Digital Interaction Intelligence Products PEAK Matrix® Assessment 2025

The Digital Interaction Intelligence (DII) market is gaining momentum as enterprises seek granular insights into user behavior and task execution across desktop environments. DII solutions capture metadata, such as keystrokes and clicks, to create digital interaction graphs that help identify automation and process improvement opportunities. Thus, DII tools are emerging as key enablers of operational efficiency, employee experience, and digital transformation. Unlike process mining, which focuses on system-level event logs, DII delivers user-centric views that support faster and more actionable insights.

This report presents Everest Group’s assessment of 18 leading DII software products and maps them based on their performance on the Products PEAK Matrix®. It analyzes provider differentiation across vision and strategy, data security, implementation support, and commercial model innovation. The research also explores key market dynamics, including rapid expansion of DII use cases across industries, growing client adoption, and notable advancements by providers. Technology leaders and procurement teams can use this assessment to evaluate stand-alone DII products that are independent of professional services engagements.