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Showing 43 results
  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Viewpoint
    June 20, 2024

    Strategic partnership management enables enterprises to collaborate with partners, improving in-house efficiency. Partners identify productivity opportunities, such as transitioning in-house agents to the providers’ care. This approach fosters long-term, mutually beneficial relationships between providers and enterprises…
  • Viewpoint
    March 22, 2024

    In March 2024, US-headquartered HR solution provider Deel, which started out as an Employer of Record (EOR), announced the acquisition of a prominent Africa-based payroll and HR software and services company, PaySpace. The acquisition holds significant…
  • Viewpoint
    Feb. 29, 2024

    The impact of generative AI on the Trust and Safety (T&S) Business Process Services (BPS) space has been significant and transformative. While generative AI can enhance efficiencies in T&S teams for content moderation, the sheer volume…
  • Viewpoint
    Jan. 10, 2024

    Digital platforms use various AI-enabled technologies such as ML and Natural Language Processing (NLP) for content moderation, user authentication, and fraud prevention. However, AI’s potential to address the entire spectrum of safety concerns is yet to…
  • LinkedIn Live
    Nov. 02, 2023

     As businesses expand globally, diversity in supply chains becomes critical for competitiveness, risk mitigation, and meeting societal demands for inclusion and social responsibility. Watch this LinkedIn Live as our expert analysts explore the global landscape of…
  • State of the Market
    Sep. 06, 2023

    Amid reduced enterprise spending and surging content volumes, the Trust and Safety (T&S) services segment is struggling to maintain safety in the online community. Megamergers between key industry players are reshaping the competitive landscape, while there…
  • Market Insights™
    June 15, 2023

  • Market Insights™
    May 12, 2023

  • Viewpoint
    April 28, 2023

    The global gaming industry has evolved from traditional video games and arcade games to online mobile gaming, cloud gaming, and Massively Multiplayer Online Role-playing Games (MMORPG). This shift can be attributed to the increasing proliferation of…
  • Thematic Report
    April 27, 2023

    With the surge of online content, the universe of harmful material is expanding rapidly, making it necessary for enterprises to implement real-time content moderation and robust safety measures. To ensure user safety, there is a pressing…
  • Blog
    March 10, 2023

    Trust and Safety (T&S) is no longer just good to have, it is one of the most critical business functions for any organization that has a presence in the digital world. Read on to learn about…
  • Market Insights™
    Feb. 24, 2023

  • Market Insights™
    Feb. 24, 2023

  • Market Insights™
    Feb. 24, 2023

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