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Who We Serve
- - IT Leaders
    - - Our deep research and insight focuses on today's pivotal IT topics of cost, sourcing, talent, and productivity.
  - Service Providers
    - - With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment.
  - Global Business Services / Shared Services Leaders
    - - We help global business services (GBS) / shared services organizations unlock value for their organizations
  - Sourcing and Vendor Management Leaders
    - - Our insights and analysis help you consistently get the results you want from your contracts and provider relationships.
  - Industries
What We Offer
- - Custom Decision Support
    - - Strategic advice, analysis, and robust problem-solving applied through the lens of your unique context.
      - Benchmarking
      - Locations
      - Market Assessments
      - Peer Intelligence
      - Pricing & Contracting
      - Provider Capabilities
      - Talent
  - Memberships
    - - 24/7/365 access to research, data sets, and tools that can be tailored to your needs, plus ongoing analyst inquiry.
      - For Enterprises
        Outsourcing Excellence Membership
        GBS / Shared Services Membership
        IT & Digital Transformation Membership
      - For Service Providers
      - For All Others
  - Published Research
    - - Fact-based analysis and expertise to inform your thinking and help you accomplish business performance breakthroughs.
      - Our Approach
      - PEAK Matrix®
      - Pinnacle Model®
  - Consulting
  - All Capabilities & Offerings
Our Expertise
- - Business Process Services
    - - Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis.
      - Customer Experience Management (CXM)
      - Finance & Accounting
      - Human Resources
      - Procurement & Supply Chain
      - Industry-Specific Processes
  - Information Technology Services
    - - We offer research insights about the impact of cloud, digital, and automation to help you capture more value from information technology services.
      - Application Services
      - Cloud & Infrastructure
      - Digital Services
      - Industry-Specific Technology Services
  - Engineering Services
    - - Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities.
  - Sourcing Expertise
    - - Our fact-based analysis of providers, relationships, locations, best practices, and next-gen technologies enables solid sourcing decision-making.
      - Outsourcing
      - GBS / Shared Services / GICs
      - Impact Sourcing
  - Digital & Next Gen Expertise
    - - We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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  - Talent & Locations Expertise
    - - Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Our Thinking
- - Automation & AI
    - Thought leadership that boldly contemplates the rewards and risks of leaning on automation, AI, and machine learning to turbo charge productivity and competitive position.
  - COVID-19
  - Sourcing
    - Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
  - Blog
    - Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
  - Market Insights™
    - Intelligence from across the full spectrum of our research in concise, easily accessible infographics.
  - Quick Polls
    - Participate in and use the findings of our quick polls on today's hot issues to fine-tune your journey’s next step.
Events
- - Webinars and Virtual Roundtables
    - Experience some of our best thought leadership virtually and conveniently.
  - Conferences
    - Our analysts bring their energy and bold thinking into the community, onto the stage, behind the microphone, onto the panel.
About Us
Careers
- - Industry Analyst Careers
    - If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
  - Corporate Careers
    - If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
  - Current Openings
    - If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.

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The Future of Work Report: From Headcount to Skill Count
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