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  • Conference
    March 25, 2025

    At SSOW Europe, Everest Group Partner Rohitashwa Aggarwal and Managing Partner Abhishek Sharma will lead the insightful workshop, A Practical Framework for Creating a Balanced Sourcing Portfolio: Talent/Locations, Cost & Vendor Management. This session will equip…
  • Thematic Report
    March 12, 2026

    Market Vista™ Q1 2026 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • Thematic Report
    Dec. 08, 2025

    Market Vista™ Q4 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • State of the Market
    Dec. 10, 2025

    Agentic AI is transforming marketing, enabling workflows that are swift, smart, streamlined, and scalable. This evolution moves marketing beyond static automation toward dynamic orchestration, where AI agents collaborate with human teams to deliver outcomes faster, with…
  • Thematic Report
    Nov. 14, 2025

    Global Business Services (GBS) organizations are increasingly delivering HR services that go beyond basic transactions, helping enterprises address rising demands for innovation, cost efficiency, and workforce transformation. This report analyzes how HR delivery is evolving within…
  • Thematic Report
    Sep. 17, 2025

    Market Vista™ Q3 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • State of the Market
    Nov. 11, 2025

    Over the past two decades, Global Business Services (GBS) centers have evolved from cost-focused delivery hubs to integral strategic partners transforming enterprises. The GBS model today plays a pivotal role in enabling agility, scalability, and innovation…
  • Thematic Report
    Oct. 01, 2025

    Global Business Services (GBS) models are rapidly evolving from cost-focused constructs into value-driven enterprise transformation engines. As the demand for digitalization and innovation intensifies, Finance and Accounting (F&A) services delivered through GBS are becoming increasingly strategic.…
  • Thematic Report
    Oct. 22, 2025

    Global Business Services (GBS) organizations are playing a growing role in delivering procurement services as enterprises push for cost efficiency, digital transformation, and strategic value from their support functions. This report analyzes how procurement delivery has…
  • Thematic Report
    March 30, 2026

    The Global Capability Center (GCC) model is rapidly evolving, with enterprises expanding GCC mandates beyond operational efficiency toward innovation and enterprise-wide strategic impact. As GCCs mature and move up the value chain, enterprises are increasingly leveraging…
  • Thematic Report
    Nov. 28, 2025

    Global Business Services (GBS) organizations are increasingly playing a strategic role in marketing service delivery as enterprises seek greater agility, cost-efficiency, and digital innovation. This report examines how GBS centers have moved beyond traditional campaign execution…
  • Thematic Report
    March 05, 2026

    The Global Capability Center (GCC) market continues to expand steadily, with new setups growing at a Compound Annual Growth Rate (CAGR) of approximately 7%, bringing the total number of GCCs to more than 6,350 across offshore…
  • PEAK Matrix®
    Aug. 25, 2025

    Enterprises accelerating their transition from legacy systems to cloud-native operating environments now face an intensified need for specialized, cloud-ready talent to sustain large-scale modernization. Organizations now require deep expertise in cloud-native development, multi-cloud and hybrid cloud…
  • Thematic Report
    Dec. 29, 2025

    As GBS organizations evolve from cost centers to strategic partners, legal services are becoming a key area of value-added support. This report provides a deep dive into how GBS centers are delivering legal operations, moving beyond…
  • Thematic Report
    Dec. 15, 2025

    The Global Capability Center (GCC) landscape is on a sustained growth path, with offshore-nearshore centers expected to rise from around 6,000 in 2024 to nearly 7,000 by 2027. Many enterprises are exploring GCCs to secure talent,…
  • Thematic Report
    Nov. 27, 2025

    The media services landscape has become the essential backbone of modern advertising, evolving from traditional mass communication to a data-driven, hyper-personalized discipline. Advances in AI, programmatic ecosystems, commerce media, and cross-channel measurement have enabled advertisers to…
  • Thematic Report
    March 09, 2026

    As competition for talent intensifies and demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly important. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • Viewpoint
    Jan. 14, 2026

    Recent currency movements are reshaping global services delivery’s economics. The Indian Rupee’s (INR’s) depreciation against major buyer currencies – including the US dollar, British pound, and euro – has materially improved India’s offshore cost competitiveness, while…
  • PEAK Matrix®
    Sep. 30, 2025

    Global Capability Centers (GCCs) are rapidly evolving from cost-focused delivery hubs into strategic business transformation enablers. They now drive enterprise-wide innovation, enhance customer and employee experiences, and deliver measurable business impact. Key trends shaping this evolution…
  • Tech Launch Perspective
    May 06, 2026

    Adobe strengthened its positioning in agentic customer experience transformation at Adobe Summit 2026, with announcements focused on bringing content, data, journeys, commerce, analytics, and ecosystem partnerships into a more unified enterprise CX platform. The launch of…

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