Innovation in GBS | Pinnacle Model® Analysis

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Innovation is no longer a buzz word. Technological disruptions have made it more important than ever for organizations to be future-ready by building a culture of innovation. To accelerate their journeys and complement their efforts to build truly disruptive innovative capabilities, leading enterprises are leveraging their Global Business Services (GBS) centers / Shared Services Centers (SSCs) / Global In-house Centers (GICs) / Global Capability Centers (GCCs). This research identifies and reveals what Pinnacle, best-in-class, GBS centers/SSCs/GICs/GCCs are doing differently in this space, including differentiated capabilities the Pinnacle GBS centers have built to support/drive enterprises’ innovation agenda, practices adopted by Pinnacle GBS centers to enable this transformation and overcome any operational challenge, and superior innovation outcomes delivered by Pinnacle GBS centers.