• Reports
  • Our Coverage
  • Contact Us
  • Sign In
  • Sign In
  • Who We Serve
    • Enterprises
      • Global Business Services (GBS) and GCCs
      • Customer Experience (CX)
      • IT & Tech
      • R&D and Innovation
      • Sourcing & Vendor Management
    • Service Providers
      • Executive Leadership
      • Pricing & Strategic Deals
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
    • Technology Providers
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
      • Enterprise Platforms
      • Industry Tech
      • Function Tech
    • Industries
      • Banking & Financial Services
      • Healthcare
      • Insurance
      • Life Sciences
      • Private Equity Firms & Investors
      • Professional Services
      • Retail & CPG
      • Technology
  • How We Help
    • Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.

      All Memberships
    • Memberships
      • Advanced SciTech
      • CX Excellence
      • Global Business Services (GBS) & Global Capability Centers (GCC)
      • Forces & Foresight™
      • Data, Analytics & AI
      • Outsourcing Excellence
      • Pricing Research & Metrics
      • For Function Leaders
      • For Growth Leaders
    • Tools
      • EGMI
      • Price Genius™
      • Talent Genius™
      • Tashi
    • Projects
      • Location Strategy
      • Market Intelligence
      • Peer Intelligence
      • Pricing Research & Metrics
      • Provider Capabilities
      • Talent Intelligence
  • Insights
    • Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.

      All Insights
    • Featured Insights
      • AI Technology
      • Middle East Conflict
      • Sourcing Expertise
      • Sustainability
      • US Administration Policy Impact
      • Latest Insights
      • Blogs
      • In the News
  • Events
    • Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.

      All Events
    • Conferences
      • Engage Dallas 2026
      • Elevate Dallas 2026
      • All Conferences
      • Webinars
      • Roundtables
      • Analyst Collaborations
      • All Events
  • About Us
    • We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.

      Become a Member
      • About Us
      • Careers
      • Leadership Team
      • Newsroom
  • Join Us
  • Reports
  • Our Coverage
  • Contact Us
  • Sign In
  • Who We Serve
    • Enterprises
      • Global Business Services (GBS) and GCCs
      • Customer Experience (CX)
      • IT & Tech
      • R&D and Innovation
      • Sourcing & Vendor Management
    • Service Providers
      • Executive Leadership
      • Pricing & Strategic Deals
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
    • Technology Providers
      • Marketing & Analyst Relations
      • Ecosystem & Alliances
      • Enterprise Platforms
      • Industry Tech
      • Function Tech
    • Industries
      • Banking & Financial Services
      • Healthcare
      • Insurance
      • Life Sciences
      • Private Equity Firms & Investors
      • Professional Services
      • Retail & CPG
      • Technology
  • How We Help
    • Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.

      All Memberships
    • Memberships
      • Advanced SciTech
      • CX Excellence
      • Global Business Services (GBS) & Global Capability Centers (GCC)
      • Forces & Foresight™
      • Data, Analytics & AI
      • Outsourcing Excellence
      • Pricing Research & Metrics
      • For Function Leaders
      • For Growth Leaders
    • Tools
      • EGMI
      • Price Genius™
      • Talent Genius™
      • Tashi
    • Projects
      • Location Strategy
      • Market Intelligence
      • Peer Intelligence
      • Pricing Research & Metrics
      • Provider Capabilities
      • Talent Intelligence
  • Insights
    • Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.

      All Insights
    • Featured Insights
      • AI Technology
      • Middle East Conflict
      • Sourcing Expertise
      • Sustainability
      • US Administration Policy Impact
      • Latest Insights
      • Blogs
      • In the News
  • Events
    • Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.

      All Events
    • Conferences
      • Engage Dallas 2026
      • Elevate Dallas 2026
      • All Conferences
      • Webinars
      • Roundtables
      • Analyst Collaborations
      • All Events
  • About Us
    • We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.

      Become a Member
      • About Us
      • Careers
      • Leadership Team
      • Newsroom
  • Join Us
    Complimentary Available for purchase

    Content Type

    PEAK Matrix® Provider Compendium State of the Market

    No results found

    Topics

    Africa Central & Eastern Europe Customer experience management (CXM) Middle East Western Europe

    No results found

    Companies & Technologies

    Accenture Airbase Alorica Analytics players Analytix Solutions Aquanima Arise Atento Auxis Basware Birlasoft Brillio Capgemini Capita CGI Chain IQ Coforge Cognizant Concentrix Conduent Connext Global Corbus Corcentric Coupa CSS Corp Datamatics Deloitte Dragon Sourcing DXC Technology eClerx Ek Procurement Group EPAM EPG Exela Technologies EXL EY FinAdvantage Firstsource Genpact GEP Grazitti Interactive HCLTech Hexaware HGS HighRadius IBM Infomate Informatica Infosys IQ Backoffice Ivalua Jaggaer KellyOCG Kofax LogicSource Majorel Microsoft Dynamics Mphasis MYND Integrated Solutions Neo Tangent Nexdigm NTT DATA OnProcess Technology Persistent Systems ProcureAbility PwC Quatrro BSS QX Global Raindrop RRD SAP SAP Ariba SD Worx SoftCo Sonata Software STARTEK Sutherland Global Services Sykes Synertrade T-Systems TCS Tech Mahindra Teleperformance TELUS International TMF Group Transcom TTEC UiPath UST Velocity Procurement Virtusa Webhelp Wipro WNS WNS Procurement XBP Global Xceedance Zensar Zip Zycus

    No results found

    All 3 Months 6 Months 12 Months

    Membership

    Customer Experience Management CX Excellence Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Healthcare Provider Outsourcing Excellence

    No results found

    Contributors

    Aaditya Jain Aakash Verma (RCPG) Aarthi Janakiraman Aastha Malik Abdul Shaikh Abhigyan Kumar Abhilasha Sharma Abhinav Aggarwal Abhishek A.K. Abhishek Singh Aditi Prakash Aishwarya Barjatya Akanksha Pathak Akanksha Sohil Akash Verma Akshay Mathur Akshay Pawar Amala Varsheni KK Aman Birari Amardeep Modi Amit Anand Anand Gopalakrishnan Anik Dutta Anil Vijayan Anish Nath Ankita Upadhyay Ankur Verma Anubhav Das Anurag Singh Anushka Kochar Anwesha Chakraborty Apoorva A Apoorva Gupta Archit Mishra Arjun Chauhan Arpita Dwivedi Arundhati Goel Arushi Diwan Arya Baranwal Aryan Gupta Asakura Norihito Ashwary Vikram Singh Chauhan Ashwin Ambala Ashwin Gopakumar Ashwin Venkatesan Ayan Pandey Bharanidharan SP Biswajeet Ray Chetan Somani Chhandak Biswas Chinmay Pathak Chunky Satija CJ Sengupta David Rickard Debarati Sengupta Dheeraj Maken Divya Baweja Divya Chandak Divyam Jain Durga Ambati Duvvuri Sreenivas Everest Group Gaurav Karnaney Harpreet Makan Harsh Kapoor Harshit Garg Harshita Saaran Himani Chhabra Himanshu Mhatre Hrishi Raj Agarwalla Isaac Premsingh Ishita Aggarwal Jagrit Kasera Japshabad Suri Jillian Walker Jimit Arora Jonty Padia Joshua Victor Kalyani Devrukhkar Kanika Gupta Karan Verma Karthi P Kartik Arora Kashvi Mittal Kasthuri Jagadeesan Keerthi Vuchula Keshav R Ketan Kumar Krishna Sai Charan Kriti Gupta Kriti Seth Kumar Avijit Lakshay Sharma Laqshay Gupta Lloyd Fernandes Madhur Kakade Maharshi Jaiswal Manu Aggarwal Mayank Maria Mehul Khera Mohit Kumar Mohit Singarkar Mukesh Ranjan Mustafa Pitolwala Nabeel Bhattacharya Naman Sharma Namitha K Neeraja V Neha Bhalla Neha Sharma Nikita Agarwal Nisarg Shah Nitish Mittal Niveditha Arjun Pallavi Seth Parvez Alam Pooja Mantri Prabhjyot Kaur Prabhneet Kaur Pragya Sultania Prakhar Saxena Pranati Dave Pranav Agarwal Pranay Dhingra Priya Sahni Priyanka Mitra Priyanshi Gupta Rachita Mehrishi Radhika Peramallu Rahul Mittal Rajesh Ranjan Rakshit Hooda Rananjay Kumar Rashi Garg Ravi Joshi Ravneet Kaur Rishav Kumar Ritika Kalra Ritwik Rudra Robin Jain Rohit Rohit K Roma Juneja Ronak Doshi Ruchin Dwivedi Rudi Rajkumar Rugved Sawant Sagar Bisht Sahil Chaudhary Saket S Sakshi Maurya Sameer Das Samikshya Meher Samreena GC Sana Jamal Sanchita Gupta Sankalp Shukla Sanket Anshuman Sanyam Gupta Sarmista Priyadarshini Sarweshwer Gupta Satwik Tripathi Satyajit Roy Sauban Nafees Saumil Misra Sharang Sharma Sharath Hari N Shashwat Sheel Bharadwaj Shashwat Vatsa Shirley Hung Shivam Naidu Shivani Mudgil Shiven Mittal Shivraj Borade Shrey Jain Shrey Kalawatia Shreya Narang Shrotima Wadhwa Siddharth Goel Sidhaant Nagpal Simran Agrawal Simran Gupta Somya Bhadola Sonal Singh Sonali Srivastava Sparsh Gupta Srawesh Subba Sukrit Mahajan Suman Upardrasta Sumel Kamal Supratim Nandi Supriya Rajpal Surabhi Shome Sushmita Biswas Suyash Choudhary Swasti Kumar Tanvi Rai Tanwita Nimiar Titus M Uday Gupta Udit Anand Udit Singh Urvi Khanna Utkarsh Shahdeo Vaibhav Bansal Vaibhav Srivastava Vanshika Notani Varun Madan Vasu Kalra Vatsalya Singhal Vidharsana S Vigitesh Tewary Vipin Alexander Vishal Gupta Vivek Kumar Yashika Roy Yugal Joshi

    No results found

    Return to Search
    All Reports Events Blogs Videos
    All Reports Events Blogs Videos

    Filters

    Clear Filters
    Reset all filters
    Complimentary Available for purchase

    No results found

    Content Type

    PEAK Matrix® (4) Provider Compendium (3) State of the Market (1)

    No results found

    Topics

    Africa (1) Central & Eastern Europe (1) Customer experience management (CXM) (8) Middle East (1) Western Europe (1)

    No results found

    Companies & Technologies

    Accenture (49) Airbase (2) Alorica (12) Analytics players (1) Analytix Solutions (1) Aquanima (13) Arise (6) Atento (17) Auxis (2) Basware (1) Birlasoft (4) Brillio (2) Capgemini (48) Capita (13) CGI (2) Chain IQ (3) Coforge (3) Cognizant (59) Concentrix (31) Conduent (36) Connext Global (2) Corbus (4) Corcentric (3) Coupa (1) CSS Corp (4) Datamatics (30) Deloitte (7) Dragon Sourcing (3) DXC Technology (33) eClerx (1) Ek Procurement Group (1) EPAM (2) EPG (1) Exela Technologies (29) EXL (49) EY (4) FinAdvantage (1) Firstsource (8) Genpact (66) GEP (28) Grazitti Interactive (1) HCLTech (14) Hexaware (15) HGS (13) HighRadius (1) IBM (45) Infomate (1) Informatica (1) Infosys (65) IQ Backoffice (2) Ivalua (1) Jaggaer (1) KellyOCG (1) Kofax (1) LogicSource (3) Majorel (13) Microsoft Dynamics (2) Mphasis (4) MYND Integrated Solutions (2) Neo Tangent (2) Nexdigm (5) NTT DATA (16) OnProcess Technology (7) Persistent Systems (3) ProcureAbility (3) PwC (4) Quatrro BSS (2) QX Global (2) Raindrop (2) RRD (2) SAP (1) SAP Ariba (2) SD Worx (2) SoftCo (2) Sonata Software (2) STARTEK (17) Sutherland Global Services (32) Sykes (12) Synertrade (2) T-Systems (3) TCS (61) Tech Mahindra (62) Teleperformance (35) TELUS International (16) TMF Group (11) Transcom (18) TTEC (20) UiPath (1) UST (2) Velocity Procurement (1) Virtusa (4) Webhelp (22) Wipro (57) WNS (39) WNS Procurement (1) XBP Global (4) Xceedance (3) Zensar (2) Zip (2) Zycus (1)

    No results found

    CGI (2) Firstsource (8)
    All 3 Months 6 Months 12 Months

    Membership

    Advanced SciTech Agentic and Process Automation Application Services ​Asset and Wealth Management​ Banking and Financial Services Intelligent Operations Banking and Financial Services IT Catalyst™ Clinical Development Technology Cloud and Infrastructure Services Contingent Staffing Contingent Workforce Management Customer Experience Management CX Excellence CXM Technology Cybersecurity Data and Analytics Digital Services Digital Workplace Employer of Record (EOR) Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Finance and Accounting Financial Crime and Compliance Forces & Foresight™ GBS and GCC Healthcare IT Healthcare Payer Intelligent Operations Healthcare Provider Healthcare Provider Intelligent Operations Human Resources Insurance Intelligent Operations Insurance IT Insurance Technology (InsurTech) Intelligent Document Processing (IDP) Lending and Mortgages Life Sciences Intelligent Operations Life Sciences IT Market Vista™ Marketing and Sales Services and Technology Outsourcing Excellence Payment Integrity Solutions Procurement and Supply Chain R&D Executive Membership Recruitment Retail and CPG

    No results found

    Contributors

    Aaditya Jain (56) Aakash Verma (RCPG) (1) Aarthi Janakiraman (1) Aastha Malik (4) Abdul Shaikh (2) Abhigyan Kumar (2) Abhilasha Sharma (6) Abhinav Aggarwal (7) Abhishek A.K. (8) Abhishek Singh (26) Aditi Prakash (2) Aishwarya Barjatya (5) Akanksha Pathak (6) Akanksha Sohil (2) Akash Verma (1) Akshay Mathur (2) Akshay Pawar (2) Amala Varsheni KK (2) Aman Birari (2) Amardeep Modi (2) Amit Anand (2) Anand Gopalakrishnan (3) Anik Dutta (4) Anil Vijayan (26) Anish Nath (8) Ankita Upadhyay (4) Ankur Verma (29) Anubhav Das (3) Anurag Singh (2) Anushka Kochar (1) Anwesha Chakraborty (4) Apoorva A (5) Apoorva Gupta (2) Archit Mishra (26) Arjun Chauhan (4) Arpita Dwivedi (2) Arundhati Goel (2) Arushi Diwan (4) Arya Baranwal (3) Aryan Gupta (3) Asakura Norihito (1) Ashwary Vikram Singh Chauhan (1) Ashwin Ambala (2) Ashwin Gopakumar (6) Ashwin Venkatesan (15) Ayan Pandey (2) Bharanidharan SP (1) Biswajeet Ray (5) Chetan Somani (3) Chhandak Biswas (7) Chinmay Pathak (4) Chunky Satija (20) CJ Sengupta (17) David Rickard (8) Debarati Sengupta (2) Dheeraj Maken (5) Divya Baweja (8) Divya Chandak (4) Divyam Jain (9) Durga Ambati (4) Duvvuri Sreenivas (2) Everest Group (1) Gaurav Karnaney (10) Harpreet Makan (2) Harsh Kapoor (3) Harshit Garg (2) Harshita Saaran (12) Himani Chhabra (1) Himanshu Mhatre (1) Hrishi Raj Agarwalla (7) Isaac Premsingh (1) Ishita Aggarwal (2) Jagrit Kasera (4) Japshabad Suri (1) Jillian Walker (1) Jimit Arora (54) Jonty Padia (2) Joshua Victor (6) Kalyani Devrukhkar (1) Kanika Gupta (4) Karan Verma (1) Karthi P (3) Kartik Arora (3) Kashvi Mittal (2) Kasthuri Jagadeesan (1) Keerthi Vuchula (2) Keshav R (4) Ketan Kumar (3) Krishna Sai Charan (2) Kriti Gupta (27) Kriti Seth (14) Kumar Avijit (2) Lakshay Sharma (2) Laqshay Gupta (1) Lloyd Fernandes (7) Madhur Kakade (4) Maharshi Jaiswal (1) Manu Aggarwal (46) Mayank Maria (3) Mehul Khera (2) Mohit Kumar (1) Mohit Singarkar (1) Mukesh Ranjan (8) Mustafa Pitolwala (5) Nabeel Bhattacharya (1) Naman Sharma (12) Namitha K (2) Neeraja V (1) Neha Bhalla (1) Neha Sharma (3) Nikita Agarwal (2) Nisarg Shah (15) Nitish Mittal (36) Niveditha Arjun (1) Pallavi Seth (1) Parvez Alam (2) Pooja Mantri (4) Prabhjyot Kaur (2) Prabhneet Kaur (4) Pragya Sultania (8) Prakhar Saxena (6) Pranati Dave (30) Pranav Agarwal (1) Pranay Dhingra (3) Priya Sahni (4) Priyanka Mitra (21) Priyanshi Gupta (3) Rachita Mehrishi (1) Radhika Peramallu (1) Rahul Mittal (6) Rajesh Ranjan (9) Rakshit Hooda (1) Rananjay Kumar (2) Rashi Garg (23) Ravi Joshi (4) Ravneet Kaur (5) Rishav Kumar (9) Ritika Kalra (2) Ritwik Rudra (1) Robin Jain (11) Rohit (4) Rohit K (4) Roma Juneja (2) Ronak Doshi (81) Ruchin Dwivedi (1) Rudi Rajkumar (4) Rugved Sawant (4) Sagar Bisht (1) Sahil Chaudhary (4) Saket S (1) Sakshi Maurya (6) Sameer Das (1) Samikshya Meher (6) Samreena GC (3) Sana Jamal (1) Sanchita Gupta (2) Sankalp Shukla (1) Sanket Anshuman (3) Sanyam Gupta (2) Sarmista Priyadarshini (1) Sarweshwer Gupta (3) Satwik Tripathi (2) Satyajit Roy (3) Sauban Nafees (8) Saumil Misra (12) Sharang Sharma (22) Sharath Hari N (8) Shashwat Sheel Bharadwaj (2) Shashwat Vatsa (2) Shirley Hung (8) Shivam Naidu (2) Shivani Mudgil (8) Shiven Mittal (2) Shivraj Borade (2) Shrey Jain (3) Shrey Kalawatia (5) Shreya Narang (2) Shrotima Wadhwa (10) Siddharth Goel (2) Sidhaant Nagpal (1) Simran Agrawal (1) Simran Gupta (4) Somya Bhadola (2) Sonal Singh (2) Sonali Srivastava (3) Sparsh Gupta (3) Srawesh Subba (8) Sukrit Mahajan (2) Suman Upardrasta (9) Sumel Kamal (3) Supratim Nandi (14) Supriya Rajpal (1) Surabhi Shome (1) Sushmita Biswas (2) Suyash Choudhary (5) Swasti Kumar (1) Tanvi Rai (2) Tanwita Nimiar (1) Titus M (1) Uday Gupta (3) Udit Anand (1) Udit Singh (8) Urvi Khanna (1) Utkarsh Shahdeo (3) Vaibhav Bansal (8) Vaibhav Srivastava (2) Vanshika Notani (3) Varun Madan (5) Vasu Kalra (3) Vatsalya Singhal (1) Vidharsana S (1) Vigitesh Tewary (7) Vipin Alexander (1) Vishal Gupta (1) Vivek Kumar (8) Yashika Roy (2) Yugal Joshi (18)

    No results found

    Shirley Hung (8)
    Showing 8 results

    Sort By

    Relevance Newest Oldest
    Shirley Hung Parascript Allscripts Interloop Stacklet CGI THREAD Firstsource
    • Provider Compendium
      Dec. 22, 2023
      Shirley Hung

      Shirley Hung

      Partner
      David Rickard

      David Rickard

      Partner
      Anubhav Das

      Anubhav Das

      Practice Director
      Divya Baweja

      Divya Baweja

      Practice Director
      Aman Birari

      Aman Birari

      Senior Analyst
      Rishav Kumar

      Rishav Kumar

      Practice Director
      Rashi Garg

      Rashi Garg

      Assistant Manager

      Customer Experience Management (CXM) Services – Provider Compendium 2023

      Customer Experience Management (CXM) Service Provider Compendium 2023 provides detailed and fact-based snapshots of 54 CXM service providers. Each profile offers a comprehensive view of the provider’s scale of operations, digital solutions, portfolio mix, and delivery…
    • PEAK Matrix®
      Sep. 01, 2023
      Shirley Hung

      Shirley Hung

      Partner
      David Rickard

      David Rickard

      Partner
      Anubhav Das

      Anubhav Das

      Practice Director
      Divya Baweja

      Divya Baweja

      Practice Director
      Aman Birari

      Aman Birari

      Senior Analyst
      Rishav Kumar

      Rishav Kumar

      Practice Director

      Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023

      After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…
    • Provider Compendium
      Nov. 20, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President

      Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2021

      Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 21 CXM service providers operating in EMEA. It offers a detailed profile…
    • PEAK Matrix®
      Sep. 29, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President

      Customer Experience Management (CXM) – Service Provider Landscape in EMEA with Services PEAK Matrix® Assessment 2020

      The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced steady growth over the last few years, driven by increasing adoption of digital services and emerging verticals and countries. While economic…
    • Provider Compendium
      Sep. 17, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Aishwarya Barjatya

      Aishwarya Barjatya

      Practice Director

      Customer Experience Management (CXM) – Service Provider Compendium 2020

      The Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 34 CXM service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with…
    • PEAK Matrix®
      June 29, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Aishwarya Barjatya

      Aishwarya Barjatya

      Practice Director

      Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

      The economic uncertainty created by COVID-19 has increased the focus on digital Customer Experience (CX) for enterprises in a scenario where they look to enhance customer experience and contain costs. Many service providers are experiencing a…
    • State of the Market
      Sep. 30, 2019
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President

      Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

      The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
    • PEAK Matrix®
      June 28, 2019
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President

      Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

      The CXM space is witnessing rapid shift to digitally driven CX, fueled by changing buyer demands. These changes are driving service providers to invest in digital capabilities across the board, instead of focusing on selective capabilities.…

    Make better business

    decisions

    Let's Connect

    Connect

    Sign up for Insights

    Get the latest insights, trends, and strategies delivered straight to your inbox. Join Everest Group’s newsletter to stay at the forefront of what’s next.

    "(Required)" indicates required fields

    • Info
      • About Us
      • Careers
      • Newsroom
      • Office Locations
      • RFI Agenda
    • Explore
      • Access Reports
      • Custom Decision Support
      • Memberships
      • Published Research
    • Help
      • Analyst Briefings
      • Analyst Inquiry
      • Using the Research Portal
      • Contact Us
    • Policies
      • Do Not Sell or Share My Personal Information
      • Equal Opportunity Employer
      • Everest Group's Research Participation Terms
      • Legal
      • Privacy Notice
      • Research Citation and Award Recognition Guidelines
      • Terms of Use
    © 2026 Everest Global, Inc.