• Key Generative AI Use Cases in CXM
• Top Consumer Issues with Customer Support
• Consumer Sentiment Related to Customer Experience in Media & Entertainment
• Customer Service Channel Use by Age Group
• Consumers’ Willingness to Share Data by Type of Gen AI System
• Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together
• The Role of Strategic Partnership Management and Rebadging in Transformation and Enhanced CX
• Unlocking the Power of Data-driven Insights in Subscription Management Through Digital CXM
• Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!
• Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery