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Provider Compendium Sep. 20, 2019
Insurance IT Service Provider Compendium and Capability Snapshot 2019
The Insurance IT Service Provider Profiles Compendium and Capability Snapshot 2019 provides comprehensive, research-backed snapshots of 20 insurance IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services… -
Provider Compendium Sep. 20, 2019
BFS IT Service Provider Compendium and Capability Snapshot 2019
The Banking and Financial Services (BFS) IT Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 25 BFS IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services… -
PEAK Matrix® Aug. 26, 2019
Software Product Engineering Services PEAK Matrix™ Assessment 2019: Engineering for the Digital World
Software is playing an increasingly important role in helping enterprises bring innovation across products and services. It is enabling enterprises deliver a superior user experience as well as introduce new and intelligent products to the market.… -
State of the Market Aug. 07, 2019
Deal or No Deal – How Real is Digital Adoption in Banks’ Sourcing Relationships
Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers… -
PEAK Matrix® March 27, 2020
Intelligent Document Processing (IDP) – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies… -
PEAK Matrix® Dec. 11, 2019
Cloud Services PEAK Matrix™ Assessment and Compendium 2020
Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven… -
PEAK Matrix® Dec. 13, 2019
Advanced Analytics & Insights – Service Provider Landscape with Services PEAK Matrix™ Assessment 2020
Analytics adoption across enterprises of all sizes is soaring with “data-to-decisions” journey as a strategic focus area. Data is emerging as a key enterprise asset and businesses are asking for value out of the terabytes of… -
With rapid adoption of digital technologies, the war for talent is expected to accelerate for the next-generation technology areas. As talent becomes a key determinant of success, the need for a hyper-productive, multi-skilled and diverse talent…
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State of the Market June 19, 2019
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO: Annual Deal Trends Report 2019
Marketers’ favourite dictum – Customer is the king – has never been truer for P&C insurers than it is today. P&C insurers have started investing in transformative steps to cater to the extreme levels of competitiveness… -
Provider Compendium June 24, 2019
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Profile Compendium 2019
The P&C Insurance BPO Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of nine service providers in the market. Each five-page profile provides a comprehensive picture of that provider’s service suite, scale of operations,… -
PEAK Matrix® June 28, 2019
Next-generation IT Infrastructure Services in Insurance PEAK Matrix™ Assessment 2019 – Laying the Foundation for the Digital-first Insurer
The rapid pace at which insurers are modernizing their applications estate and the need for it to be agile and modular for meeting the evolving industry/customer dynamics has spurred insurers to build a contextualized IT infrastructure… -
Banking BPS market is quite mature, as clients have high confidence in service providers, especially in markets such as the United States and the United Kingdom. Europe and the emerging geographies such as Asia Pacific, as…
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PEAK Matrix® June 27, 2019
Enterprise Platform IT Services in BFS PEAK Matrix™ Assessment 2019: Modernization at Speed and Scale
Global banking and capital markets firms are modernizing their IT systems by adopting enterprise platforms to create superior customer experience, reduce latency, improve efficiency and Straight Through Processing (STP), manage regulations, and adopt next generation technologies.… -
PEAK Matrix® June 28, 2019
Digital Workplace Services PEAK Matrix™ Assessment 2019: Enterprises, It is Time to Humanize the Workplace Experience
Although the focus of workplace services has shifted from user productivity to user experience, the consumers of these services are still viewed as users, rather than humans. Enterprises need to realize that employees are not mere… -
PEAK Matrix® June 28, 2019
Next-generation IT Infrastructure Services in BFS PEAK Matrix™ Assessment 2019: Hybrid IT for Migrating Core on Cloud
The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated… -
PEAK Matrix® March 28, 2019
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
The P&C insurance BPO market has been continually growing as buyers of services aim at containing costs, optimizing processes, improving customer experience, and leveraging digital technologies for multiple strategic objectives. Different P&C insurance clients have different… -
As the banking BPO industry shifts from arbitrage-first to digital-first model, buyers increasingly seek to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components…
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The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…
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PEAK Matrix® Dec. 12, 2018
Medical Device Engineering Services PEAK Matrix™ Assessment 2019: Navigating the Innovation and Compliance Conundrum
The medical device industry is faced with multiple challenges – a shift in the industry from product-centric to patient-centric solutions, increasingly stringent industry regulations, declining margins, and competition from unconventional players – to name a few.… -
Digital interactive experience is becoming a key differentiator for enterprises in an age defined by rising customer expectations. The interactive experience ecosystem has become a three-way battleground for the creative agencies, IT service providers, and traditional…
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