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CX Excellence
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Everest Group Strategic Access | Consulting
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Healthcare IT
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Thematic Report March 30, 2026
Enterprise Voice: Decoding Provider Expectations for Global Capability Center GCC Support
The Global Capability Center (GCC) model is rapidly evolving, with enterprises expanding GCC mandates beyond operational efficiency toward innovation and enterprise-wide strategic impact. As GCCs mature and move up the value chain, enterprises are increasingly leveraging… -
Thematic Report March 20, 2026
Engineering the Future: Global Hubs for Engineering Research and Development (ER&D) Services
Engineering services have become a strategic enterprise transformation enabler, driven by growing investments in digital engineering, software-defined products, AI, cybersecurity, cloud-native architectures, and sustainability-led innovation. Enterprises are increasingly embedding advanced technologies, such as generative AI, digital… -
Provider Compendium March 26, 2026
Healthcare Specialists IT Services – Provider Compendium 2026
Healthcare enterprises are increasingly relying on specialist IT providers to address the growing complexities of healthcare transformation, regulatory compliance, and digital innovation. Payers and providers are under pressure to modernize core systems, improve interoperability, enable digital… -
State of the Market Feb. 25, 2026
Clinical Development Technology State of the Market 2026
The clinical development technology market transform as life sciences enterprises increasingly rely on digital and AI-enabled solutions to manage rising costs, complex regulatory demands, and longer development cycles. This State of the Market report outlines how… -
State of the Market April 09, 2026
Intelligent Process Automation Platform (IPAP) and Process Orchestration
Enterprises are increasingly moving beyond fragmented automation deployments toward unified platforms that enable enterprise-wide transformation. Intelligent Process Automation Platforms (IPAP) integrate rules-based automation, AI-driven technologies such as IDP, generative AI, and agentic AI, along with orchestration… -
NEWTech Launch Perspective May 19, 2026
AI-led Process Automation – Review of Appian’s Product Announcements at Appian World 2026
Enterprises are increasingly adopting AI-led process automation to improve productivity, accelerate application development, and enable intelligent orchestration across complex business workflows. As enterprises operationalize AI at scale, there is growing demand for platforms that combine governance,… -
The Data and Analytics (D&A) market continues to evolve rapidly as enterprises modernize fragmented data estates, improve governance, and prepare their data foundations for AI and agentic workloads. Organizations are prioritizing unified, interoperable, and real-time data…
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Tech Launch Perspective Feb. 26, 2026
Life Sciences Enterprise Data and AI Platforms – Review of Oracle Life Sciences AI Data Platform
Life sciences enterprises are under pressure to accelerate research, improve evidence generation, and operationalize AI across clinical and commercial functions. Fragmented data estates, evolving regulatory requirements, and the growing importance of real-world and genomic data are… -
FEATUREDPEAK Matrix® April 30, 2026
Agentic Process Automation (APA) Solutions PEAK Matrix® Assessment 2026
Enterprises are redefining their automation strategies as Agentic Process Automation (APA) evolves from traditional rule-based automation to AI-enabled, agentic, and outcome-driven transformation. This shift reflects a move from standalone automation initiatives to integrated programs that combine… -
NEWVoice of the Customer May 22, 2026
Voice of the Customer (VoC): Master Data Management (MDM)
Enterprises are redefining their Master Data Management (MDM) strategies as data reliability, governance, and AI readiness become central to enterprise transformation. As organizations modernize their data architecture and scale AI, generative AI, analytics, and automation initiatives,… -
Voice of the Customer April 13, 2026
Voice of the Customer (VoC): Banking Customer Experience Orchestration Products (CXOPs)
Customer Experience (CX) has become a central digital transformation pillar in banking, driven by rising customer expectations, competitive pressures from digital-native players, and increasing regulatory scrutiny. Banks are investing in CX Orchestration Platforms (CXOPs) to deliver… -
Discovery March 17, 2026
SciTech Discoveries - Innovations in GPU-as-a-Service (GPUaaS) - March 2026
Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem… -
Discovery March 02, 2026
SciTech Discoveries - Innovations in GPU-as-a-Service (GPUaaS): Part 1 – February 2026
Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem… -
NEWTechnology Awareness Deep Dive May 25, 2026
Next-gen Infrastructure Technologies for Neoclouds
This report examines the evolution of neoclouds as AI-first infrastructure platforms designed to support large-scale AI training, inference, and data-intensive workloads. It explores how growing AI demand is reshaping cloud infrastructure economics, pushing enterprises toward GPU-centric,… -
Technology Application Deep Dive March 20, 2026
Impact Assessment of Carbon Materials in Process, Energy, and Utilities
This report analyzes the expanding role of carbon materials in transforming industrial systems across the process, energy, and utilities sectors. Advances in nanostructured carbon, carbon fibers, porous carbon, and functional carbon materials are enabling new performance…
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