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Showing 184 results

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PEAK Matrix®
Dec. 06, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Shrey Kalawatia

Senior Analyst

Life & Annuities (L&A) Insurance Application and Digital Services PEAK Matrix™ 2020 – Conflated Growth and Efficiency Agendas

Interest rate reversal has brightened Life A& Annuity (L&A) insurers’ short-term growth outlook. Amid general caution in the wake of high regulatory pressure and intense price competition, L&A insurers are optimistic to meet evolving customer demands…
PEAK Matrix®
Dec. 13, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Capital Markets – Services PEAK Matrix™ Assessment 2020: Beating the Slowdown with Data

Global capital markets firms have been stepping up their technology purchases and upgrades, in order to increase efficiency from operations, develop new services, or raise the service quality as they wrestle with the signs of a…
State of the Market
Sep. 30, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
PEAK Matrix®
Dec. 20, 2019

Abhishek Singh

Partner

Chunky Satija

Partner

Nitish Mittal

Partner

Kanika Gupta

Practice Director

Priya Sahni

Vice President

Abdul Shaikh

Senior Analyst

Healthcare Payer Digital Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The payer industry is facing several issues such as escalating costs, declining margins, widespread regulatory amendments, shift from volume- to value-based care model, and rising consumerism. Digital adoption is influencing all aspects of the payer value…
Provider Compendium
Sep. 20, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Supratim Nandi

Practice Director

Insurance IT Service Provider Compendium and Capability Snapshot 2019

The Insurance IT Service Provider Profiles Compendium and Capability Snapshot 2019 provides comprehensive, research-backed snapshots of 20 insurance IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services…
Provider Compendium
Sep. 20, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Supratim Nandi

Practice Director

BFS IT Service Provider Compendium and Capability Snapshot 2019

The Banking and Financial Services (BFS) IT Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 25 BFS IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services…
PEAK Matrix®
June 12, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The global CCO market picked up pace and grew at ~4% to reach US$81-83 billion in 2017. While many of the service providers have exhibited strong growth on the back of various acquisitions made in the…
PEAK Matrix®
Sep. 13, 2019

Abhishek Singh

Partner

Nitish Mittal

Partner

Chunky Satija

Partner

Nisarg Shah

Practice Director

Life Sciences Digital Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The life sciences industry is plagued by issues such as high time-to-market for drugs and high costs of drug development. Enterprises have prioritized digital technologies in their corporate strategies to optimize processes, reduce costs, and positively…
PEAK Matrix®
March 27, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
PEAK Matrix®
Dec. 11, 2019

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

Sarweshwer Gupta

Senior Analyst

Zachariah K Chirayil

Practice Director

Cloud Services PEAK Matrix™ Assessment and Compendium 2020

Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven…
PEAK Matrix®
July 09, 2019

Yugal Joshi

Partner

Alisha Mittal

Vice President

Uthra K

Senior Analyst

Suseel Menon

Practice Director

Workday Human Capital Management (HCM) IT Services – PEAK Matrix™ Assessment and Market Trends 2019: HCM on Cloud the New Paradigm – Workday Leads the Way

Enterprise cloud suites have witnessed widespread adoption across industries and geographies. Enterprises increasingly recognize the strong correlation between employee experience and customer satisfaction. Changes in workforce and its evolving expectations are, therefore, driving enterprises to opt…
Thematic Report
June 25, 2019

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer BPS – Service Provider Profile Compendium 2019

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 27 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…
PEAK Matrix®
June 28, 2019

Aaditya Jain

Partner

Ronak Doshi

Partner

Kriti Gupta

Practice Director

Supratim Nandi

Practice Director

Sarweshwer Gupta

Senior Analyst

Next-generation IT Infrastructure Services in Insurance PEAK Matrix™ Assessment 2019 – Laying the Foundation for the Digital-first Insurer

The rapid pace at which insurers are modernizing their applications estate and the need for it to be agile and modular for meeting the evolving industry/customer dynamics has spurred insurers to build a contextualized IT infrastructure…
PEAK Matrix®
June 28, 2019

Aaditya Jain

Partner

Ronak Doshi

Partner

Kriti Gupta

Practice Director

Supratim Nandi

Practice Director

Sarweshwer Gupta

Senior Analyst

Next-generation IT Infrastructure Services in BFS PEAK Matrix™ Assessment 2019: Hybrid IT for Migrating Core on Cloud

The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated…
PEAK Matrix®
April 17, 2019

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer Business Process Services PEAK Matrix™ Assessment 2019

With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for consolidation across the value chain has led payers to merge with PBMs, acquire providers (physician practices, home…
PEAK Matrix®
Nov. 29, 2019

Yugal Joshi

Partner

Abhishek Mundra

Practice Director

Ankit Gupta

Vice President

Nisha Krishan

Vice President

Uthra K

Senior Analyst

Next-generation Quality Assurance (QA) Services PEAK Matrix™ Assessment 2020

Enterprises aiming to jump on the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on future…
State of the Market
Dec. 28, 2017

Rajesh Ranjan

Managing Partner

Vignesh Kannan

Vice President

Finance & Accounting Outsourcing (FAO) Annual Report 2018

The global FAO market witnessed strong growth of 8-10% in 2016, driven primarily by an increase in first-generation outsourcers, inclusion of technology solutions, and scope expansion. Many F&A buyers that have achieved the traditional cost saving…
State of the Market
Dec. 27, 2017

Rajesh Ranjan

Managing Partner

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Krishna Sai Charan

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Annual Report 2018

The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
PEAK Matrix®
Feb. 08, 2019

Manu Aggarwal

Partner

Naman Sharma

Healthcare Business Process Automation Solutions PEAK Matrix™ Assessment 2019

Healthcare enterprises have traditionally relied on outsourcing and offshoring to improve their business across multitude of parameters such as reducing costs, improving productivity and efficiency, and gaining access to talent and enhanced business continuity. Now, with…
Provider Compendium
Jan. 31, 2019

Manu Aggarwal

Partner

Akanksha Pathak

Senior Analyst

Capital Markets BPO – Service Provider Profile Compendium 2019

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…

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