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  • PEAK Matrix®
    June 23, 2022

    The COVID-19 pandemic added to the financial burden of healthcare providers as footfall reduced and elective surgeries were postponed. Today, although volumes are steadily reaching pre-pandemic levels, healthcare providers are facing strong headwinds due to an…
  • Provider Compendium
    May 31, 2022

    Everest Group’s Trust and Safety – Content Moderation Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 18 trust and safety content moderation service providers. It offers detailed profiles of each service provider –…
  • Provider Compendium
    June 07, 2023

    It is imperative for businesses to keep up with the evolving digital landscape to remain competitive and resilient in the market. Organizations have realized that manual operations pose several challenges, pushing them to actively explore digital,…
  • PEAK Matrix®
    April 07, 2022

    Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases…
  • Provider Compendium
    July 06, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and…
  • Provider Compendium
    March 30, 2022

    Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 32 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment.…
  • PEAK Matrix®
    Feb. 17, 2022

    Healthcare is among the fastest changing and most dynamic of business sectors, making it vital for organizations in the field to constantly evolve and build on their foundational capabilities. The global pandemic has brought into the…
  • Provider Compendium
    Feb. 18, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest…
  • Provider Compendium
    March 17, 2022

    Everest Group’s Marketing Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 19 marketing service providers. It offers a detailed profile of each service provider, with a comprehensive picture of its scale of operations,…
  • PEAK Matrix®
    May 06, 2022

    Intelligent Document Processing (IDP) products are an essential component of an enterprise’s automation technologies portfolio. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning…
  • Provider Compendium
    March 17, 2022

    Banking Operations – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 31 banking operations service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations, along with…
  • PEAK Matrix®
    March 23, 2022

    It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent…
  • PEAK Matrix®
    Dec. 03, 2021

    The Customer Experience Management (CXM) market in APAC has grown steadily in the last few years due to the increased demand for outsourcing, as enterprises aspire to leverage digital solutions, balance risks, and grow their businesses,…
  • PEAK Matrix®
    Dec. 22, 2021

    The COVID-19 pandemic has transformed marketing in more ways than one. Traditional ways of marketing are now being fast replaced by digital, data-driven models. CMOs continue to explore low-cost service delivery models and potential process efficiencies…
  • Provider Compendium
    Nov. 18, 2021

    The Multi-country Payroll (MCP) Solutions Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2021. In this compendium, we provide comprehensive and fact-based snapshots of 22 major…
  • Provider Compendium
    May 02, 2022

    It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent…
  • PEAK Matrix®
    Oct. 04, 2021

    The Multi-country Payroll (MCP) solutions market is among the most competitive and fastest-growing markets in the Human Resources Outsourcing (HRO) space. It experienced little to no impact during COVID-19 and continued to grow steadily during the…
  • Provider Compendium
    Oct. 21, 2021

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 25 service providers, including scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK…
  • Provider Profiles
    Oct. 08, 2021

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Provider Compendium
    Sep. 13, 2021

    Revenue Cycle Management (RCM) Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 28 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service…

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