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Thematic Report
Aug. 31, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Digital Force Multiplier – A Cloud Adoption Story in Banking and Financial Services: Public Cloud First

Macro-economic uncertainty, regulatory pressure, and evolving customers’ demands are driving profitability pressures in Banking and Financial Services enterprises (BFS). BFS enterprises are taking a digital-first approach to their business models, revisiting and redefining the way they…
Thematic Report
Aug. 18, 2017

Jimit Arora

Chief Executive Officer

IT Services Forecaster™ Growth Trends Report for C1Q 2017 (January-March 2017)

Extensive study of true growth (organic, constant currency) across 19 IT services market segments indicates that the market grew by 2.1% Y/Y in the quarter ending March 2017, which is 2.4 percentage points lower than same…
Provider Compendium
Aug. 23, 2017

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Service Provider Compendium 2017

The Analytics Business Process Services (BPS) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the analytics BPS market. The study provides a detailed five-page profile of each analytics BPS…
State of the Market
July 15, 2017

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Analytics Disrupting Traditional Decision Making for Businesses – The Quest for More Continues

Witnessing a robust growth of 25-28% over 2015-2016, the global analytics BPS reached a market size of over US$5 billion at the end of 2016. The last 12-18 months have witnessed evolving buyers demanding end-to-end analytics…
Thematic Report
July 14, 2017

CJ Sengupta

Managing Partner

Prashray Kala

Partner

Ronak Doshi

Partner

India Takes the Pole Position in Talent Availability for Automotive Engineering Services

India is one of the world’s largest offshore engineering services delivery locations, both for service providers and Global In-house Centers (GICs). Currently, GICs based in India employ ~230,000 FTEs, engaged in a variety of engineering services.…
Thematic Report
May 31, 2017

Anish Agarwal

Vice President

CJ Sengupta

Managing Partner

Mayank Maria

Vice President

Ronak Doshi

Partner

In Pursuit of Product Excellence: Quality Management in the Engineering Services Industry

Global enterprises are investing in enhancing their Quality Management (QM) efforts in their pursuit to research and engineer products of utmost quality that meet global standards in their field. Superior quality of products act as a…
Thematic Report
May 31, 2017

Anish Agarwal

Vice President

CJ Sengupta

Managing Partner

Mayank Maria

Vice President

Ronak Doshi

Partner

Identifying the Right Partners for Quality Management in the Engineering Services Industry – Service Provider Landscape

Enterprises are realigning their quality management efforts to meet their business objectives and drive competitive advantage. They are using global sourcing of quality management services as a lever to meet the challenges of high cost, time-to-market,…
Thematic Report
May 12, 2017

Jimit Arora

Chief Executive Officer

IT Services Forecaster™ Growth Forecast Report for C4Q 2016

Extensive study of true growth (organic, constant currency) across 19 IT services market segments indicates that the market grew by 3.3% YOY in the quarter ending December 2016, equal to the same period in 2015. The…
Thematic Report
May 12, 2017

Jimit Arora

Chief Executive Officer

IT Services Forecaster™ Growth Trends Report for C4Q 2016 (October – December 2016)

Extensive study of true growth (organic, constant currency) across 19 IT services market segments indicates that the market grew by 3.3% YOY in the quarter ending December 2016, which is equal to same period in 2015.…
Thematic Report
May 12, 2017

Jimit Arora

Chief Executive Officer

IT Services Forecaster™ Summary Findings and Latest Forecasts

Extensive study of true growth (organic, constant currency) across 19 IT services market segments indicates that the market grew by 3.3% YOY in the quarter ending December 2016, which is at par for the same duration…
Viewpoint
May 06, 2017

Rajesh Ranjan

Managing Partner

Finance of the Future

In a rapidly changing world, that is leading to increased localization and uncertainty, asset-light organizations have the advantage of being more agile and swift as they respond to these changes. The Finance & Accounting (F&A) of…
PEAK Matrix®
May 03, 2017

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Analytics’ acceptance as a powerful tool for enterprises to achieve targeted business outcomes and create value is creating significant demand for advanced analytics. However, it is also giving rise to expectations of basic analytics (reporting, in…
PEAK Matrix®
April 18, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

IT Infrastructure Automation – Market Update and PEAK Matrix™ Assessment for Solutions (Focus on IT Service Providers)

In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
Thematic Report
Feb. 23, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Upcoming Contract Renewals – Infrastructure Services: “Over 40% Incumbents Replaced Annually; Providers Beware!”

Enterprise dissatisfaction is at an all-time high with respect to traditional issues, such as project management, execution, and pricing, as well as lack of meaningful innovation. Additionally, disruptive factors such as saturation, slowing growth rate, and…
Thematic Report
Feb. 10, 2017

Jimit Arora

Chief Executive Officer

IT Services Forecaster™ Growth Forecast Report for C3Q 2016

Extensive study of true growth (organic, constant currency) across 19 IT services market segments indicates that the market grew by 3.1% YOY in the quarter ending September 2016, a 0.8 percentage point deceleration over the same…
Thematic Report
Feb. 10, 2017

Jimit Arora

Chief Executive Officer

IT Services Forecaster™ Growth Trends Report for C3Q 2016 (July – September 2016)

Extensive study of true growth (organic, constant currency) across 19 IT services market segments indicates that the market grew by 3.1% YOY in the quarter ending September 2016, a 0.8 percentage point deceleration over the same…
PEAK Matrix®
Jan. 19, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. As they march against the industry headwinds, they are looking to improve…
PEAK Matrix®
Dec. 27, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data & Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: Rush For The New Gold

The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process…
PEAK Matrix®
Dec. 19, 2016

Manu Aggarwal

Partner

Robin Jain

Practice Director

Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016: Analytics and Innovation at the Forefront in Challenging Times

The market for third-party BPO in retail banking reached US$0.9 billion in 2015, and is expected to continue to grow at 4-7%. North America and United Kingdom continue to drive demand in this space. Asia Pacific…
State of the Market
Jan. 14, 2016

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

IT Outsourcing (ITO) in the Healthcare Provider Industry – Annual Report 2015: Building a Coherent Value Proposition

Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social…

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