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In the News
Oct. 30, 2019

Industry Research : Contact Centers: Adopt Digital Customer Experience Capabilities for Huge Success, or Else... | In the News

Contact centers and service providers that can smoothly transition to a next-generation operating model and adopt digital capabilities will witness huge success in the market, while others will face the risk of falling off the radar,…
In the News
Oct. 28, 2019

Cost-Wary Tech Majors Ramp up Onsite Hiring | In the News

Indian technology services companies, including Infosys, TCS, Wipro and HCL Technologies, are ramping up hiring at their innovation hubs and offices onsite, to reduce subcontracting costs. Peter Bendor-Samuel, CEO, Everest Group, said it might take as…
In the News
Oct. 28, 2019

10 Cloud Migration Process Tips CIOs Need to Consider | In the News

Enterprise IT leaders continue to migrate to the cloud in search of various benefits, but studies found that many still struggle to get the returns they expected when moving workloads during the cloud migration process. Yugal…
In the News
Oct. 27, 2019

Infosys in Soup after Anonymous Letter Accuses Firm of 'Unethical Practices'

Infosys, India’s second-largest IT services firm, finds itself in yet another fix after a letter from anonymous whistleblowers became public earlier this week. “What is most clear from the letter is that Infosys still has a…
In the News
Oct. 26, 2019

‘Infosys Should End Internal Bickerings in Interest of Clients’ | In the News

The recent whistle-blower incident has yet again made tech major Infosys a divided house, which will not bode well for its ongoing client engagements and project executions across customer markets, Peter Bendor-Samuel, CEO at Texas-based management…
In the News
Oct. 25, 2019

UKtech50 2019: Vote for the Most Influential Person in UK Technology | In the News

Computer Weekly has opened voting for the tenth annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving forward the UK’s digital…
In the News
Oct. 22, 2019

Five Mistakes Companies Make with Machine Learning | In the News

Two forces are driving a surge in the use of machine learning technology and other artificial intelligence-enabling technologies, according to industry analysts: the astounding growth of unstructured content and the use of robotic process automation (RPA)…
In the News
Oct. 22, 2019

Implementing Centers of Excellence to Help Scale Intelligent Automation | In the News

By 2020, more than 70 percent of enterprises will have adopted robotic process automation, according to a recent Deloitte survey. These organizations are embracing automation technology as a way to hopefully reduce strain on their workforce…
Press Release
Oct. 22, 2019

IDP Revenue Growth Expected to Exceed 80% in 2 Years as Enterprises Embrace More Powerful Technology, Mature Partners | Press Release

Most Enterprises Need Intelligent Document Processing: Everest Group Explains Why, Provides Roadmap for Adoption and Strategies to Improve ROI In a competitive marketplace, companies that can minimize cost while increasing productivity, accuracy and efficiency are extremely…
Press Release
Oct. 21, 2019

The Siloed Walls of F&A Won’t Keep Transformation Out Any Longer | Press Release

F&A service providers expected to handhold enterprises through their transformation journey; FAO experiences double-digit growth in 2018. The waves of digital transformation are crashing down the siloed walls around the traditional finance and accounting function (F&A),…
In the News
Oct. 18, 2019

Sarah Burnett - Everest Group - Peak Matrix RPA Research | In the News

Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a…
In the News
Oct. 14, 2019

Dear Customers, Jio’s Fight Isn’t with You. It’s with India’s Telecom Regulator | In the News

Is India’s biggest telecom company trying to arm twist the sector regulator into reducing tariffs? “The telecom industry is a complex one given it continuously needs to invest in newer technologies, upgrade older ones, invest lot…
In the News
Oct. 12, 2019

Automotive Sector Becomes the New Sweet Spot for IT Services Firms | In the News

The automotive sector is becoming the new focus for Indian IT services firms as global carmakers seek outsourcing partners to help them cope with the changing requirements of customers. “Global automotive companies are facing growing demand…
In the News
Oct. 04, 2019

Can New CEO Brian Humphries Restore Cognizant to Its Former Glory? | In the News

Cognizant’s new CEO Brian Humphries is making the right noises. This includes reinvigorating the sales team. Chirajeet Sengupta, Partner, Everest Group, a consultancy firm, said: “Cognizant’s watershed moment came when the Elliot Management, an activist fund,…
In the News
Oct. 02, 2019

Intelligent Automation and Shared Services | In the News

Earlier this year, TDS Global Solutions had an engaging discussion with Rohitashwa Aggarwal, Director for Everest Group’s Global Sourcing Practice, in particular about the adoption of Robotic Process Automation in Asia, and more specifically in the…
In the News
Oct. 01, 2019

The Meandering Path from IVRs to IVAs | In the News

For decades, companies have been investing billions of dollars in interactive voice response (IVR) systems, which were designed to streamline business processes and speed up customer service. Recent technical advances are ushering in a replacement, the…
In the News
Oct. 01, 2019

How to Measure IT ROI in the Digital Era | Blog

As organizations travel further down the road with digital transformation, the measures of IT success must change. While IT cost reductions and increased efficiency may still be part of the equation, business leaders are increasingly looking…
In the News
Sep. 30, 2019

Have Indian IT Companies Been Gouging H-1B Workers with Low Wages? | In the News

A recent report conducted by research outfit IHS Markit and commissioned by the Indian software industry lobby group National Association of Software and Services Companies (Nasscom) has shown that India-origin firms paid US-based software programmers an…
In the News
Sep. 27, 2019

BCSWomen Feature in Computer Weekly’s List of the Most Influential Women in UK IT | In the News

Seven women who are members of BCS, The Chartered Institute for IT are featured in the top 50 list of the Most Influential Women in UK IT 2019. In addition, Maggie Berry who is a BCS…
Blog
July 19, 2019

Digital Investments are Helping Offshore Service Providers Reinvent Themselves | Blog

Just a short five or so years ago, digital capabilities were a competitive differentiator for major service providers. Today, they’re a competitive must. As a result, global and offshore-heritage service providers alike are making significant investments…

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