PricePoint™: Q2 2017

Scope

PricePoint Q2 2017 includes the following:

Contents

This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

The report also contains the aggregated impact of these drivers on pricing in Q2 2017 and the outlook for Q3 2017.

The featured research includes:

• Assessment of pricing drivers in ITO and BPO, including:
  • Buy-side dynamics
  • Supply-side dynamics
  • Key macroeconomic factors
  • Overall impact of the drivers on pricing in Q2 2017
  • Pricing outlook for Q3 2017
• Featured research
  • Guidance on Service Integration & Management (SIAM) services
  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
  • Supply-side drivers including resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors including operating cost inflation and foreign exchange rates
• Types of service integrator roles and factors impacting the effectiveness of such roles
• Typical pain points while outsourcing SIAM services and the pricing guidance for SIAM
• Practical factors that influence long-term SIAM success

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