- Contact Center-as-a-Service (CCaaS) to Challenge Traditional CCO | Market Insights™
- Leading CCO Providers Are Likely to Use A Balanced Delivery Model | Market Insights™
- Emerging CCO Trends | Market Insights™
- Value-Added Services in CCO Gaining Steam | Market Insights™
- Adoption of Multi-Channel Contact Center Solutions Rising | Market Insights™
- CCO Buyers Seeking Added Value | Market Insights™
- Contact Center Outsourcing (CCO) Average ACV Doubles in 2013 | Market Insights™
- Outcome-Based Pricing on the Rise in CCO | Market Insights™
- Guatemala City Costs 3x Less Per CCO FTE than U.S. and UK Tier-2 Cities | Market Insights™
- Onshoring on the Rise in Contact Center Outsourcing | Market Insights™
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-