The Shift to a Platform-based Operating Model in Lending

The lending industry stands at an inflection point due to technology advances in lending and the changing macroeconomic scenario. Changing customer preferences and the rise of non-bank lenders are further impacting lenders’ profitability and market share. Today, in addition to end borrowers, all participants in the lending ecosystem, such as underwriters, administrators, and servicers, demand better experiences. Lenders are gradually realizing that streamlining internal stakeholder experiences can also help improve employee productivity and drive operational efficiencies.

A platform-based operating model, which is flexible enough to accommodate these hyper-segments, different products, and their underlying data will be essential to address these evolving demands with speed and scale. This report describes the benefits of a platform-based approach for lenders and concludes with a way forward for the global lending platforms market.