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  • Provider Compendium
    Feb. 04, 2022

    The COVID-19 pandemic has significantly accelerated blockchain adoption, with enterprises prioritizing high-impact use cases, such as supply chain provenance, digital identity, digital assets management, and payments. In this research, we present detailed profiles and assessments of…
  • PEAK Matrix®
    Oct. 13, 2021

    The banking operations outsourcing market has become relatively consolidated at the top, with leading players capturing a higher market share over the last year and the entry of specialists in a few banking segments. Lending and…
  • PEAK Matrix®
    Oct. 28, 2021

    The pandemic has accelerated digital transformation for enterprises and pushed them to adopt agile and DevOps delivery models, along with cloud and next-generation technologies for scalability and innovation. Hence, it has become imperative for Quality Assurance…
  • PEAK Matrix®
    July 28, 2021

    Revenue Cycle Management (RCM) continues to be a key focus area for healthcare providers, as is evident from the fact that administrative expenses account for nearly 20-25% of their total spend. Before COVID-19, healthcare providers were…
  • Provider Compendium
    Feb. 03, 2022

    The insurance industry faces headwinds such as obsolete legacy systems, talent shortages, and resistance to change leading to a slower pace of transformation. In addition, consumer needs, habits, and expectations, which were evolving gradually before COVID-19,…
  • Provider Compendium
    March 30, 2022

    The experience design ecosystem is at the cusp of change, with increased customer awareness, data privacy regulations, touchless experiences, data-powered experiences, emerging technologies (such as AI, AR/VR) and a focus on sustainability compelling enterprises to rethink…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among Europe-based enterprises. Enterprises expect services beyond the cloud, characterized by a customer experience-centric design, business-led transformation, and code-based infrastructure. Cloud sustainability and…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among enterprises. Enterprises are no longer looking at the cloud from a cost-savings perspective but considering it as an investment that drives value…
  • Provider Compendium
    Feb. 04, 2022

    Banking and Financial Services (BFS) firms are modernizing their technology and transforming their operations by infusing digital technology in response to the immense challenges they currently face – rising cost pressures, changing customer and market expectations,…
  • PEAK Matrix®
    June 30, 2021

    Application transformation is an ongoing and continuous process, in which the application’s environment and its features constantly evolve based on changing business needs and technology advancements. To compete in a digital world, enterprises are not only…
  • Provider Compendium
    Sep. 10, 2021

    The Data and Analytics (D&A) ecosystem has successfully educated the market on the value of evidence-based decision-making versus traditional gut-based and thumb rule-based approaches.The COVID-19 pandemic has further emphasized the need for agile, data-driven decision-making and…
  • Provider Compendium
    Dec. 03, 2021

    Mainframes continue to be a vital component in enterprise IT, despite many heralding the end of the road for these systems. These systems are still considered as formidable options for enterprises that require large processing capabilities…
  • PEAK Matrix®
    July 06, 2021

    The ecosystem of D&A players has successfully educated the market on the value of evidence-based decision-making versus traditional gut-based and thumb rule-based approaches. The pandemic has further emphasized the need for agile, data-driven decision-making and positioned…
  • PEAK Matrix®
    June 30, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. COVID-19 has significantly accelerated enterprises’ digitalization plans and adoption of new technologies for processes such…
  • Provider Compendium
    March 31, 2022

    Technology has become crucial to both product engineering and the delivery of high-quality customer experiences amid cutthroat competition among industries. To cater to customer needs and develop connected, smart, and autonomous products, enterprises are investing in…
  • Provider Compendium
    Jan. 13, 2022

    Enterprise Quality Assurance (QA) – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 33 service providers, including their scale of operations, technology solutions, risk management and regulatory reporting, and delivery locations, along with…
  • Provider Compendium
    Aug. 23, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. COVID-19 has significantly accelerated enterprises’ digitalization plans and adoption of new technologies for processes such…
  • State of the Market
    Dec. 18, 2020

    The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
  • PEAK Matrix®
    March 24, 2021

    Software-driven innovation has helped unlock new frontiers for products, platforms, and processes across multiple domains. However, it has also created multiple challenges for enterprises in the form of: Developing robust and secure products that are resilient…
  • Provider Compendium
    Dec. 11, 2020

    Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 26 RCM operations service providers. It offers a detailed profile of each RCM service provider – with a comprehensive…

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