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Showing 267 results

Parascript CoreStack Allscripts Quantzig Firstsource Brightmark Hexaware

PEAK Matrix®
Dec. 19, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Kriti Gupta

Practice Director

Shrey Kalawatia

Senior Analyst

Property & Casualty (P&C) Insurance Application and Digital Services PEAK Matrix™ Assessment 2020 – Coverage, Channels, and Commercial Model Innovation

Property & Casualty (P&C) insurers are witnessing massive disruption in their business ecosystem from evolving customer expectations, emerging risks, and extreme levels of competitiveness in the industry. In order to stay relevant, P&C insurers are investing…
Provider Compendium
Aug. 17, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Compendium 2018

The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 30+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
Provider Compendium
May 01, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2020

Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
State of the Market
Sep. 14, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing Annual Report 2018: Transforming Customer Experience Through a Digital-First Approach

Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
PEAK Matrix®
Dec. 06, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Shrey Kalawatia

Senior Analyst

Life & Annuities (L&A) Insurance Application and Digital Services PEAK Matrix™ 2020 – Conflated Growth and Efficiency Agendas

Interest rate reversal has brightened Life A& Annuity (L&A) insurers’ short-term growth outlook. Amid general caution in the wake of high regulatory pressure and intense price competition, L&A insurers are optimistic to meet evolving customer demands…
PEAK Matrix®
Dec. 13, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Capital Markets – Services PEAK Matrix™ Assessment 2020: Beating the Slowdown with Data

Global capital markets firms have been stepping up their technology purchases and upgrades, in order to increase efficiency from operations, develop new services, or raise the service quality as they wrestle with the signs of a…
State of the Market
Sep. 30, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
PEAK Matrix®
Dec. 20, 2019

Abhishek Singh

Partner

Chunky Satija

Partner

Nitish Mittal

Partner

Kanika Gupta

Practice Director

Priya Sahni

Vice President

Abdul Shaikh

Senior Analyst

Healthcare Payer Digital Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The payer industry is facing several issues such as escalating costs, declining margins, widespread regulatory amendments, shift from volume- to value-based care model, and rising consumerism. Digital adoption is influencing all aspects of the payer value…
Provider Compendium
Sep. 13, 2019

Manu Aggarwal

Partner

Naman Sharma

Abhinav Aggarwal

Practice Director

Revenue Cycle Management (RCM) Business Process Services (BPS) Service Provider Profile Compendium 2019

The Revenue Cycle Management (RCM) BPS service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 23 service providers. Specifically, the report compares service providers on their areas of strength and development. It helps…
Provider Compendium
Sep. 13, 2019

Manu Aggarwal

Partner

Robin Jain

Practice Director

Banking BPS – Service Provider Compendium 2019

The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL,…
Provider Compendium
Sep. 20, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Supratim Nandi

Practice Director

Insurance IT Service Provider Compendium and Capability Snapshot 2019

The Insurance IT Service Provider Profiles Compendium and Capability Snapshot 2019 provides comprehensive, research-backed snapshots of 20 insurance IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services…
Provider Compendium
Sep. 20, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Supratim Nandi

Practice Director

BFS IT Service Provider Compendium and Capability Snapshot 2019

The Banking and Financial Services (BFS) IT Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 25 BFS IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services…
State of the Market
Aug. 07, 2019

Manu Aggarwal

Partner

Robin Jain

Practice Director

Akanksha Pathak

Senior Analyst

Harsh Kapoor

Assistant Manager

Deal or No Deal – How Real is Digital Adoption in Banks’ Sourcing Relationships

Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…
PEAK Matrix®
June 12, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The global CCO market picked up pace and grew at ~4% to reach US$81-83 billion in 2017. While many of the service providers have exhibited strong growth on the back of various acquisitions made in the…
PEAK Matrix®
Sep. 13, 2019

Abhishek Singh

Partner

Nitish Mittal

Partner

Chunky Satija

Partner

Nisarg Shah

Practice Director

Life Sciences Digital Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The life sciences industry is plagued by issues such as high time-to-market for drugs and high costs of drug development. Enterprises have prioritized digital technologies in their corporate strategies to optimize processes, reduce costs, and positively…
PEAK Matrix®
March 27, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
PEAK Matrix®
Dec. 11, 2019

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

Sarweshwer Gupta

Senior Analyst

Zachariah K Chirayil

Practice Director

Cloud Services PEAK Matrix™ Assessment and Compendium 2020

Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven…
PEAK Matrix®
June 28, 2019

Manu Aggarwal

Partner

Ankur Verma

Vice President

Naman Sharma

Abhinav Aggarwal

Practice Director

Revenue Cycle Management (RCM) Business Process Services PEAK Matrix™ Assessment 2019

The healthcare providers in the United States spend ~US$400 billion every year on administrative services (mainly revenue cycle management). Considering the fact that this spend is the largest in the world – both in absolute as…
PEAK Matrix®
July 09, 2019

Yugal Joshi

Partner

Alisha Mittal

Vice President

Uthra K

Senior Analyst

Suseel Menon

Practice Director

Workday Human Capital Management (HCM) IT Services – PEAK Matrix™ Assessment and Market Trends 2019: HCM on Cloud the New Paradigm – Workday Leads the Way

Enterprise cloud suites have witnessed widespread adoption across industries and geographies. Enterprises increasingly recognize the strong correlation between employee experience and customer satisfaction. Changes in workforce and its evolving expectations are, therefore, driving enterprises to opt…
Thematic Report
June 25, 2019

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer BPS – Service Provider Profile Compendium 2019

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 27 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…

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