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- Global Sourcing Map 2018 | Market Insights™
- Everest Group’s 2018 Locations Strategies Predictions | Market Insights™
- IT Infrastructure Services – 10 Key Resource Pricing Drivers | Market Insights™
- The Dichotomy of Current and Future Offshore/Nearshore Delivery Locations | Sherpas in Blue Shirts
- Are Offshore-heritage Service Providers “H-1B Visa Abusers” or “Sitting Ducks”? | Sherpas in Blue Shirts
- Marginal Margin Impact from H1-B Visa Reforms? Maybe Not | Sherpas in Blue Shirts
- Off- & Nearshore Delivery Continues to Entice | Market Insights™
- Are There Productivity Differences Across Contact Center Locations? Yes, But … | Sherpas in Blue Shirts