State of Play in GBS Change Management
Change is not a one-off and is not focused only on the transition of work. As Global Business Services (GBS) organizations gain or lose mandates, sponsorships, scope, and reach, they are involved in various GBS and enterprise initiatives – such as development of CoEs, project management, transformation, workforce management, CX, and EX, that require programmatic focus on change management. Unfortunately, there is no clear definition of change management in the context of GBS.
In this first-of-its-kind report, Everest Group partnered with Sourcing Change to understand how leading GBS organizations across the globe approach change management. This comprehensive report will help GBS leaders and change practitioners uncover several strategic and operational aspects of GBS change management practices spanning maturity, drivers, operating model, scope of work, time of involvement, staffing and talent model, governance mechanisms, and approaches to measure outcomes and fund change management competency within the GBS.
Some reports are complimentary and others require a qualifying membership.