GCC Awards – Excellence in Building Talent for the Future Pinnacle Model® Analysis

Access to a skilled, future-ready workforce is becoming the defining factor for GCC success as they evolve from execution hubs to strategic partners in enterprise transformation. This Pinnacle Model^® analysis identifies GCCs delivering the highest business impact through advanced skilling initiatives and capability maturity. These Pinnacle GCCs embed skilling into their broader talent strategies, aligning programs with employee career paths and business goals. Unlike their peers, they invest in dedicated learning infrastructure, prioritize digital delivery, and demonstrate measurable outcomes across cost, operational, and strategic metrics.

The report explores how Pinnacle GCCs differentiate through five capability areas: vision and strategy, program design, team structure, execution and engagement, and infrastructure and investments. These centers are redefining how enterprises approach workforce development – building autonomous, technology-enabled teams and creating agile learning environments that support innovation and leadership development. The analysis offers benchmarks and best practices for GCC and enterprise leaders aiming to scale impact through purposeful skilling investments and holistic L&D strategies.