US Policy Tracker 2025: Assessing the Emerging Impact on Global Services and Talent Models

Executive summary

Context and overview

The United States continues to reshape its labor and sourcing policy environment in 2025.
Four proposed or active initiatives stand out for their potential to influence global delivery and workforce strategies:

  1. HIRE Act (Halting International Relocation of Employment Act of 2025)
  2. Keep Call Centers in America Bill
  3. Proposal to limit international students in US universities
  4. H1B visa fee overhaul

Together, these initiatives reflect a consistent direction toward strengthening domestic employment, increasing transparency in offshoring, and moderating the inflow of foreign talent. While each policy addresses a different lever of the global services system, their combined impact points to higher compliance complexity, moderate cost inflation, and an accelerated diversification of delivery footprints across offshore, nearshore, and US locations.

Three of these measures have not yet been enacted and remain under legislative or administrative review. Only the H1B visa fee overhaul is currently active through an executive proclamation with limited duration. The analysis of pending measures is based on publicly available drafts and committee discussions as of October 2025. These assessments are directional, intended to help companies model potential exposure rather than predict specific policy outcomes.

Leaders should therefore view these developments as medium-probability, high-visibility policy signals, not as immediate structural changes.

Policy status summary
Policy  Nature  Current stage  Status 
HIRE Act  Legislative proposal  Introduced

in both chambers; under Senate Finance Committee review 

Not enacted 
Keep Call Centers in America Bill  Legislative proposal  Reintroduced and under Commerce and Labor Committee review  Not enacted 
Proposal to limit international students  Administrative proposal  Under DHS and Department of Education review  Not enacted 
H1B visa fee overhaul  Executive proclamation  In effect for 12 months; under review for extension  Active policy 
Expected impact overview
Policy  Objective  Expected impact 
HIRE Act  Discourage offshoring through a 25% excise tax on outsourcing payments  Offshore delivery cost increase expected to be moderate; optimization and compliance adjustments rather than large-scale reshoring 
Keep Call Centers in America Bill  Retain US customer service jobs for federally linked or regulated programs  Low to moderate cost increase for most portfolios; minimal near-term change beyond automation acceleration 
Proposal to limit international students  Restrict foreign student inflows and shorten post-graduation work authorization  Gradual wage inflation in US STEM roles; tighter early-career supply; expanded offshore and nearshore hiring 
H1B visa fee overhaul  Discourage foreign skilled worker inflows through higher petition fees  Onsite staffing cost increase of 5-15% for new engagements; limited spillover to renewals 

Everest Group view 

The near-term outcome of these measures is likely to be incremental, not disruptive. 
Offshore and nearshore delivery will remain central to operations because they provide a significant cost and scalability advantage over US delivery. US expansion will remain selective, driven by compliance needs and regulated portfolios rather than cost considerations. 

For now, these policies should be seen as markers of evolving compliance and workforce priorities rather than catalysts for immediate reshoring. Companies that diversify their location strategies, accelerate automation, and invest in transparent governance will remain well positioned to manage rising complexity while sustaining cost efficiency and operational resilience. 

This analysis is based on publicly available legislative drafts, government statements, and secondary reporting as of October 2025. All quantitative impacts represent directional modeling rather than forecasts. 

HIRE Act (Halting International Relocation of Employment Act of 2025)

This section is based on draft legislative or administrative proposals. The analysis reflects currently available text, committee discussions, and policy commentary. Actual provisions and enforcement scope may change if the bill progresses. 

  • Purpose and intent

    The HIRE Act seeks to discourage large-scale offshoring of service-sector jobs from the US. It introduces a 25% excise tax on outsourcing payments made to foreign entities for services that benefit US customers. The proposal also eliminates tax deductions for relocation expenses, restricts access to federal contracts and loans for firms that offshore more than 10% of their workforce, and mandates public disclosure of job relocations. 

  • Key provisions

    • 25% excise tax on outsourcing payments that benefit US customers
    • Elimination of tax deductions related to job relocation costs
    • Restrictions on federal contracts, grants, or loans for firms with high offshore ratios
    • Mandatory disclosure of jobs and functions relocated abroad
    • Department of Labor oversight and public list of companies moving work offshore
  • Current stage

    • Introduced in both chambers of Congress and referred to the Senate Finance Committee; hearings are underway to assess fiscal feasibility and enforcement mechanisms
    • Not an active policy; still a proposal under fiscal and implementation review
  • Scope of applicability

    The draft bill defines outsourcing payments as any payment made by a US company to a foreign person for services provided for the benefit of persons located in the US.
    Under this definition:

    • Both offshore and nearshore delivery fall within the taxable scope because both involve payments to non-US entities for work benefiting US customers.
    • Nearshore delivery (for example, Mexico, Costa Rica, Colombia, and Canada) may, however, qualify for exemptions or reduced exposure under Free Trade Agreements (FTAs), tax treaties, or corporate ownership structures. Enforcement is expected to focus primarily on traditional offshore locations such as India and the Philippines.
    • Global Capability Centers (GCCs), which are wholly owned entities of US companies abroad, are generally viewed as internal extensions of the parent organization rather than external vendors. It is not yet clear whether the HIRE Act’s definition of outsourcing payments would apply to such intra-company cost transfers. While current industry interpretation suggests these may be treated differently from third-party transactions, it remains unconfirmed pending Treasury or IRS clarification.
    • These assumptions are based on trade precedents and industry interpretation; the bill text does not yet clarify how enforcement would distinguish among offshore, nearshore, and GCC operations.
  • Expected impact

    The extent of impact will depend on how broadly the excise tax is applied and whether nearshore or captive delivery structures receive exemptions. The modeling assumes a 25% tax applied to gross outsourcing payments for services benefiting US customers.

    • Low scenario (high probability, low impact): The bill progresses slowly or applies narrowly to specific outsourcing categories. Only part of offshore and nearshore delivery would qualify as taxable. Offshore-heavy portfolios would see 5-8% total cost increases, with minimal operational disruption. Most buyers would likely absorb the impact rather than reconfigure delivery portfolios.
    • Base scenario (moderate probability, moderate impact): The bill passes largely in its current form, covering most outsourcing payments tied to US-benefiting work. Companies with 50-70% offshore or nearshore delivery could see 10-20% total cost increases from the excise tax, compliance reporting, and limited captive exposure. However, shifting work to the US is not an effective hedge because US delivery costs are already 2-3 times higher than offshore, hiring cycles are longer, and the domestic talent market remains tight.
    • High scenario (low probability, high impact): The act is fully enforced with minimal exemptions, taxing nearly all foreign-delivered services for US customers. Offshore-heavy portfolios (80-90% foreign delivery) could face 18-22% total cost increases, rising toward 25% if nearshore or GCC delivery is also taxed. Even in such a case, moving work to the US would not reduce cost exposure, as US delivery would remain significantly more expensive given wage levels, hiring bottlenecks, and sustained labor shortages in key digital and business process roles.
  • Delivery model implications

    • Offshore and nearshore delivery will remain the backbone of operating models but may increasingly move from third-party outsourcing to GCC structures to manage tax exposure and control cost transparency.
    • Nearshore delivery will expand as a compliance-friendly and operationally flexible option, especially for regulated accounts where proximity to the US and FTA coverage reduce enforcement risk.
    • US presence will grow selectively, focused on client-facing, regulated, and high-value functions where onshore proximity provides strategic benefit.
    • Even under strong enforcement, global leaders are unlikely to rebase significant delivery to the US given that US talent costs are already 2-3 times offshore and hiring remains slow due to skill shortages.
  • Buyer and service provider behavior

    • Companies will evaluate taxable exposure and rebalance among offshore, nearshore, and captive models rather than undertake full-scale reshoring.
    • They will strengthen intercompany governance to clearly differentiate internal GCC costs from third-party outsourcing payments.
    • Service providers will ring-fence US business units, refine pricing structures, and increase transparency in client contracts to account for excise exposure.
    • Both buyers and providers of global services will model dual cost scenarios, recognizing that while offshore work may attract tax, US hiring will remain substantially more expensive and slower to execute.
    • GCCs will be prioritized as lower-risk, cost-efficient vehicles for sustaining scale and regulatory alignment without losing delivery agility.
  • Everest Group perspective

    The HIRE Act remains a legislative proposal with uncertain implementation prospects and definitions. While its current language technically covers both offshore and nearshore delivery, the probability of full enforcement appears low. Nearshore centers may receive limited exposure due to trade agreements and lower political sensitivity, while GCCs could be treated differently if intra-company transfers are excluded from the definition of outsourcing payments.

    The larger issue for global organizations is that the act introduces cost pressure on both sides of the delivery equation. Offshore delivery may become more expensive due to excise taxation and compliance overhead, while US delivery already carries a significantly higher cost and faces persistent talent shortages and longer hiring cycles.

    Given these factors, the HIRE Act does not create a clear incentive to reshore. Instead, it reinforces the need for balanced, flexible global delivery portfolios that combine offshore efficiency, nearshore compliance agility, and selective US presence. The pace and scope of this proposal will also depend on the political environment and lobbying from industry associations, which could moderate final implementation.

Keep Call Centers in America Bill

This section is based on draft legislative or administrative proposals. The analysis reflects currently available text, committee discussions, and policy commentary. Actual provisions and enforcement scope may change if the bill progresses. 

  • Purpose and intent

    The bill’s goal is to retain customer service and contact center employment in the US, particularly for organizations that receive federal funding or operate in regulated sectors such as healthcare and Banking, Financial Services, and Insurance (BFSI).

  • Key provisions

    • Requires call centers supporting federal contracts or grants to operate within the US
    • Creates a public registry listing companies that relocate customer service work abroad
    • Imposes a five-year eligibility ban for federal contracts for non-compliant firms
    • Requires agents to disclose their physical location to customers
  • Current stage

    • Reintroduced in both chambers in early 2025 and currently under Commerce and Labor Committee review
    • Remains a proposal and could be integrated into a broader labor protection package later this year
  • Expected impact

    The potential impact of the bill will depend on how extensively it is applied and how strictly it is enforced after passage. Nearshore delivery (for example Mexico, Costa Rica, Colombia, and Canada) is still considered non-US delivery and would likely be covered under the bill if supporting federally funded programs. Any reduced exposure for nearshore centers would result from how final regulations define covered work, not from trade agreements or ownership structures. Enforcement focus is expected to remain on large-scale offshore operations.

    • Low scenario (high probability, low impact): The bill advances slowly or applies narrowly, limited mainly to federally funded or government-linked contracts. Only a small portion of voice work would need relocation, resulting in an overall 8-12% increase in total delivery cost.
    • Base scenario (moderate probability, moderate impact): The bill is enacted in its current form and applied to regulated portfolios such as healthcare and BFSI. Partial relocation of sensitive voice work to US centers and incremental compliance investment could lead to 25-30% higher delivery costs.
    • High scenario (low probability, high impact): The bill is fully enforced with minimal exemptions, covering most offshore and nearshore voice operations serving US customers. Enterprises with large offshore footprints could experience 40-50% higher total delivery costs. A full relocation of all offshore work to the US at a 250-300% onshore cost premium would be economically prohibitive and is considered highly unlikely.
  • Delivery model implications

    • Public and regulated sector customer service work would gradually shift to onshore delivery, but relocation is likely to remain limited to federally linked or regulated programs rather than commercial portfolios.
    • Offshore delivery will remain dominant for most customer support functions, supported by accelerated automation and AI adoption that reduce per-contact cost.
    • Nearshore markets such as Mexico, Costa Rica, and Colombia will continue to serve commercial portfolios for proximity and language advantages, but these locations would not qualify as compliant US delivery for federally linked programs.
    • Rural and secondary US cities will emerge as pragmatic domestic delivery alternatives for companies needing compliance-ready, lower-cost locations.
    • US expansion will occur mainly in rural and secondary cities, balancing compliance needs with cost constraints, but broad repatriation is unlikely due to higher wage levels and slower hiring cycles.
  • Buyer and service provider behavior

    Buyers of global services will classify portfolios by compliance exposure, separating federally linked and regulated programs from commercial voice delivery.

    They will increasingly rely on automation, AI, and self-service channels to reduce human dependency and manage cost growth.

    Service providers will invest in AI-driven customer interaction, voice analytics, and workflow orchestration to offset labor inefficiency and maintain service continuity.

    Providers will develop dual delivery networks that distinguish between compliant US or nearshore operations and globally distributed offshore centers.

    Both buyers and providers will design modular capacity models capable of reallocating 20-30% of workloads quickly if enforcement expands or compliance standards tighten.

  • Everest Group perspective

    The Keep Call Centers in America Bill remains a proposal and is not active policy. While its intent to retain customer service jobs within the US is clear, its future scope will depend on legislative traction, available funding, and political support. Full enforcement across industries is low probability given the operational cost implications and the limited availability of US contact center talent.

    The most likely outcome is targeted implementation limited to federally funded or regulated portfolios, paired with growing reputational scrutiny for firms that continue to offshore customer service. For most companies, the financial trade-offs of full repatriation remain prohibitive given that US delivery is significantly more expensive and slower to scale than offshore equivalents.

    Everest Group expects the broader market effect to be evolutionary rather than disruptive. Offshore voice operations will persist but become increasingly automated, nearshore delivery will continue to expand for commercial work, and US rural centers will absorb limited regulated functions. The ultimate direction and enforcement intensity will depend on political consensus, industry feedback, and labor market capacity, all of which could moderate the bill’s eventual implementation.

Proposal to limit international students in US universities

This section is based on draft legislative or administrative proposals. The analysis reflects currently available text, committee discussions, and policy commentary. Actual provisions and enforcement scope may change if the bill progresses. 

  • Purpose and intent

    This proposal’s goal is to reduce reliance on foreign students in US higher education and to shorten post-graduation work authorization, particularly in Science, Technology, Engineering, and Mathematics (STEM) programs. The intent is to increase domestic participation in high-skill roles and limit the use of study-to-work migration channels as a long-term employment pathway.

  • Key provisions

    • Introduces annual and country-specific quotas on F1 student visas
    • Reduces the STEM Optional Practical Training (OPT) work authorization period from 36 months to 12 months
    • Expands oversight of Curricular Practical Training (CPT) internships and university-linked employment programs
    • Restricts partnerships between universities and third-party placement or recruiting firms
  • Current stage

    • The proposal is not an active policy; it remains under inter-agency review by the Departments of Homeland Security (DHS) and Education.
    • No formal DHS or Department of Education proposal is currently published. This analysis references provisions under discussion in the White House Compact for Academic Excellence and related university consultations as of September 2025. These measures remain speculative and directional.
    • Enforcement probability is considered low to moderate in the near term given political complexity and resistance from universities and technology employers.
  • Expected impact

    The effects of this proposal would manifest gradually, primarily through wage inflation and hiring friction within the US STEM labor market.

    • Low scenario (high probability, low impact): The proposal is delayed or introduced in a limited form with exemptions for STEM graduate programs. Wage growth remains close to baseline, with US STEM salaries increasing 1-2% faster than current trends. Companies would experience little near-term disruption.
    • Base scenario (moderate probability, moderate impact): The policy advances in its current form, reducing foreign student inflows and shortening post-study work authorization. Entry-level STEM wages grow 3-5% faster annually than baseline over five years, resulting in a cumulative increase of 15-25%. Talent shortages become noticeable in tier-1 metro markets and high-demand technical roles such as software engineering, data science, and cybersecurity.
    • High scenario (low probability, high impact):The proposal is implemented aggressively, with strict quotas and limited exemptions for STEM fields. International STEM enrollment drops sharply (20-25%), leading to annual wage inflation of 6-8% for entry-level technical roles and spillover effects into mid-level bands. Hiring cycles lengthen, and companies expand offshore and nearshore pipelines to maintain delivery capacity.
  • Delivery model implications

    Offshore and nearshore centers will capture a larger share of early-career STEM work as enterprises rebalance against rising US wage costs.

    Global Capability Centers (GCCs) will expand in key talent markets such as India, the Philippines, and Canada to secure scale and continuity.

    US delivery will focus increasingly on senior, client-facing, and regulated work, while early-career technical execution migrates offshore or becomes automated.

    The overall cost structure for US-based digital and engineering delivery will increase 3-5% annually, compounded by wage inflation and hiring friction.

  • Buyer and service provider behavior

    • Companies will diversify entry-level hiring, strengthening relationships with US universities while building offshore graduate pipelines to maintain scale.
    • They will invest in automation, low-code tools, and digital platforms to reduce dependency on incremental US headcount.
    • Service providers will expand recruitment and training in offshore locations, focusing on digital, data, and engineering roles previously staffed through the OPT route.
    • Organizations will adopt integrated workforce planning models, aligning hiring, automation, and global location strategy to offset talent scarcity and rising costs.
  • Everest Group perspective

    The proposal to limit international students remains conceptual and faces substantial resistance from the education and technology sectors. Even if partial measures advance, implementation is expected to be gradual and largely administrative rather than legislative.

    Over time, however, such restrictions could reinforce existing wage inflation in US STEM roles and exacerbate the country’s structural talent shortage. Domestic hiring will remain difficult and expensive, with salaries already trending 2-3 times higher than offshore equivalents. As a result, enterprises are unlikely to substitute offshore work with US talent even if foreign student inflows decline.

    The likely outcome is gradual cost escalation rather than sudden disruption. Offshore and nearshore delivery will expand further, automation will absorb some early-career roles, and US hiring will focus on specialized, client-facing, or regulatory functions. Leaders should view this policy as a potential long-term labor supply constraint rather than an immediate structural shift.

H-1B visa fee overhaul

 

  • Purpose and intent

    The H1B visa fee overhaul aims to reduce dependency on foreign skilled workers and prioritize high-wage, high-skill applicants for US work authorization. The measure introduces a one-time US$100,000 filing fee for new H1B petitions submitted abroad and updates prevailing wage criteria to favor employers offering higher compensation.

  • Key provisions

    • Imposes a one-time US$100,000 fee per new H1B petition filed outside the US
    • Excludes renewals and extensions for existing H1B visa holders
    • Allows waivers for applications deemed critical to national interest or economic competitiveness
    • Directs agencies to revise prevailing wage frameworks to further prioritize high-skill, high-wage applications
  • Current stage

    • Implemented through presidential proclamation in September 2025 for a 12-month period
    • Active policy at present, though subject to ongoing legal challenges and administrative review
    • The policy is active for 12 months under an executive proclamation; its continuation beyond the initial period is uncertain and currently under legal review, with court outcomes and labor market conditions likely to determine its duration and scope of enforcement
  • Expected impact

    The extent of impact depends on whether the measure is extended and how employers absorb or pass through the new fee.

    • Low scenario (high probability, low impact): The proclamation expires after 12 months or is replaced by a smaller fee. For most global services buyers, the effect remains limited to 1-3% overall cost increase on new contracts with a modest onsite component. Service providers will absorb the fee for strategic clients, while renewals and existing staff remain unaffected.
    • Base scenario (moderate probability, moderate impact): The fee continues for another cycle and is applied consistently to all new filings. Onsite-heavy portfolios (10-20% of total workforce) see 5-15% onsite cost increases, with total contract values rising 2-5% depending on onsite mix. Offshore delivery expands to maintain overall economics.
    • High scenario (low probability, high impact): The policy is extended indefinitely or codified into statute with stricter wage thresholds. Enterprises relying heavily on visa-dependent staffing models experience 10-20% higher onsite costs and 5-8% total contract cost increases. However, given prior moderation in H1B policy enforcement, such broad continuation is considered low probability.
  • Delivery model implications

    • Offshore delivery will continue to expand as companies reduce dependency on visa-based onsite staffing.
    • Nearshore capacity, particularly in Canada and Mexico, will increase to provide client proximity without visa exposure.
    • US delivery will focus on critical onsite coordination, leadership, and high-value consulting roles rather than large-scale project execution.
    • Companies are unlikely to substitute offshore talent with full-time US hiring at scale due to 2-3 times wage premiums, slower recruitment cycles, and persistent skilled labor shortages.
  • Buyer and service provider behavior

    • Enterprises will rebalance delivery models to minimize visa risk, focusing new work on offshore or nearshore teams and reserving onsite staffing for essential roles.
    • Services buyers will strengthen vendor governance to ensure providers manage visa dependencies responsibly and maintain compliance transparency.
    • Service providers will increase local hiring in the US for optics and client confidence but rely more on offshore and nearshore staffing to preserve margin.
    • Providers will also pursue talent localization through nearshore centers and subcontracting with US-based citizens and green card holders to manage the delivery mix.
    • Organizations will use automation, AI-driven project orchestration, and hybrid staffing models to reduce reliance on visa-based onsite roles.
  • Everest Group perspective

    The H1B visa fee overhaul is currently the only active measure among the 2025 policy set. Its scope is clear and quantifiable, but its duration and enforcement beyond 12 months remain uncertain. Full codification into law appears unlikely given the economic reliance on global technology and engineering talent.

    From a cost perspective, this policy introduces a structural uplift of 5-15% for new onsite engagements, with limited spillover to renewals. However, the broader labor market context already constrains US hiring, local roles cost 2-3 times more than offshore equivalents, and the domestic talent pool remains tight in specialized digital and engineering functions.

    As a result, services buyers and providers are not expected to significantly reshore or replace visa-dependent talent with US hires. Instead, they will continue expanding offshore and nearshore capacity, improve local recruiting optics, and strengthen compliance transparency. Over time, this policy will reinforce the trend toward distributed global delivery models where onsite work is minimized, and higher-value consulting and client engagement are retained in the US.

    The H1B fee overhaul is the only active measure among the four. It raises costs modestly but accelerates diversification across delivery locations. Enterprises already following a hybrid staffing approach will adapt quickly.

Combined delivery model implications

Dimension  Direction of change  Observations 
Offshore delivery  Moderate cost increase but remains the foundation of global delivery  Excise taxation and reporting obligations will add compliance overhead but will not undermine the underlying labor arbitrage advantage. Offshore delivery will continue to offer a large cost and scalability benefit compared with US delivery. 
Nearshore delivery  Significant increase in importance  Gains share for commercial and non-federal work because of proximity, language alignment, and lower cost. However, nearshore locations remain outside the US and would still be subject to onshore delivery rules for federally linked programs. 
US onshore delivery  Gradual and selective expansion  Growth will center on regulated, client-facing, and leadership functions where proximity and compliance justify higher cost. Scaling will remain constrained by elevated wage levels, limited skilled talent, and slower hiring cycles. 
Automation intensity  Rapid and sustained increase  Becomes the primary lever to absorb both tax- and wage-driven cost pressures while sustaining service quality and productivity. 

Expected buyer and provider behavior in global services

Buyers of global services

  • Rebalance delivery portfolios by expanding nearshore capacity and optimizing offshore operations through automation rather than moving work to the US
  • Strengthen workforce analytics, compliance tracking, and governance for tax and visa dependencies
  • Integrate automation, AI, and digital workflow tools to reduce reliance on low-cost labor and manage inflationary pressure
  • Increase the role of GCCs as controlled, low-risk delivery vehicles that combine efficiency with transparency

Service providers

  • Segment delivery portfolios based on exposure to potential policy impacts and compliance requirements
  • Invest in nearshore and domestic centers to support federally linked or regulated portfolios
  • Scale automation and AI-driven orchestration platforms to sustain margins and improve service reliability
  • Enhance compliance reporting, transparency, and communication in RFPs and renewals to address client expectations

Contract and commercial considerations

  • Revisit contracts to include explicit tax and policy change pass-through provisions that fairly allocate cost increases
  • Incorporate automation and productivity improvement commitments as cost-offset mechanisms
  • Build delivery flexibility into contracts, allowing movement across offshore, nearshore, and US locations without penalty
  • Refresh rate cards and pricing frameworks to align with inflation, wage shifts, and compliance cost drivers
  • Require providers to disclose visa dependency, subcontractor compliance posture, and geographic exposure within bids

Risk and compliance outlook

  • Financial risk: Rising tax, visa, or compliance costs could marginally increase average contract values if multiple measures advance simultaneously
  • Operational risk: Delivery disruptions may arise if new location or reporting rules are introduced suddenly, particularly for regulated accounts
  • Reputational risk: Public disclosure requirements under proposed policies may increase scrutiny of sourcing strategies and employment practices
  • Talent risk: Restrictive visa or student policies will gradually tighten US labor supply, lengthen hiring timelines, and add wage pressure in technical roles; enterprises should maintain a centralized risk dashboard tracking workforce mix, compliance obligations, offshore tax exposure, and automation coverage across delivery regions

Strategic buyer response

  • Assess exposure under each policy and embed potential cost assumptions into budget planning and pricing decisions
  • Establish a monitoring and governance cadence to track policy developments and industry interpretations
  • Expand nearshore operations and automation coverage to balance cost and compliance exposure
  • Invest in digital enablement and process optimization to maintain margin resilience
  • Deepen relationships with US universities and workforce agencies to support limited domestic hiring needs
  • Institutionalize a multi-location delivery framework that balances offshore efficiency, nearshore agility, and selective US presence
  • Strengthen compliance and reporting governance to align with emerging transparency expectations
  • Continue evolving delivery portfolios to focus on operational flexibility, resilience, and long-term cost stability

Everest Group perspective

The 2025 US policy environment reflects a gradual tightening of offshoring and foreign labor regulations rather than a reversal of globalization. Among the four initiatives assessed, only the H1B visa fee overhaul is currently active. The HIRE Act, the Keep Call Centers in America Bill, and the proposal to limit international students remain legislative or administrative proposals with uncertain timelines and limited enforcement prospects in the near term.

The overall direction, however, is clear. US companies face growing scrutiny on workforce composition, delivery transparency, and tax compliance. Offshore delivery will continue to serve as the economic foundation of global services due to its large cost and scale advantage. Nearshore delivery will remain an important operational choice for commercial work but should not be interpreted as a compliance substitute for onshore delivery under location-specific proposals such as the Keep Call Centers in America Bill. US operations will continue to play a selective role in regulated and high-value functions where proximity and oversight provide tangible benefit.

We expect the combined effect of these policy trends to be incremental rather than disruptive. Delivery costs may rise modestly, but structural labor and scale advantages in offshore and nearshore markets will endure. Organizations that maintain diversified global delivery models, accelerate automation, and strengthen governance transparency will be best positioned to navigate ongoing policy evolution and preserve long-term competitiveness.

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