- Are There Productivity Differences Across Contact Center Locations? Yes, But … | Sherpas in Blue Shirts
- Donald Trump has Call Center in the Philippines Worried | In the News
- Contact Center Outsourcing (CCO) Market for the Healthcare Industry PEAK Matrix™ Assessment | Market Insights™
- Local Services and Cost Savings from the Perspective of Customer Satisfaction | In the News
- Technology Investments, Onshoring On the Rise in Contact Center Outsourcing | Press Release
- The Benefits of Automation in CCO | Market Insights™
- CCO and the Rise of Onshore Delivery | Market Insights™
- Digital Initiatives Changing CCO Fundamentals | Market Insights™
- Why the CCO Market Continues to Grow, but at a Slower Pace | Market Insights™
- Typical Price Variation: LPO, CCO, and FAO Services | Market Insights™
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-