All Reports Events Blogs Videos
Showing 29 results
  • Webinar Deck
    Jan. 20, 2022

    On January 20, Everest Group hosted a webinar titled, "5 Success-driving Actions to Unlock BPS 4.0 Value." Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their…
  • Thematic Report
    Nov. 09, 2021

    The UK and Ireland (UKI) economic landscape has been disrupted by the double headwinds of Brexit and the COVID-19 pandemic in the last 12-18 months. This has had a bearing on the strategic outlook and operating…
  • Thematic Report
    Feb. 03, 2021

    Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the…
  • Viewpoint
    March 25, 2020

    There is sufficent evidence to suggest that the global economy is on a path toward recession, especially given the COVID-19 outbreak, geopolitical uncertainty, and economic instability in many countries. As a result, most sectors will be…
  • Thematic Report
    Oct. 11, 2019

    The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforce across all offshore/nearshore locations. Business and technology disruptions such as digital transformation and automation are having a…
  • Thematic Report
    Sep. 27, 2019

    As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
  • Viewpoint
    April 10, 2019

    Disruptions in the wake of Industry 4.0 are compelling business models to change rapidly and pressuring enterprises to manage these changes in a comprehensive and seamless manner across IT and business operations. Most enterprises, however, realize…
  • Viewpoint
    Dec. 05, 2017

    The merger of HPE and CSC marks a huge consolidation at the helm of the global BPS market, creating an entity with substantial scale and diversified portfolio. This creates a compelling value proposition for DXC –…
  • Viewpoint
    Nov. 15, 2017

    Blockchain is rapidly emerging as a disruptive technology in domains much beyond its original area of application. There is high interest among enterprises with regards to how blockchain can be leveraged in business processes to attain…
  • Thematic Report
    Nov. 03, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo on both the demand- and supply-side of the market. Enterprises are expecting not only…
  • Provider Compendium
    Sep. 26, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
  • PEAK Matrix®
    July 05, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
  • Provider Compendium
    Jan. 24, 2017

    As the realities of the global business environment change, the Business Process Services (BPS) industry is also under pressure to transform. Buyers are increasingly demanding results beyond cost reduction and operational efficiencies. They want BPS to…
  • Viewpoint
    July 07, 2016

    The global business environment is undergoing fundamental shifts driven by economic, demographic, regulatory, and technological changes. These shifts are disrupting existing business models and creating new ones, and Business Process Services (BPS) is no exception. From…
  • Viewpoint
    July 07, 2016

    As we noted in part one Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1 The What and Why of this two-part report, the global business environment is experiencing major shifts as a result…
  • Provider Compendium
    June 28, 2016

    The Analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the Analytics BPS market. The study provides a detailed five-page profile of each Analytics BPS service provider assessed, which…
  • PEAK Matrix®
    April 28, 2016

    Introduction Analytics is morphing from a good-to-have to must-have tool in any company’s toolkit while they go about achieving their strategic goals. Analytics has proven its worth beyond doubt, and conclusively, and this is being reflected…
  • Thematic Report
    April 14, 2016

    Introduction As the realities of the global business environment change, the Business Process Service (BPS) industry is also under pressure to transform. Buyers are increasingly demanding results beyond cost reduction and operational efficiencies. They want BPS…
  • Thematic Report
    March 18, 2016

    Introduction The global analytics BPS market grew by 35-40% in 2015 to reach ~US$4.5 billion, with tremendous interest in analytics having set the market on an accelerated growth path. Year 2015 witnessed buyers experimenting with advanced…
  • Thematic Report
    Oct. 28, 2015

    Executive Summary Today enterprises are challenged by tectonic shifts in nearly every aspect of their businesses – economic, technology, demographic, and consumer preferences to name a few. To help them meet these challenges, organizations are adopting…

Items per page