Who We Serve
Corporate Function Leaders
We bring deep insight and decades of expertise to support leaders of corporate functions in developing delivery and sourcing strategies and engaging in relationships with the right set of thrid-party service providers.
IT Leaders
Our understanding of digital transformation and focus on business outcomes helps IT leaders transform their organizations into powerful enablers of value for their companies.
Service Providers
With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment.
Global Business Services / Shared Services Leaders
We help shared services / global in-house centers (GICs) unlock value for their organizations
Sourcing and Vendor Management Leaders
Our insights and analysis help you consistently get the results you want from your contracts and provider relationships.
Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
What We Offer
Consulting
Research-informed coaching, guided implementations, and journey support to help you realize IT-enabled performance breakthroughs.
Digital Transformation
Sourcing Execution
Transition & Transformation
Vendor Management & Governance
Global Business Services / Shared Services
Custom Decision Support
Strategic advice, analysis, and robust problem-solving applied through the lens of your unique context.
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Market Assessments
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Provider Capabilities
Talent
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24/7/365 access to research, data sets, and tools that can be tailored to your needs, plus ongoing analyst inquiry.
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
For Service Providers
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Published Research
Fact-based analysis and expertise to inform your thinking and help you accomplish business performance breakthroughs.
Our Approach
PEAK Matrix®
Pinnacle Model®
All Capabilities & Offerings
Case Studies
Our Expertise
Business Process Services
Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis.
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Information Technology Services
We offer research-informed expertise about the impact of cloud, digital, and automation to help you capture more value from information technology services.
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Engineering Services
Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities.
Sourcing Expertise
Our fact-based analysis of providers, relationships, locations, best practices, and next-gen technologies enables solid sourcing decision-making.
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Digital & Next Gen Expertise
We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Talent & Locations Expertise
Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Our Thinking
Digital Transformation
We view digital transformation as a series of journeys encompassing technology implementation, business process and delivery model innovation, change management, and experience design.
Automation & AI
Thought leadership that boldly contemplates the rewards and risks of leaning on automation, AI, and machine learning to turbo charge productivity and competitive position.
Sourcing
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
Market Insights™
Intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics.
Quick Polls
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Thought Leadership
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Experience some of our best thought leadership virtually and conveniently.
Events
Our analysts and consultants bring their energy and bold thinking into the community, onto the stage, behind the microphone, onto the panel.
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Consulting
Digital Transformation
Sourcing Execution
Transition & Transformation
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Global Business Services / Shared Services
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Benchmarking
Locations
Market Assessments
Peer Intelligence
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Outsourcing Excellence Membership
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PEAK Matrix®
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Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
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Outsourcing
GBS / Shared Services / GICs
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