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Showing 184 results

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PEAK Matrix®
June 29, 2018

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Aaditya Jain

Partner

Pranati Dave

Vice President

Supratim Nandi

Practice Director

Guidewire Services: Core Modernization to Set the Stage for Digital Transformation – Services PEAK Matrix™ Assessment 2018

Core modernization has become a key requisite for insurers who have embarked on their digital transformation journeys. Guidewire has quickly become the core platform of choice for a large number of insurers, who are looking to…
PEAK Matrix®
June 28, 2018

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Aaditya Jain

Partner

Pranati Dave

Vice President

Supratim Nandi

Practice Director

Insurance Application Services: Digital Enablement Spend Fuels Market Growth – Services PEAK Matrix™ Assessment 2018

The insurance sector is on the cusp of a massive transformation, driven by investments in digital enablement themes such as automation, cloud, data management & analytics, Artificial Intelligence (AI), and Internet of Things (IoT). Alone and…
State of the Market
June 18, 2018

Yugal Joshi

Partner

Application Services – Annual Report 2018: The Future of Architecture is Intelligent

Enterprises have always been challenged by the burden of legacy systems, which hinders their ability to become digital. The situation is exacerbated by enterprises’ disregard for and the neglect of their software architectures, which form the…
PEAK Matrix®
June 15, 2018

Jimit Arora

Chief Executive Officer

Abhishek Singh

Partner

Nitish Mittal

Partner

Life Sciences Digital in North America – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The Life Sciences (LS) industry is now beginning to look at digital transformation seriously. With the advent of omni-channel information through IoT devices, mobility, and social media, consumers are gaining access to innovative ways of managing…
Thematic Report
March 01, 2018

Abhishek Singh

Partner

Nitish Mittal

Partner

Manu Aggarwal

Partner

Ankur Verma

Vice President

Healthcare Report Card 2017 – Enterprise Initiatives and Service Provider Performance

The United States healthcare market experienced a tectonic shift in 2017, with President Trump’s (thus far unsuccessful) pursuit to repeal the Affordable Care Act (ACA) and replace it with a new law. Given the uncertainty of…
State of the Market
Dec. 15, 2017

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Insurer of the Future: Insurance ITO Annual Report 2018

Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and rise in customer service & technology expenses. The emergence of global connected ecosystems, disruptive business models, sharing economy,…
PEAK Matrix®
Dec. 18, 2017

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Identifying Strategic Partners for Change – Digital Services in P&C Insurance Services PEAK Matrix™ Assessment 2018

Competition in the Property and Casualty (P&C) insurance sector is intensifying, as new entrants, evolving customer expectations, technological innovations, and growing popularity of intermediated distribution networks threaten to disrupt established business models. Although the traditional insurance…
Provider Compendium
Dec. 09, 2016

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2016

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016. This report provides comprehensive…
PEAK Matrix®
Nov. 30, 2017

Jimit Arora

Chief Executive Officer

Abhishek Singh

Partner

Nitish Mittal

Partner

Healthcare Provider IT Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2017

The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with…
PEAK Matrix®
Nov. 30, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Insurance - Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Heightened customer expectations, stagnant growth, limited product differentiation, increasing threat from new entrants, and the stringent regulatory environment are the key challenges faced by insurers today. In addition to these industry headwinds, insurers are feeling the…
PEAK Matrix®
Oct. 27, 2017

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

Healthcare Payer IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with…
PEAK Matrix®
Sep. 28, 2017

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities and gain market share. The advent of Robotic Process Automation (RPA) is playing a major role in shifting…
PEAK Matrix®
Sep. 22, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Digital Expectations of Buyers Transforming the Service Provider Landscape – Insurance AO PEAK Matrix™ Assessment 2017 and Profiles Compendium

The insurance sector is operating in an increasingly challenging macroeconomic and financial environment, characterized by weak global demand, low inflation rates, very low-to-partially negative interest rates, increasing regulatory compliance demands, and bursts of financial market volatility.…
State of the Market
Sep. 13, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Simpler, Smarter, and Seamless Capital Markets – The Digital Revolution: Capital Markets ITO Annual Report 2017

Uncertainty in the macroeconomic environment, changing regulatory landscape, sluggish growth, and threat from next-generation financial technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced the enterprises to revisit…
Provider Compendium
Sep. 26, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
State of the Market
Sep. 06, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Future of Banking – “Experience First”: Banking ITO Annual Report 2017

As banks embark on the digital transformation journey, they will move from a banking-as-a-product model to banking-as-a-service model. Signs of this transformation can already be witnessed in Europe, where the Payment Service Directive II (PSD2) has…
Provider Compendium
Aug. 27, 2016

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Compendium 2016

Introduction The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 25+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a…
PEAK Matrix®
Aug. 25, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

IT Security Services – Market Trends and PEAK Matrix™ Assessment: “Security – The Biggest Digital Insecurity”

Security threats are increasing in complexity, size, and variety. The rapid digitalization has made the enterprise IT security landscape highly complex and challenging to handle, as CISOs look to guard their enterprise environments against burgeoning internal…
PEAK Matrix®
Sep. 16, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Introduction The capital markets industry is grappling with high regulatory pressures, intense competition, and an uncertain economy. As a result of stagnated growth and a non-conducive environment to grow top-line, cost containment has become the single-most…
PEAK Matrix®
July 28, 2017

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

Life Sciences Clinical and R&D IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017: Making Innovation Great Again!

The life sciences clinical and R&D market has been subject to significant turbulence because of several factors including falling R&D productivity, long cycle times, widespread regulatory amendments, and evolution of the patient-centric paradigm (with mobile computing,…

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