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    • Provider Compendium
      Nov. 11, 2022
      Shirley Hung

      Shirley Hung

      Partner
      David Rickard

      David Rickard

      Partner
      Chhandak Biswas

      Chhandak Biswas

      Vice President
      Aishwarya Barjatya

      Aishwarya Barjatya

      Practice Director
      Uday Gupta

      Uday Gupta

      Senior Analyst
      Rashi Garg

      Rashi Garg

      Assistant Manager

      Customer Experience Management (CXM) in EMEA – Provider Compendium 2023

      Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations,…
    • PEAK Matrix®
      Aug. 31, 2022
      Shirley Hung

      Shirley Hung

      Partner
      David Rickard

      David Rickard

      Partner
      Chhandak Biswas

      Chhandak Biswas

      Vice President
      Aishwarya Barjatya

      Aishwarya Barjatya

      Practice Director
      Uday Gupta

      Uday Gupta

      Senior Analyst

      Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

      The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of…
    • Provider Compendium
      Feb. 18, 2022
      Shirley Hung

      Shirley Hung

      Partner
      David Rickard

      David Rickard

      Partner
      Rananjay Kumar

      Rananjay Kumar

      Practice Director
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President
      Sonali Srivastava

      Sonali Srivastava

      Senior Information Specialist

      Customer Experience Management (CXM) in APAC – Service Provider Compendium 2022

      Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest…
    • PEAK Matrix®
      Dec. 03, 2021
      Shirley Hung

      Shirley Hung

      Partner
      David Rickard

      David Rickard

      Partner
      Rananjay Kumar

      Rananjay Kumar

      Practice Director
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President

      Customer Experience Management (CXM) in APAC – PEAK Matrix® Assessment with Service Provider Landscape 2021

      The Customer Experience Management (CXM) market in APAC has grown steadily in the last few years due to the increased demand for outsourcing, as enterprises aspire to leverage digital solutions, balance risks, and grow their businesses,…
    • Provider Compendium
      March 25, 2021
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President
      Sufiyan Dayam

      Sufiyan Dayam

      Analyst

      Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021

      The Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 16 major WAHA CXM service providers. It offers a detailed profile of each WAHA…
    • PEAK Matrix®
      Jan. 29, 2021
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President

      Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2021

      The COVID-19 pandemic significantly hit customer experience amid social distancing and lockdown measures implemented globally. It also resulted in the Work at Home Agent (WAHA) business model for delivering Customer Experience Management (CXM) services becoming a…
    • Provider Compendium
      Nov. 20, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President

      Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2021

      Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 21 CXM service providers operating in EMEA. It offers a detailed profile…
    • PEAK Matrix®
      Sep. 29, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Chhandak Biswas

      Chhandak Biswas

      Vice President

      Customer Experience Management (CXM) – Service Provider Landscape in EMEA with Services PEAK Matrix® Assessment 2020

      The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced steady growth over the last few years, driven by increasing adoption of digital services and emerging verticals and countries. While economic…

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