GCC Awards – Leadership in New Capability Specialization Pinnacle Model Analysis

Global enterprises are reconfiguring their operating models to respond to disruptive technologies, shifting customer demands, and rising geopolitical and economic pressures. In this context, the ability to build and scale next-generation capabilities has become essential. This report explores how Indian GCCs are stepping into a co-leadership role in capability creation, moving beyond support functions to become transformation orchestrators. Developed for the 2025 NASSCOM GCC Awards, the report uses Everest Group’s Pinnacle Model^® to identify top-performing centers – Pinnacle GCCs – that deliver superior results through advanced specialization.

The analysis highlights how Pinnacle GCCs achieve significantly higher business, operational, and cost impact by embedding capability development into their structure, fostering strong enterprise sponsorship, adopting proven technologies such as generative AI, and operating with high autonomy. These centers also emphasize scalable talent strategies that combine internal upskilling with selective external hiring. As a result, Pinnacle GCCs offer a compelling model for how enterprise-aligned, agile, and technology-enabled GCCs can accelerate innovation and drive enterprise-wide outcomes.