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  • Provider Compendium
    Sep. 30, 2021

    Capital Markets – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 24 service providers, including their scale of operations, technology solutions, risk management & regulatory reporting, and delivery locations, along with Everest Group’s PEAK…
  • Provider Compendium
    Jan. 26, 2022

    The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states…
  • PEAK Matrix®
    Oct. 21, 2021

    The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving before COVID-19, have radically shifted during the pandemic, spurred by…
  • Provider Compendium
    Jan. 17, 2020

    The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20…
  • Provider Compendium
    Nov. 12, 2021

    The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving pre-COVID-19, have radically shifted during the pandemic, spurred by the…
  • PEAK Matrix®
    July 12, 2021

    The landscape for capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solutions to improve their capabilities, expand their footprint, and gain market share. With the pandemic disrupting the industry last…
  • State of the Market
    Jan. 10, 2020

    The global Multi-process Human Resource Outsourcing (MPHRO) market grew at a healthy rate of ~5% during 2017-2019. This trend is expected to continue over the next two to three years, with the market breaching US$5 billion…
  • Provider Profiles
    June 30, 2021

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Sep. 16, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. In Europe, regulations such as the General Data Protection Regulation (GDPR) and open banking have…
  • PEAK Matrix®
    June 30, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. COVID-19 has significantly accelerated enterprises’ digitalization plans and adoption of new technologies for processes such…
  • PEAK Matrix®
    Dec. 17, 2019

    The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, NGA HR, and TCS – in terms of market impact and vision & capability. Having said that, Leaders on the MPHRO…
  • Thematic Report
    Feb. 24, 2021

    Market Vista™ report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and…
  • State of the Market
    Sep. 30, 2019

    The global multi-process FAO market witnessed strong growth of 8-10% in 2018 to reach US$8.6 billiion, driven by increasing first-generation outsourcers, large-scale transformation deals, and scope expansion in existing contracts. The changing business landscape is forcing…
  • State of the Market
    Dec. 18, 2020

    The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
  • Provider Compendium
    June 29, 2019

    The Finance and Accounting Outsourcing (FAO) Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process FAO market. The study provides a detailed profile of each FAO service provider…
  • Thematic Report
    Nov. 20, 2020

    Market Vista™ report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and…
  • Provider Profiles
    Dec. 17, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • PEAK Matrix®
    March 25, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • PEAK Matrix®
    June 28, 2019

    The CXM space is witnessing rapid shift to digitally driven CX, fueled by changing buyer demands. These changes are driving service providers to invest in digital capabilities across the board, instead of focusing on selective capabilities.…
  • Provider Compendium
    May 12, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…

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