Playbook: Integrating Work From Home (WFH) in the Global Business Services (GBS) Delivery Model
COVID-19 has fundamentally altered how GBS organizations view Work From Home (WFH). Before the pandemic, most Global Business Services (GBS) organizations regarded WFH as a hard-to-govern delivery model, relevant only for limited services and employees and aimed at facilitating Business Continuity Planning (BCP). But not anymore.
In a post-COVID-19 scenario, we expect WFH to emerge as an imperative for GBS, with more than 50% of GBS firms expected to sustain scaled WFH adoption even after the lockdown measures are lifted. While most GBS organizations have approached WFH opportunistically so far, they are now trying to understand the business case for scaled adoption, beyond BCP benefits and including factors such as cost and talent proposition.
This report is available to members.
