Virtual Roundtable Deck – Driving Insurance Process Optimization Through Technology and Operations Sourcing

As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to technology and operations sourcing are proving insufficient. Insurers are rethinking how they engage external service providers and structure delivery models to drive value beyond cost reduction while strengthening operational resilience.

This virtual roundtable examines how leading insurers are using sourcing decisions to enable AI-led reinvention across processes such as claims and core insurance operations. The discussion focuses on how sourcing leaders and operations stakeholders are reshaping provider strategies, delivery models, and commercial structures to accelerate transformation and support the adoption of automation and agentic AI.

The report also explores how insurers are optimizing operations through more strategic sourcing choices, including vendor rationalization, consolidation, and the shift toward outcome-based models that align commercial structures with measurable business impact.