Enabling Data-based Process DNA Analysis – Process Mining State of the Market Report 2021

Everest Group defines Process mining as a software product that involves a fact-based approach to discover, monitor, and optimize as-is processes by analyzing process-related information from event logs generated by information systems (ERP, CRM, etc.) and/or recordings of activities performed by users on their desktops.

Process mining has been one of the fastest-growing markets in the intelligent automation space over the past few years. Process mining products are rapidly evolving in the sophistication of their capabilities, features, and functionalities and find a range of use cases in different business functions / verticals. Process mining solutions not only help enterprises achieve cost savings and operational efficiencies by identifying process optimization/automation opportunities, but also improve workforce productivity and enhance customer experience.

This research provides process mining buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the process mining market and analyzes it across dimensions, including market size and adoption trends (for both classic and desktop process mining), solution characteristics, product capabilities and trends, provider landscape, and outlook for 2021-22.