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Showing 177 results
  • Conference
    March 25, 2025

    At SSOW Europe, Everest Group Partner Rohitashwa Aggarwal and Managing Partner Abhishek Sharma will lead the insightful workshop, A Practical Framework for Creating a Balanced Sourcing Portfolio: Talent/Locations, Cost & Vendor Management. This session will equip…
  • State of the Market
    Dec. 19, 2025

    The global Recruitment Process Outsourcing (RPO) market saw another year of decline in 2024 amid persistent macroeconomic volatility, delayed hiring decisions, and tighter budgets. Demand contraction across key economies resulted in reduced hiring volumes, cautious workforce…
  • Market Insights™
    Jan. 16, 2025

  • Market Insights™
    April 02, 2024

  • Event
    Aug. 28, 2025

    Persistent economic uncertainty, geopolitical instability, and intensifying regulatory demands are ongoing pressure points for outsourcing leaders, particularly when it comes to supplier strategies. This webinar explored the key 2025 trends shaping how organizations are optimizing outsourcing…
  • Event
    Oct. 14, 2024

    Join Everest Group's David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa's emerging role in the Customer Experience Management (CXM) outsourcing landscape. This…
  • Market Insights™
    July 31, 2024

  • Market Insights™
    Sep. 12, 2024

  • LinkedIn Live
    May 29, 2025

    Mid-sized healthcare enterprises have begun to outsource more frequently to increase efficiency, reduce costs, and improve experience and outcomes. While large healthcare enterprises have long dominated service provider revenue, this heavy reliance posed risks—and left significant…
  • LinkedIn Live
    Jan. 29, 2025

    Watch on LinkedIn Inside sales outsourcing is being transformed by a wave of leading-edge technologies, including AI, automation, and advanced analytics. These powerful technologies are enhancing lead scoring and predictive analytics, maximizing automation's role in streamlining…
  • Event
    April 23, 2024

    What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and…
  • Sep. 25, 2025

    The outsourcing industry is in the middle of a pricing reset. New AI-driven savings levers, elevated competitive intensity, and the push to retain or win deals at any cost are reshaping commercials across the industry. This…
  • Market Insights™
    Aug. 22, 2024

  • Market Insights™
    July 31, 2024

  • Event
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • Blog
    July 23, 2024

    Japan is on the verge of a significant transformation in the customer experience (CX) outsourcing industry. This blog explores how generative AI and other cutting-edge technologies are revolutionizing Japan’s CX market, creating unique opportunities and challenges…
  • Event
    May 08, 2025

    As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from.…
  • Event
    April 22, 2025

    In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance…
  • July 01, 2025

    2025 is proving to be a pivotal year for the Business Process Outsourcing (BPO) industry. At one end, there seems to be an exuberance of artificial intelligence (AI), and at the other end, there is noticeable…
  • Blog
    March 06, 2025

    Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations’ expectations. Despite long-term engagements, organizations frequently find inadequacies in…

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