Orchestrating the Future: Designing a Human + AI Operating Model for the Age of Agentic Intelligence

As enterprises shift from experimentation to scaled AI adoption, the question is no longer whether AI can deliver value – but how organizations must redesign themselves to harness it. This Viewpoint defines what it means to become an AI-native enterprise, outlining the human and operational changes required to embed intelligence at the core of business execution.

It introduces the human + AI operating model blueprint, a comprehensive framework to orchestrate people, processes, technology, and governance to create sustained value. The report examines how enterprises can reimagine workflows, develop AI-fluent workforces, unify data and compute foundations, and implement governance structures that build trust and accountability.

Drawing on Everest Group’s cross-industry research and advisory experience, the Viewpoint also presents a maturity roadmap to progress from fragmented pilots to fully AI-native operations. It helps business and technology leaders operationalize AI responsibly – achieving greater speed, resilience, and competitiveness while ensuring that human judgment and machine intelligence reinforce one another.