- Indexed Annual ITO Operating Cost Per FTE | Market Insights™
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- Leverage Points in Global Services for India, China, and Philippines | Sherpas in Blue Shirts
- Philippines: From Voice Services to a Broad-based Global Sourcing Destination? | Sherpas in Blue Shirts
- Philippines’ Expanding Role in the Global Services Supply Chain | Sherpas in Blue Shirts
- A Case of Selective Hearing? | Sherpas in Blue Shirts