- US Share of the Global GIC Market Declining | Market Insights™
- “You’re Still the One” – Why Nearshore UK Contact Center Locations Still Matter | Sherpas in Blue Shirts
- UK Contact Centers Looking Near- and Offshore | Market Insights™
- UK Nearshore Contact Center Annual Operating Costs | Market Insights™
- UK Nearshore Contact Center Location Selection Risk/Reward Assessment | Market Insights™
- The UK CCO Service Provider Landscape Is Consolidating | Market Insights™
- Scotland Accounts for >50% of all FTEs Serving UK Contact Centers | Market Insights™
- The Record-to-Report Market’s Global Appeal | Market Insights™
- UK Outsourcing Giants Take Diverging Paths | Sherpas in Blue Shirts
- Steria Continues to Grow UK Public Sector Business | Sherpas in Blue Shirts
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-