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  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    April 07, 2026

    Across the globe in CX delivery, a new reality is emerging as geopolitical instability, regulatory shifts, and trade disruptions challenge long-standing operating models. Traditionally optimized for cost and efficiency, CX footprints must now be reassessed through…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Thematic Report
    March 30, 2026

    This Customer Experience Management (CXM) key priorities research is based on an annual survey that captures enterprise sentiment and key trends shaping the global sourcing industry. Entering 2026 with improved confidence in business performance, enterprises continue…
  • Blog
    Feb. 10, 2026

    Anthropic, a leading foundation model provider, recently launched a legal-focused Artificial Intelligence (AI) application, triggering a sharp sell-off across Information Technology (IT) services and enterprise software stocks.  The market’s reaction wasn’t panic. It was recognition.  Reach out to discuss this topic in depth.  What caught investors’ attention wasn’t contract drafting…
  • Provider Compendium
    Jan. 20, 2026

    Mid-market enterprises are navigating an increasingly complex business environment marked by economic uncertainties, disruptive competition, and rising customer expectations. As these organizations seek to remain agile and competitive, digital transformation has become a strategic priority, enabling…
  • Provider Compendium
    Jan. 16, 2026

    Enterprises worldwide are investing in digital transformation to remain competitive in an increasingly complex and fast-evolving landscape. While many past transformation efforts failed to deliver tangible results, today’s market demands consulting partners that can align digital…
  • PEAK Matrix®
    Nov. 26, 2025

    Mid-market enterprises are increasingly under pressure to balance operational efficiency with innovation amid growing economic uncertainties, disruptive competition, and shifting customer expectations. To remain competitive, these organizations are accelerating their digital transformation journeys, leveraging IT outsourcing…
  • PEAK Matrix®
    Nov. 26, 2025

    Enterprises are investing heavily in digital transformation to enhance competitiveness, optimize operations, and build long-term resilience. Unlike earlier transformation efforts, today’s programs require more than technology adoption, they call for strategic alignment, measurable value, and agile…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Provider Compendium
    Nov. 03, 2025

    Customer Experience Management (CXM) is entering a new evolutionary phase – one defined by AI-native execution. This report explores how leading providers are responding to a rapidly shifting market where intelligent systems can not only predict…
  • Thematic Report
    Oct. 31, 2025

    Traditionally seen as transactional and compliance-driven, collections are now evolving into a strategic Customer Experience Management (CXM) function that balances debt recovery with Customer Experiences (CXs). As rising delinquency rates, economic uncertainties, and regulatory scrutiny reshape…
  • Thematic Report
    Oct. 31, 2025

    As Customer Experience (CX) becomes a strategic priority across industries, Global System Integrators (GSIs) are emerging as key partners driving enterprise-wide CX transformation. This report explores how GSIs are evolving from technology implementers to strategic orchestrators…
  • Thematic Report
    Sep. 23, 2025

    The consulting services market is entering 2025 on a path of gradual and uneven recovery after a significant slowdown in 2024. While discretionary advisory spend remains constrained, demand is resurging in pockets, particularly around digital transformation,…
  • Webinar Deck
    Sep. 23, 2025

    As economic headwinds, such as increasing delinquencies, rising inflation, and shifting consumer behavior, force businesses to move beyond reactive collections, “Collections 2.0” emerges as a revolutionary collections model. This webinar, led by Everest Group experts Aishwarya Barjatya,…
  • Viewpoint
    Sep. 16, 2025

    Technology providers are redefining the consulting landscape as they move from supplying platforms to shaping enterprise transformation agendas. Foundation model companies, hyperscalers, and enterprise software providers are embedding consulting into their go-to-market strategies – using advisory…
  • PEAK Matrix®
    Sep. 16, 2025

    The global CXM services market is advancing significantly across the Americas, APAC, and EMEA, towards AI-native execution, driven by agentic AI and generative AI moving into production. Enterprises are increasingly investing in intelligent systems, particularly those…
  • Event
    Sep. 16, 2025

    As economic headwinds, such as increasing delinquencies, rising inflation, and shifting consumer behavior, force businesses to move beyond reactive collections, “Collections 2.0” emerges as a revolutionary collections model. This webinar, led by Everest Group experts Aishwarya Barjatya,…
  • Aug. 22, 2025

    Consulting firms across the board are embarking on significant internal restructuring efforts. The immediate driver is operational efficiency, streamlining processes, cutting costs, and breaking down long-entrenched silos to create a more unified, agile organization. For example,…
  • Viewpoint
    Aug. 01, 2025

    Global Capability Centers (GCCs) are undergoing a profound transformation—from offshore delivery centers to global innovation engines. Enterprises are no longer viewing GCCs merely as vehicles for cost optimization; instead, these centers are being tasked with advancing…

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