Filters
Clear Filters
Reset all filters
Aerospace & Defense
(1)
Banking
(18)
Capital Markets
(5)
Consumer Packaged Goods
(2)
Healthcare Payers
(11)
Healthcare Providers
(13)
Information Services
(2)
Infrastructure & Engineering
(1)
Insurance
(3)
Investor/PE
(2)
Local government
(1)
Media & Entertainment
(1)
Medical devices
(7)
Oil & Gas
(1)
Pharmaceuticals
(10)
Retail
(3)
Service Provider
(5)
State/Regional government
(1)
Technology-software
(10)
Telecom
(5)
Content Type
Accelerator
(2)
Blog
(40)
Category Strategy Templates
(2)
Discovery
(8)
Event
(7)
In the News
(1)
LinkedIn Live
(4)
Market Insights™
(7)
Mega Forces
(1)
PEAK Matrix®
(49)
Provider Compendium
(37)
Provider Recognition
(8)
Pulse
(5)
See Us At
(1)
State of the Market
(20)
Tech Launch Perspective
(15)
Tech Vendor Spotlight
(3)
Technology Application Deep Dive
(1)
Technology Awareness Deep Dive
(1)
Thematic Report
(36)
Video
(8)
Viewpoint
(45)
Webinar
(2)
Webinar Deck
(8)
No results found
Topics
AdTech
(15)
Advanced communications
(16)
Advanced compute
(16)
Advanced General Intelligence (AGI)
(8)
Advanced materials & coatings
(35)
Advanced Super Intelligence (ASI)
(2)
Africa
(77)
After-sales services
(6)
Agentic AI
(204)
AI ethics
(14)
AI infrastructure
(63)
AI platforms
(67)
AIOps
(20)
Alternative assets
(10)
Analytics
(137)
Annuities
(42)
Artificial intelligence (AI)
(370)
Asset management
(28)
Australia/New Zealand
(56)
Autonomous vehicles
(16)
Benchmarking
(37)
Benefits
(52)
Blockchain
(30)
BPaaS
(22)
Brand experience & research
(4)
Brexit
(3)
Build-Operate-Transfer (BOT)
(6)
Business case/ROI
(29)
Business continuity planning (BCP)/Disaster recovery (DR)
(11)
Business intelligence (BI)
(15)
Business outcomes
(14)
Business Process Outsourcing (BPO)
(124)
Captive divestiture
(1)
Carbon capture
(9)
Cards & payments
(75)
Category management
(30)
Centers of Excellence (COE)
(13)
Central & Eastern Europe
(198)
Central America & Caribbean
(34)
Change management
(19)
Chemistry
(24)
China
(27)
ClimateTech
(32)
Clinical & care management
(32)
Clinical services & R&D
(24)
Clinical trials
(49)
Cloud computing
(194)
Cloud security
(29)
Commercial banking
(63)
Confidential computing
(2)
Consumer Health
(14)
Consumer preferences & behaviors
(9)
Consumer protection
(2)
Consumer/retail banking
(21)
Contact center operations
(33)
Contact Center-as-a-Service (CCaaS)
(30)
Content moderation (CoMo)
(32)
Content supply chain
(15)
Contingent staffing
(112)
Contract lifecycle management
(2)
Contract renewals
(18)
Contract Research Organizations (CRO)
(7)
Contracting
(22)
Conversational AI
(46)
Cryptocurrency & digital assets
(15)
Culture
(1)
Custody & fund administration
(8)
Customer experience management (CXM)
(354)
Customer feedback & satisfaction (CSAT, NPS, CES)
(18)
Customer insights & analytics
(33)
Cyber risk
(8)
Cybersecurity
(107)
Data annotation
(5)
Data catalog
(4)
Data engineering
(40)
Data governance & quality
(24)
Data integration
(26)
Data management
(64)
Data modernization
(17)
Data observability
(12)
Data protection
(4)
Data science
(5)
Data security & privacy
(20)
Data visualization
(12)
Databases
(4)
Datacenter
(69)
DataOps
(5)
Deep learning
(6)
Demographics
(4)
Digital commerce platforms
(24)
Digital experience platforms
(68)
Digital twins/Industry 4.0
(29)
Drug artwork & packaging
(1)
Drug manufacturing
(7)
Drug supply chain
(5)
East Asia
(65)
Economy
(17)
Embedded systems
(3)
Employee engagement
(32)
Employer of Record (EOR)
(15)
End-user computing
(103)
Endpoint security management
(9)
Energy
(39)
Energy storage
(26)
Engineering
(98)
Engineering verification & validation/testing
(6)
Enterprise applications
(72)
Environmental technologies
(18)
Experience levels (XLAs)
(9)
Finance & accounting
(70)
Finance operations
(18)
Finance regulatory reporting & compliance
(6)
Financial compliance & controls
(6)
Financial Crime & Compliance (FCC)
(44)
Financial market infrastructure
(3)
Financial planning & analysis (FP&A)
(34)
Financial risk
(13)
Fine & specialty chemicals
(8)
Fintech
(28)
Food & nutrition
(12)
GDPR
(7)
Generative AI (GenAI)
(330)
Geopolitical risk
(15)
Gig/contractor
(9)
Global Business Services (GBS)
(325)
Global Capability Center (GCC)
(182)
Global Engineering Center (GEC)
(8)
Global Technology Center (GTC)
(13)
Governance model
(7)
Healthcare payment & revenue integrity
(12)
Healthcare provider network management
(2)
Healthcare risk & regulations
(8)
HRTech
(48)
Human Capital Management (HCM)
(18)
Human Resources (HR)
(110)
Hyperscaler
(43)
Identify & access management (IAM)
(14)
Imaging Tech
(7)
Immersive devices
(8)
Immigration
(2)
Impact sourcing
(40)
Independent Software Vendors (ISV)
(9)
India
(89)
Information & communication tech
(11)
Innovation
(45)
Insourcing
(12)
Insurance billing & payments
(2)
Insurance claims
(22)
Insurance distribution
(7)
Insurance intermediaries
(10)
Insurance policy servicing
(12)
Insurance Third-party Administrators (TPA)
(17)
Insurance underwriting
(13)
InsurTech
(28)
Intelligent Document Processing (IDP)
(35)
International trade
(5)
Internet of Things (IoT)
(26)
Investment banking
(8)
IT application development
(132)
IT application management & support (AMS)
(136)
IT applications
(92)
IT asset management
(5)
IT consulting
(39)
IT infrastructure
(54)
IT modernization
(42)
IT operations
(24)
IT quality engineering & testing
(31)
IT risk
(4)
IT service management (ITSM)
(24)
Joint Ventures (JV), Partnerships, and Alliances
(11)
Knowledge graph
(1)
Learning & development
(72)
Lending
(23)
Life insurance
(64)
Life sciences commercial
(48)
Logistics & delivery
(10)
London insurance market
(2)
Loyalty
(7)
Make/manufacture
(2)
Managed Services
(91)
Management reporting
(2)
Manufacturing engineering
(42)
Marketing
(86)
Marketing analytics
(10)
Marketing operations
(42)
MarTech
(29)
Master Data Management (MDM)
(6)
Medical devices/MedTech
(13)
Medical diagnostics
(3)
Medicare & Medicaid
(6)
Memory/data storage
(2)
Mergers & acquisitions (M&A) and divestitures
(73)
Metaverse
(22)
Microelectronics
(1)
Mid-market
(29)
Middle East
(82)
Mindsets
(5)
MLOps
(10)
Mortgages
(17)
Nearshore
(121)
Net Zero
(14)
Next-gen processors
(8)
North America
(206)
Offshore
(103)
Offshore Development Center (ODC)
(10)
Omnichannel support
(9)
Onshore
(37)
Operational risk audits & controls
(3)
Order management & fulfillment
(3)
Order-to-cash (O2C/OTC)
(47)
Outsourcing
(155)
Outsourcing Contract restructuring
(5)
Outsourcing contract termination
(1)
Outsourcing process
(9)
Outsourcing strategy
(23)
Pandemic
(9)
Patient & member experience
(21)
Patient access
(3)
Patient recruitment
(2)
Payer claims & administration
(4)
Payroll
(83)
Performance management
(16)
Pharmaceuticals/biopharma
(30)
Pharmacovigilance
(21)
Pharmacy Benefits Manager (PBM)
(4)
Photonics
(10)
Political systems
(3)
Polymers & composites
(6)
Pricing
(168)
Private capital/PE
(9)
Process automation platforms
(254)
Process intelligence
(45)
Process orchestration
(26)
Procure-to-pay (P2P/PTP)
(41)
Procurement
(105)
Procurement operations
(8)
ProcureTech
(19)
Product engineering
(26)
Property & casualty insurance
(109)
Provider portfolio
(19)
Quality & regulatory affairs (QRA)
(6)
Quantum computing
(27)
Quantum cybersecurity
(9)
Quantum sensing
(2)
Real-world evidence/data (RWE/RWD)
(8)
Record-to-report (R2R/RTR)
(46)
Recruiting
(93)
Reinsurance
(1)
Requisition to PO
(2)
Reskilling
(10)
Responsible AI
(13)
Retirements & pensions
(50)
Revenue Cycle Management (RCM)
(38)
RFP/RFI
(5)
Risk management
(34)
SalesTech
(7)
Self-service & chatbots
(11)
Semiconductor engineering
(19)
Sensors & instrumentation
(18)
Service Integration and Management (SIAM)
(17)
Service Levels
(7)
Shared services
(51)
Skills
(59)
Small & medium-sized businesses (SMB)
(4)
Smart materials
(18)
Software product engineering (SPE)
(62)
Software-defined vehicles
(15)
Source to Contract (S2C)
(38)
Source to Pay (S2P)
(42)
South America
(90)
Southeast Asia
(122)
Specialists
(66)
Spend management & analytics
(7)
Staff augmentation
(5)
Stakeholder management
(27)
Start-ups
(33)
Strategic partner
(7)
Strategic sourcing
(56)
Supplier diversity
(4)
Supplier governance
(2)
Supplier innovation
(3)
Supplier Performance Management (SPM)
(8)
Supplier Relationship Management (SRM)
(15)
Supplier risk management
(10)
Supply chain
(61)
Supply chain planning
(6)
Sustainability
(145)
Sustainable materials
(12)
Symbolic AI
(2)
Systems integration (SI)
(87)
Talent management
(168)
Target operating model (TOM)
(7)
Tax management
(3)
Technology architecture
(13)
Telecom networks
(61)
The Philippines
(23)
Third-party risk management (TPRM)
(7)
Trading & brokerage
(7)
Trans-humanistic health
(1)
Transformation
(110)
Transition of services
(1)
Treasury & cash management
(2)
Trust & safety
(57)
Ukraine-Russia
(10)
Vector databases
(1)
Vendor Management Office (VMO)
(15)
Waste-2-Energy
(7)
Wealth management
(36)
Western Europe
(200)
Work from Home (WFH)
(30)
Workforce planning
(64)
No results found
Companies & Technologies
3i Infotech Ltd.
(1)
3Pillar Global
(2)
Abbott Laboratories
(3)
AccelData
(1)
Accenture
(55)
Adastra
(1)
Akkodis
(1)
Alexander Thamm
(1)
Allucent
(1)
Alorica
(1)
Amazon Quantum Ledger Database
(1)
Amazon Web Services
(4)
Amnic
(1)
Anomalo
(1)
Apexon
(2)
Aspire Systems
(11)
AstraZeneca
(1)
AT&T
(1)
Ataccama
(1)
Atos
(36)
AWS
(13)
Azure service providers
(1)
b.telligent
(1)
Bigeye
(1)
Birlasoft
(10)
Brillio
(11)
Bristol-Myers Squibb
(1)
BT Global Services
(1)
Caidya
(1)
Capgemini
(49)
Capita
(1)
Castor
(2)
CenturyLink
(1)
CGI
(13)
CHETU
(2)
Ciklum
(1)
Cisco
(1)
ClinChoice
(1)
Cloud4C
(3)
Cloudangles
(1)
CloudBolt
(1)
CloudCheckr
(1)
CloudKeeper
(1)
CloudNuro
(1)
Cloudreach
(4)
Cloudsaver
(1)
Coforge
(15)
Cognizant
(58)
Computacenter
(5)
Concentrix
(3)
Conduent
(2)
Connecting-Expertise
(1)
CoreStack
(1)
CSS Corp
(7)
Cycloid
(1)
Cyient
(1)
Cytel
(1)
DataArt
(3)
Databuck
(1)
Datakitchen
(1)
Datamatics
(4)
Decisions
(1)
Decube
(1)
Deloitte
(31)
Delve Health
(2)
DMI
(6)
DQ Labs
(1)
DXC Technology
(53)
Ekimetrics
(1)
Eli Lilly & Co
(1)
Emids
(4)
EPAM
(22)
Everest Clinical Research
(1)
Eviden
(2)
EXL
(15)
EY
(9)
FinOpsly
(1)
Finout
(1)
Firstsource
(1)
FIS
(1)
Flexera
(1)
Fortrea
(1)
Fujitsu
(17)
GAVS Technologies
(7)
Genpact
(22)
GFT
(14)
GlaxoSmithKline
(1)
GlobalLogic
(1)
Google
(2)
Google cloud Next
(1)
Google cloud platform
(6)
Google Data & Analytics
(1)
Happiest Minds
(13)
Harman DTS
(1)
HCL Technologies
(13)
HCLSoftware
(2)
HCLTech
(4)
Hexaware
(7)
Hitachi Digital Services
(2)
HSO
(2)
HyperGrid
(1)
Hystax
(1)
IBM
(57)
ICON plc
(1)
Indegene
(1)
Infinite Computer Solutions
(2)
Infogain
(5)
Infomotion
(1)
Informatica
(1)
Infosys
(51)
Innominds
(2)
Innova Solutions
(2)
Intellect Design Arena
(1)
IQVIA
(5)
Jade Global
(2)
JMAN Group
(1)
Johnson & Johnson
(1)
Keyrus
(1)
KPMG
(9)
Kyndryl
(4)
LatentView Analytics
(1)
Lenovo
(1)
Lingaro
(1)
LTI
(24)
LTIMindtree
(3)
Lumen Technologies
(1)
Medidata Solutions
(4)
Merck & Co
(1)
Microland
(16)
Micropole
(1)
Microsoft
(1)
Microsoft Azure
(11)
Mindtree
(11)
Monte Carlo
(1)
Morpheus Data
(1)
Movate
(2)
Mphasis
(45)
N-iX
(2)
Navitas Life Sciences
(1)
Novartis
(1)
Novo Nordisk
(1)
Novotech
(1)
NTT DATA
(48)
ObvioHealth
(1)
OpsRamp
(1)
Optum
(7)
Oracle
(9)
Orange Business Services
(8)
Orion Innovation
(3)
Parexel
(1)
Pega
(4)
Persistent Systems
(16)
Pfizer
(1)
Pier Cloud
(1)
PPD
(1)
Precision for Medicine
(1)
Premier Research
(1)
ProsperOps
(1)
PwC
(10)
Qualdo
(1)
Quantiphi
(1)
R Systems
(1)
Rackspace
(3)
Rackware
(1)
Randstad Digital
(1)
Revefi
(1)
RightData
(1)
Roche
(1)
Salesforce
(10)
SAP
(4)
SBI Group
(1)
Scalr
(1)
SDG Group
(1)
Secoda
(1)
Sifflet
(1)
SLK, an Altimetrik company
(1)
SODA
(1)
Softtek
(2)
Softwire
(1)
Sonata Software
(12)
Sopra Steria
(4)
Stacklet
(1)
Stefanini
(16)
Straive
(1)
Sutherland
(3)
Syneos Health
(1)
Synq
(1)
Syntel
(4)
Synvert
(1)
T-Systems
(7)
Tata Communications
(2)
TCS
(55)
Tech Mahindra
(48)
Teleperformance
(1)
Telm.ai
(1)
TELUS International
(2)
Ternary
(1)
THREAD
(2)
Tiger Analytics
(1)
TMF Group
(1)
TO THE NEW
(2)
Unisys
(17)
UnitedLayer
(1)
UST
(33)
Valcon
(1)
Validio
(1)
Veeva Systems
(3)
Verizon
(1)
Virtusa
(45)
VVDN Technologies
(3)
Wipro
(52)
WNS
(7)
Writer Business Services
(2)
Xceedance
(2)
Xebia
(2)
Zensar
(21)
Zifo
(1)
No results found
Membership
Advanced SciTech
Agentic and Process Automation
Amazon Web Services (AWS)
Application Services
Artificial Intelligence (AI)
Banking and Financial Services Intelligent Operations
Banking and Financial Services IT
Clinical Development Technology
Cloud and Infrastructure Services
Contingent Staffing
Customer Experience Management
CX Excellence
CXM Technology
Data and Analytics
Digital Services
Digital Workplace
Engineering Research and Development
Enterprise Platform Services
Everest Group Strategic Access | Consulting
Everest Group Strategic Access | Investor
Exponential Technologies
Financial Services Technology (FinTech)
GBS and Shared Services
Google Cloud
Healthcare IT
Healthcare Payer Intelligent Operations
Healthcare Provider
Healthcare Provider Intelligent Operations
HealthTech
Insurance IT
Insurance Technology (InsurTech)
Life Sciences Commercial
Life Sciences Intelligent Operations
Life Sciences IT
Locations Insider™
Marketing and Interactive Experience
Microsoft Azure
Modern Application Development (MAD)
Network Services and 5G
Outsourcing Excellence
Payment Integrity Solutions
Pricing Analytics as a Service
Procurement and Supply Chain
ProcureTech
Retail and CPG
Retirement Technologies
Software Product Engineering Services
Sustainability Technology and Services
Technology Skills and Talent
No results found
Contributors
Aaditya Jain
(5)
Aakash Verma (RCPG)
(1)
Aastha Chakrawarty
(21)
Abhay Sharma
(1)
Abhigyan Kumar
(3)
Abhigyan Malik
(5)
Abhilasha Sharma
(1)
Abhiram Srivatsa
(2)
Abhishek Biswas
(1)
Abhishek Mundra
(6)
Abhishek Sengupta
(2)
Abhishek Sharma
(1)
Abhishek Singh
(17)
Achint Arora
(2)
Aditi Prakash
(1)
Aditya Pawar
(1)
Ahmad Khan
(1)
Aishwarya Barjatya
(1)
Akshat Bhargava
(2)
Akshat Vaid
(2)
Alisha Mittal
(8)
Amardeep Modi
(1)
Ambika Kini
(3)
Amit Anand
(3)
Amit Lad
(2)
Amy Fong
(5)
Andrew Gangte
(1)
Anish Nath
(1)
Anju Kattakathu
(2)
Ankit Gupta
(5)
Ankita Upadhyay
(1)
Ankur Verma
(3)
Anubhav Das
(2)
Anurag Singh
(1)
Anushka Sharma
(5)
Archit Mishra
(1)
Arjun Chauhan
(1)
Arjun Mehta
(4)
Arpit Mehra
(13)
Arpita Dwivedi
(11)
Arun Prateek
(1)
AS Yamohiadeen
(3)
Asakura Norihito
(1)
Ashwin Venkatesan
(27)
Asritha Gantla
(3)
Ayan Pandey
(1)
Bhanushee Malhotra
(3)
Bharanidharan SP
(18)
Bhavyaa Kukreti
(1)
Chetan Dabade
(2)
Chhandak Biswas
(1)
Chinmay Pathak
(7)
Chinmaya Joshi
(1)
Chunky Satija
(11)
CJ Sengupta
(20)
David Rickard
(1)
Deepthi Mudunooru
(7)
Deepti Sekhri
(21)
Devjeet Rath
(6)
Divya Chandak
(1)
Divya Kapoor
(1)
Divyam Jain
(1)
Durga Ambati
(1)
Esha Yadav
(2)
Everest Group
(6)
Gunjan Mundra
(1)
Hanupriya Nangia
(7)
Himanshu Mhatre
(5)
Hrishi Raj Agarwalla
(1)
Isaac Premsingh
(9)
Ishi Thakur
(4)
Jillian Walker
(9)
Jimit Arora
(15)
Jonty Padia
(1)
Juliette Peyronnet
(1)
Kaashyap Sarma
(1)
Kalyani Devrukhkar
(9)
Kartik Arora
(1)
Kartikey Kaushal
(2)
Kasthuri Jagadeesan
(12)
Kaustubh K
(22)
Kavya Murki
(3)
Keshav R
(1)
Khushi Dham
(2)
Krishna Zawar
(1)
Kriti Gupta
(8)
Kriti Seth
(2)
Kumar Avijit
(8)
Kumar Dhwanit
(1)
Kunal Anand
(1)
Lakshay Sharma
(1)
Lalith Kumar
(4)
Laqshay Gupta
(5)
Lochan Surana
(1)
Madhurima Chopra
(3)
Maharshi Jaiswal
(2)
Mansi Gupta
(8)
Manu Aggarwal
(14)
Mayank Maria
(1)
Minora Priya
(1)
mmartinez
(6)
Mohammed Riyaz
(2)
Mohit Kumar
(1)
Mohit Singhal
(2)
Mukesh Ranjan
(67)
Muskaan Jain
(6)
Nabeel Bhattacharya
(1)
Naga Koundinya
(4)
Neeraj Sasheendran
(3)
Neha Sharma
(2)
Nikhil Malik
(1)
Nisarg Shah
(5)
Nisha Krishan
(3)
Nishant Udupa
(1)
Nithya S
(2)
Nitish Mittal
(13)
Oishi Mazumder
(5)
Pallavi Seth
(6)
Paras Chugh
(1)
Paritosh Doshi
(2)
Parul Trivedi
(2)
Peter Bendor-Samuel
(7)
Prabhjyot Kaur
(2)
Praharsh Srivastava
(7)
Prakhar Saxena
(1)
Pranati Dave
(6)
Prannav Srinivsan
(1)
Prateek Gupta
(1)
Pravina Jayaraman
(8)
Priya Bhalla
(4)
Priya Sahni
(11)
Rachita Mehrishi
(1)
Rachita Rao
(4)
Rahul Gehani
(1)
Rakshit Gupta
(5)
Rashi Garg
(15)
Ravi Varun
(3)
Raya Mukherjee
(4)
Richa Tapadia
(1)
Richard Sear
(7)
Ricky Sundrani
(7)
Rishav Kumar
(1)
Rishikesh K
(2)
Rita N. Soni
(3)
Rithima Warrier
(3)
Ritu Shree
(2)
Riya Munjal
(3)
Rod Bourgeois
(10)
Rohan Pant
(2)
Rohit Gupta
(2)
Rohit Kumar
(4)
Rohitashwa Aggarwal
(1)
Roma Juneja
(1)
Ronak Doshi
(19)
Ronak Jain
(2)
Ruchin Dwivedi
(1)
Rugved Sawant
(1)
Ruplekha Choudhurie
(1)
Rushil Goel
(4)
Saikat Roy
(2)
Samikshya Meher
(3)
Sandeep Pattathil
(1)
Sangamesh Kadagad
(2)
Sanket Anshuman
(2)
Sarmista Priyadarshini
(1)
Sarvesh Shaw
(2)
Sarweshwer Gupta
(3)
Satyajit Roy
(1)
Sharang Sharma
(2)
Shashwat Sheel Bharadwaj
(2)
Shikharjit Mitra
(1)
Shivangee Kumar
(1)
Shreeya Deshpande
(3)
Shrey Jain
(1)
Shrey Kalawatia
(1)
Shreya Arora
(1)
Shreyansh Sharma
(1)
Shrish Shekhar
(1)
Shruthi Kumar
(1)
Shubham Yadav
(2)
Siddesh Mahadevan
(5)
Siddharth Rawat
(3)
Sonal Singh
(2)
Srawesh Subba
(1)
Subramanya S Bettadapura
(2)
Suman Upardrasta
(1)
Supratim Nandi
(2)
Supriya Rajpal
(2)
Surya Teja
(1)
Suseel Menon
(10)
Sushree Acharya
(7)
Suyash Choudhary
(1)
TA Sharath
(1)
Tanisha Pacheriwala
(1)
Tanvi Rai
(4)
Tanya Goel
(1)
Titus M
(14)
Twinkle Chitra
(1)
Udit Maheshwari
(1)
Udit Singh
(7)
Uthra K
(1)
Vaibhav Bansal
(1)
Vandana Sharma
(1)
Vanshika Notani
(3)
Vigitesh Tewary
(3)
Vinay Venkatesan
(1)
Vinisha Choudhary
(1)
Vishal Gupta
(30)
Vudikala Pramodh
(3)
Vyom Nagaich
(17)
Yugal Joshi
(39)
Yukta Sharma
(2)
Zachariah K Chirayil
(50)
No results found
-
Thematic Report Oct. 31, 2025
Collections in Customer Experience Management (CXM): Balancing Recovery, Retention, and Relationships
Traditionally seen as transactional and compliance-driven, collections are now evolving into a strategic Customer Experience Management (CXM) function that balances debt recovery with Customer Experiences (CXs). As rising delinquency rates, economic uncertainties, and regulatory scrutiny reshape… -
Provider Compendium Nov. 04, 2025
Care Management Platforms for Payers – Provider Compendium 2025
The shift toward value-based care, proactive population health management, and quality-linked reimbursement models is rapidly transforming the healthcare industry. Care management platforms have become foundational infrastructure, enabling organizations to manage chronic conditions, close care gaps, enhance… -
Webinar Deck Feb. 11, 2025
Webinar Deck: Cloud, Infra, and Security Pricing Playbook for 2025
Watch Everest Group experts Rohan Pant, Vice President, Ricky Sundrani, Partner, and Richa Tapadia, Practice Director, for an insightful webinar on the evolving landscape of Cloud and Infrastructure Services (CIS) pricing and deal trends for 2025.… -
PEAK Matrix® Aug. 25, 2025
Talent Readiness for Next-generation Cloud Services PEAK Matrix® Assessment 2025
Enterprises accelerating their transition from legacy systems to cloud-native operating environments now face an intensified need for specialized, cloud-ready talent to sustain large-scale modernization. Organizations now require deep expertise in cloud-native development, multi-cloud and hybrid cloud… -
State of the Market Nov. 27, 2025
AWS Services State of the Market 2025: Architecting Resilient and Agile Enterprises on AWS
AI acceleration, cost optimization, and the need for business-integrated solutions are helping mature the enterprise cloud landscape. Cloud is now viewed as the foundation for data-driven intelligence, automation, and continuous modernization rather than just a scalable… -
State of the Market Dec. 19, 2025
Microsoft Azure State of the Market 2025: Operationalization of AI-led Transformation
AI acceleration, unified data strategies, and the need for secure, governed environments are reshaping the enterprise cloud landscape. Cloud is increasingly viewed as the operating foundation for scaled AI, real-time intelligence, and continuous modernization rather than… -
PEAK Matrix® July 31, 2025
Capital Markets Operations Services PEAK Matrix® Assessment 2025
The global capital markets operations landscape is rapidly advancing as institutions seek to serve a fast-growing pool of wealth, pension, and alternative asset investors while maintaining margin pressure and heightened regulatory scrutiny. Demand from asset and… -
AWS marketplace product and feature announcements at re:Invent 2025 mark a shift toward AI-powered procurement and solution-centric buying on its cloud marketplace platform with the launch of agent mode and AI-enhanced search, multi-product solutions, express private…
-
State of the Market Dec. 31, 2024
Cloud Services State of the Market – Europe
Europe has established itself as a stable and resilient market for cloud services with robust growth. This growth is due to strong demand from public services, energy and utilities, and manufacturing sectors, alongside sustained contributions from… -
Provider Compendium Dec. 30, 2025
Data Observability Technology – Provider Compendium 2025
Enterprises are experiencing rising data complexities as they scale cloud adoption, modernize data estates, and operationalize AI. In this landscape, undetected data issues, ranging from quality degradation and schema drift to pipeline failures and governance lapses,… -
PEAK Matrix® July 24, 2025
Data and AI Services Specialists – Europe PEAK Matrix® Assessment 2025
European enterprises are advancing their data and AI agendas amid increasing demands for digital transformation, regulatory compliance, and localized innovation. This evolution is due to the General Data Protection Regulation (GDPR), the European Union Artificial Intelligence… -
PEAK Matrix® Aug. 25, 2025
Cloud Services for Mid-market Enterprises PEAK Matrix® Assessment 2025
Cloud services are enabling mid-market enterprises to accelerate transformation and remain resilient amid macroeconomic challenges. Unlike large enterprises, mid-market organizations prioritize agility, speed, and efficiency, placing a premium on service models that deliver faster time-to-value and… -
Viewpoint Oct. 29, 2024
Transforming Data Management with Unified Clinical Data and Analytics (D&A) Platforms
The clinical development landscape is rapidly evolving, with hybrid trial approaches and the growing use of RWD/RWE. Clinical trial sponsors are increasingly challenged to manage the vast volume of data generated during multiple, simultaneously running trials.… -
PEAK Matrix® Nov. 19, 2025
Private Cloud Services PEAK Matrix® Assessment 2025
The rise of AI and automation are making private cloud adoption central to enterprise IT strategies. Selective repatriation of workloads, sovereignty mandates, and hybrid-first strategies are accelerating the shift toward controlled, secure environments. Enterprises are increasingly… -
State of the Market Dec. 23, 2024
Cloud Services State of the Market – North America
Cloud solutions are propelling businesses to expand, boost adaptability, and accelerate innovation through readily available resources and infrastructure, eliminating substantial initial investments. North America leads globally in cloud services with a market driven by rapid technology… -
PEAK Matrix® May 14, 2025
Data and AI Services Specialists – North America PEAK Matrix® Assessment 2025
Enterprises across North America are advancing their data and AI strategies while grappling with infrastructure, governance, and talent-related challenges. As generative AI adoption gains momentum, organizations focus on scalable, business-aligned solutions that deliver measurable impact. To… -
Cisco’s edge computing infrastructure strategy for AI reflects growing enterprise demand for scalable, secure, and real-time AI deployment at the edge. This report analyzes Cisco’s announcements at the Cisco Partner Summit 2025, emphasizing the company’s Unified…
-
Tech Launch Perspective Dec. 05, 2025
Data and Analytics (D&A) and AI – Review of Salesforce’s Product Announcements at Dreamforce 2025
Salesforce continues to advance its enterprise AI agenda by extending agentic capabilities across its platform and embedding AI-driven automation into core and adjacent applications. This report evaluates Salesforce’s key product announcements at Dreamforce 2025, including the… -
PEAK Matrix® Aug. 19, 2025
Clinical Data Management (CDM) Operations PEAK Matrix® Assessment 2025
Clinical Data Management (CDM) is rapidly transforming as life sciences enterprises navigate increasing trial complexity, heightened regulatory scrutiny, and the expansion of decentralized and real-world data sources. CDM now plays a strategic role in enabling faster,… -
Databricks is positioning itself as a comprehensive data intelligence platform that unifies data, AI, and governance to accelerate enterprise innovation. Its latest announcements emphasize deeper generative AI integration, advances in data engineering and governance, and enhancements…
Items per page