share My Personal Information
      • Equal Opportunity Employer
      • Event Objectivity Principles
      • Everest Group's Research Participation Terms
      • Legal
      • Manage Cookie Consent
      • Privacy Notice
      • Research Citation and Award Recognition Guidelines
      • Terms of Use
    © 2026 Everest Global, Inc.